PDF House (pdfhouse.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
S
Susie · 1 review · Experienced 2026-07-03 ·
★★★★★
Don’t use this site
Don’t use this site! I paid for a one off file compression and they then backdated an unauthorised monthly subscription. I noticed and emailed them. Received a response saying they wouldn’t take any more money out and there was no longer a subscription they proceeded to take more money out the next month. Asked them for my money back and they refused. Super dodgy! Don’t do it! Massive headache. My bank even struggled to stop them as they claim it’s a subscription so they even managed to keep taking money after cancellation of a c card. Worst part was the compressed file wasn’t even of a high standard and that was supposed to be a one off transactional payment. Thieves!!!!
Reply from PDF House2026-08-04
Hello, Susie,
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best,
PDF House Support
[email protected] or 1 (833) 470-2108
Hello Ecaterina,
Thank you for your feedback! We're glad our team could help quickly and make things easy for you. Thanks for sharing your experience and for choosing our service. We appreciate it and hope you continue to find it useful.
Best regards,
Emma, PDF House Support
+1 833 470 2108 or [email protected]
Subscription. I do not think, I should eloborate about this. Do the right thing.
Reply from PDF House2026-08-04
Hello,
We’re sorry to hear about your experience. This is not typical for our service, and we’d like to review your account to better understand your concern.
At the moment, we’re unable to locate your details, so please share your email address and any relevant information so we can investigate further.
Best,
Michael, PDF House Billing Support
[email protected] or +1 833 470 2108
R
Ran de Buitléir · 1 review · Experienced 2026-08-03 ·
★★★★★
Bad experience
Bad experience. Poor communication bad refund policy. They prey in the vulnerable.
Reply from PDF House2026-08-03
Hello Ran,
Thank you for your feedback! Our pricing and subscription terms are shown during sign-up, and our support team can walk you through them. If you'd like us to take a closer look at your experience, please contact our support team, and our experts will gladly assist you.
Best,
Michael, PDF House Support
[email protected] or +1 833 470 2108
Very promptly dealt with my cancellation request despite nit having all the required details
Reply from PDF House2026-08-03
Hello,
Thank you for your feedback! We're glad our team could handle your cancellation request quickly, even without all the details at hand. Thanks for sharing your experience, and we appreciate you giving our service a chance. It means a lot.
Best,
Michael, PDF House Support
+1 833 470 2108
B
Ben · 2 reviews · Experienced 2026-08-03 ·
★★★★★
Don’t get fooled
Sign up for what you think is a short term plan and then they charge you £39 and refuse a refund even if you use their refund request form. Borderline scamming company would recommend looking elsewhere.
Reply from PDF House2026-08-03
Hello Ben,
Thank you for your feedback! We understand this experience was frustrating, especially when a plan feels different from what you expected. Our pricing and subscription terms are shown during sign-up, and we know that clarity matters. This is not the kind of experience we aim to deliver.
Please contact our support team using the details below, and our experts will be happy to review the situation with you.
Best,
Michael, PDF House Support
+1 833 470 2108 or [email protected]
I had an issue with an automatic subscription renewal and contacted customer support to request a refund. Although my request was initially declined, the support team carefully reviewed my case again and decided to make a one-time exception. They refunded the full amount and cancelled my subscription to prevent any future charges.
Throughout the process, the support agents were polite, professional, and responsive. I really appreciate that they took the time to review my situation and reach a fair solution.
Thank you for the excellent customer service.
Reply from PDF House2026-08-03
Hello Mateusz,
Thank you for your feedback! We're glad our team could review everything and help reach a fair outcome. It's great to hear the support felt polite and responsive, and we appreciate you taking the time to share your experience.
Best,
Emma, PDF House Support
[email protected] or +1 833 470 2108
Service, product are good. quick and handy experience. Great!
Reply from PDF House2026-08-03
Hello,
Thank you for your feedback! We're glad our service felt quick and easy to use, and that everything worked well for you. It means a lot to know our product made the process simpler, and we appreciate you choosing PDF House.
Best,
Emma, PDF House Support
[email protected] or +1 833 470 2108
the supporter agent was so friendly and explained everything to me in the simple ways that i can do it myself. And he (or she im not sure) gave the answer so quickly that i thought it was AI reply. My English is not good but he/she understand my problems right away!
Reply from PDF House2026-08-03
Hello Huyen,
Thank you for your feedback! We’re glad our team made things easy to understand and that you got quick, clear help. It’s great to know our service was useful for you, and we appreciate you taking the time to share this.
Best,
Michael, PDF House Support
[email protected] or +1 833 470 2108
Hello! Thank you for your kind review. We're glad we could assist you and that you had a positive experience with our support. Your feedback is truly appreciated, and we're always here whenever you need us.
Best regards,
Emma, PDF House Support
[email protected] or +1 833 470 2108
The customer service was quick, helpful, and professional. They clearly explained the subscription status and helped me cancel it without any further charges.
Reply from PDF House2026-08-03
Hello,
Thank you for your feedback! We're glad our service could be clear, prompt, and professional for you. We appreciate you taking the time to share your experience and hope our service continues to be a helpful resource.
Best,
Michael, PDF House Support
[email protected] or +1 833 470 2108
Hello Michael,
Thank you for your feedback! We're glad the support experience felt responsive and helpful. Thanks for choosing our service and for sharing your feedback. We appreciate it and hope we can be just as helpful whenever you need us again.
Best,
Alex, PDF House Support
[email protected] or +1 833 470 2108
Hello Eldayed,
Thank you for your feedback! We’re glad our team could respond quickly and help get things done the way you needed. We appreciate you taking the time to share this and hope we can help again anytime.
Best,
Michael, PDF House Support
[email protected] or +1 833 470 2108
Hello,
Thank you for your feedback! We're glad you had a positive experience with our service. Your kind words mean a lot to the team, and we appreciate you taking the time to share them with us. We hope to be of help again whenever you need us.
Best,
Emma, PDF House Support
[email protected] or +1 833 470 2108
Hello Sandip,
Thank you for your feedback! We're glad to hear things went smoothly and that you had a great experience with our service. Thanks for taking the time to share your feedback and for choosing us. We appreciate it.
Best,
Emma, PDF House Support
[email protected]
+1 833 470 2108
I had a problem retrieving my images and the pdfhouse.com advisor asked me to send them directly by attaching to the chat the advisor sorted out the compression of the image and sent it back without any problems. Furthermore and in addition to sorting my problem out the advisor provided information with regards to my browser which turned out to be the reason my image would not download. I am very grateful for the help on both counts and very impressed that the advisor took time to give extra help,
Reply from PDF House2026-08-02
Hello Lucy,
Thank you for your feedback! We're glad our advisor could help with the image and give extra guidance on the browser issue. It's great to know everything was resolved smoothly, and we really appreciate you sharing this.
Best,
Michael, PDF House Support
+44 808 501 3713 or [email protected]
I had a great experience with the customer support team. They responded quickly, answered all of my questions clearly, and resolved my issue by cancelling my subscription as requested. The agent was polite, professional, and very helpful throughout the process. Thank you for the excellent support!
Reply from PDF House2026-08-02
Hello Ramona,
Thank you for your feedback! We're glad our team made the process smooth and that you felt well supported. It's great to know the guidance was clear and the experience met your expectations.
Best,
Emma, PDF House Support
+1 833 470 2108 or +44 808 501 3713
M
Mimi · 2 reviews · Experienced 2026-08-01 ·
★★★★★
very helpful and easy to follow…
very helpful and easy to follow instructions. thank you very much for your help
Reply from PDF House2026-08-01
Hello Mimi,
Thank you for your feedback! We're glad the instructions were clear and helpful, and we're happy our service could make things easier for you. Your feedback means a lot, and we appreciate you taking the time to share it.
Best,
Michael, PDF House Support
[email protected] or +1 833 470 2108
Nice chat and very fast to solve what I asked for.
I will for sure turn back to this service when need have something done which my own system can't handle.
Reply from PDF House2026-08-01
Hello Søren,
Thank you for your feedback! We're glad our service could help quickly and make things easy for you. It means a lot to know you'd come back when you need support again.
Best,
Emma, PDF House Support
[email protected] or +1 833 470 2108
T
Tom · 8 reviews · Experienced 2026-08-01 ·
★★★★★
Uploaded a scanned pdf to get an OCR…
Uploaded a scanned pdf to get an OCR scan.
Website told me it was possible. Paid 50p to get it done.
Tried the scan and download process 5 times, got an error each time, saying not possible.
Support is only AI bots, and were unable to resolve after 30 minutes of back and forth answering the same questions.
Requested a refund through billing and same result.
Just be aware, you are taking a chance.
Reply from PDF House2026-08-01
Hello Tom,
Thank you for your feedback! We’re sorry to hear about your experience. This is not typical for our service, and we’d like to review your account to better understand the issue with the OCR conversion and your billing request.
At the moment, we’re unable to locate your details, so please share your email address and any relevant information so we can investigate further.
Best,
Michael, PDF House Billing Support
[email protected] or +44 808 501 3713
