pawfecthouse.com (pawfecthouse.com) has a 4.4 out of 5 rating on OK.one, based on 209 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 84% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 87% of negative reviews. Last updated 2026-08-10.
This is not worth $31. It's flimsy and much smaller in real life. It certainly cannot hold all the books that you see in the advertisements. It had no liner inside either. Not impressed at all.
Reply from pawfecthouse.com2026-08-07
Dear Customer,
We're sorry to hear that the product did not meet your expectations.
For reference, the product dimensions, materials, and other specifications are provided on our product page to help customers understand the item before purchasing.
That said, we truly value your feedback and would like to better understand your concerns. Our support team has already reached out via email with additional information and further assistance. Please kindly check your inbox, and we'll be happy to continue supporting you.
M
Mike Linfoot · 28 reviews · Experienced 2026-08-05 ·
★★★★★
Recieved only part of order.
Recieved only part of order.
Have emailed many times explaining same old thing.
Just waisting my time.
Don't listen at all.
Need my order rectified or refunded.
Reply from pawfecthouse.com2026-08-07
Dear Customer,
We're sorry to hear about your experience and understand how frustrating it must be to receive only part of your order.
We truly appreciate your feedback regarding the communication you've received. Our support team has reviewed your concern and provided more detailed assistance via email to help resolve the issue with the remaining items.
Please kindly check your inbox, and we'll continue working with you toward an appropriate resolution.
S
Steve · 29 reviews · Experienced 2026-08-05 ·
★★★★★
Problem solved
Although we had a problem which obviously occurred during transit . I love all your products and this was not your fault but you still went above and beyond to rectify it . So grateful and would always use you for unique gifts
The personalized garage signs are hilarious! The recipients loved them...especially because they are personalized! They arrived before expected as well. Great experience all around! ❤️
B
Barry Chapman · 2 reviews · Experienced 2026-08-06 ·
★★★★★
Excellent
Great service informed all the way. Great product 50th anniversary plaque.We are very pleased
When customer service contacted me and offered to send a new one for the original that had went missing. It was fast and efficient. New one arrived and works perfectly. Very happy with it and I can not fault the service
B
Bethan · 10 reviews · Experienced 2026-08-06 ·
★★★★★
Took a long time to be delivered lot…
Took a long time to be delivered lot smaller than it looks on adverts but very cute
C
Carol Ann McGregor · 1 review · Experienced 2026-08-06 ·
★★★★★
Item exactly what I ordered
Item exactly what I ordered. It arrived on time and was shipped in a box with protection from damage and a reasonable price.
A
Amy · 1 review · Experienced 2026-08-05 ·
★★★★★
Great customer service and product was…
Great customer service and product was exactly how I ordered it! Came a lot quicker then was said which was great! Really happy with my purchase 😊
Beautiful baskets, fast shipping, excellent communication along the whole process. I will definitely be ordering more from here.
J
Jennifer Gregory · 33 reviews · Experienced 2026-08-06 ·
★★★★★
This is a gift for my granddaughter who…
This is a gift for my granddaughter who will be starting her first teaching career. Very pleased with my purchase they kept me informed of progress too
G
Gail Lass · 3 reviews · Experienced 2026-08-05 ·
★★★★★
Great birthday present!
Received the box with the plaque in it yesterday. It is great and exactly what I thought it would be. My husband loved it and already hung it up on the outside of his workshop.
P
PAULA LANG · 2 reviews · Experienced 2026-07-20 ·
★★★★★
Not a happy customer!
I have not been able to track my purchase. I received a message that it was ready to ship with a link to track. That link has never worked. It was a gift. Your website did not offer a message to be included. The recipient will not even know who sent it. That’s why I needed to track its delivery,
Reply from pawfecthouse.com2026-08-07
Dear Customer,
I'm sorry to hear about the frustration you experienced with tracking your order, especially since it was intended as a gift.
Once the order was shipped, a shipping notification containing the tracking link was automatically sent to the email address associated with the order. After checking the latest shipping status, I can confirm that your package has now been delivered.
Regarding the gift message, we understand why this would have been helpful in your situation. However, our product page and checkout process do not currently advertise or offer a gift-message service, so a personalized note was not included with the package.
That said, we truly appreciate your feedback and have noted your suggestion, as it could help us improve the gifting experience for our customers in the future.
We have also reached out to you via email to provide further assistance regarding your order.
We received a pillow earlier this year when our dog died, and absolutely love it. No matter where you are in the room, she is looking at you. Recently a friend lost her dog and we ordered a pillow. She received it yesterday and it brought happy tears to her eyes.
K
Kevin Ward · 1 review · Experienced 2026-08-06 ·
★★★★★
Excellent communication throughout…
Excellent communication throughout process. Love the sentimental products from your company.
M
Maria Rivas · 1 review · Experienced 2026-08-03 ·
★★★★★
Communication is really great they…
Communication is really great they email me all these time about my order process, I'm so happy with this product
Cute images but the latch on the top was popped off and really does work very well
Reply from pawfecthouse.com2026-08-05
Dear Customer,
Thank you for your feedback. We're glad to hear that you liked the images.
We're sorry to learn about the issue with the latch. To better understand what happened and provide the most appropriate solution, our support team has already sent you an email requesting a few additional details.
Please kindly check your inbox (and spam folder, if needed) and reply when convenient. We'll be happy to review your case and continue assisting you.
B
Barbara Schmidt · 3 reviews · Experienced 2026-07-22 ·
★★★★★
Very happy with the workmanship of my…
Very happy with the workmanship of my dog sign, customer service with several updates while being made . Verily kind words from them Thank You
D
Donna Rossiter · 1 review · Experienced 2026-07-19 ·
★★★★★
I loved the product and I know my Great…
I loved the product and I know my Great Granddaughter Jayde will too. I didn’t know I could change the colour of the hair until it was too late. I also was thinking I was getting a special gift box for $7:00 but felt it was just a regular box with some writing on it and there was nothing special about the inside.
