Amazing Customer service
Amazing Customer service, they answerd on my request for a other t shirt size in no time and it worked without any effort. Accept for high shipping prices in regions like germany its a realy great brand.
About Personsoul
Data updated- Website
- personsoul.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 4 reviews
- Replies to negative
- 0% (0/1)
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Is Personsoul legit?
Personsoul (personsoul.com) has a 4.0 out of 5 rating on OK.one, based on 10 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 10% are 1 star; The business has not yet replied to negative reviews; 4 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Amazing quality, make sure to contact customer service.
Amazing quality they do not joke around, good customer service. I ordered 5 articles February 13th, received 4 items May 27th. If you are thinking of shopping here, make sure to communicate with customer service via their chat. There's a chance you may wait wayyy longer for your order without notice. I messaged them May 18th about the status of my clothes, PS informed me that one of the pants I ordered months ago went out of stock, I was told they sent me an email but after searching, there was none. Thankfully, they refunded me the price of the missing pants and the clothing was shipped right away. TL;DR: quality is amazing, customer service was helpful, but my order took over three months and one item went out of stock without notice. After I contacted customer service through chat, they refunded the missing item and shipped the rest right away.
Amazing brand, amazing quality, amazing looks
The quality is amazing. Just to clarify, I don’t usually spend this much on pieces of clothing but I’ve been obsessed with the brand for months and then decided to treat myself for Black Friday so I got the stain embroidered curved jeans and I couldn’t be happier when they arrived. Tracking on the shop app was available the minute I ordered and it arrived within a little more than a week of ordering from Europe. I get compliments from people of any age and any style each time I wear them. I love when indie brands deliver a good price-performance ratio and I feel more than comfortable saying personsoul absolutely succeeded at it
the customer service is awful
the customer service is awful I love my jacket and the quality seems good but it came with a broken zipper. Nobody wanted to help me or offer any kind of solution after weeks of writing messages back and forth
I love this brand
I love this brand, the quality is impacable, and prices are really correct for the work going into the making. I can only recommend
Good Quality, Good Service
The things you buy look almost exactly the same as on the models. One pair of grey jeans was a bit darker than expected, but still the real pair of jeans and not a cheap dropshipping whatever. One time I waited like ten days or smth and they still hadnt started shipping my order so I wrote an email and they answered within like 2 hours and then gave my package priority for flight and shipment so it got from China to my home in Austria (Europe) in two days. Quality is topnotch. I strongly believe they produce evrything themselves.
Do not purchase from here
Do not purchase from here. Find a store that is located in the US. I ordered an item and a week later I sent an email to get an update on the shipping. They responded to me that they couldn't ship to the US because of tariffs. They said I could wait until the tariffs were lifted, submit another delivery address or request a full refund. I chose to request a full refund and I emailed them and all of a sudden they couldn't receive any emails because their mailbox was full. I decided to purchase an item like it elsewhere. I sent so many email to no avail and then I see 3 days later a shipping label way made. I sent another email telling them I didn't want it to cancel it. They didn't respond again, but all of a sudden I get a response two days later they the courier picked it up and no refund. I will be filing a continued complaint with PayPal because this is ridiculous and poor business practices.
very flexible and fast-responding…
very flexible and fast-responding customer service, even though they seem quite strict on modifcation after ordering, they were very flexible and patient with my requests. pants look absurdly good as well.
Good
Seems like good material, a bit small on size compared to EU sizing.. the pockets in the irregular structured pants could be a bit deeper but other than that I would recommend:) Took a little under a week to arrive
I‘m addicted now.
I received my first order yesterday. It was shipped to germany and I received it just after 7 days of ordering. I ordered two Hoodies and I must say - damn. I‘m in love. The quality and the detail is sick. It’s really something different and unique. I already wore it yesterday and two people asked me already where I got it from. I literally felt like the main character. The sizing is displayed separately for every single piece and it is very much correct. I ordered more stuff now and had problems deciding what my size would be and I asked the customer service. They answered very quick and also very polite! I ordered the other order about a week ago and asked the customer service the status of the order because it hasn’t shipped yet. I was informed that I pre-ordered one item and it will be sent all in one package so I have to wait for the pre-ordered item to be back in stock again. The customer service assured me that it will be back in stock very soon, which is no problem for me, but if you order something and you need it fast, keep this in mind. The only down side is that you can’t return the items you order, except there is some kind of defect. So if it doesn’t fit or suit you then you’re stuck with it. But like I said, the sizing is correct and the customer service is there to help you find the right size. If you‘re questioning yourself if you wanna shop at personsoul, the answer is YES. If you like what you see, you will get what you see. Absolutely recommend it. Long story short - Pros: - Amazing quality and details - Unique design - Fast and polite customer service - Correct sizing - Fast shipping/delivery Cons: - Can’t return items (except defect)
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