Book 5 star sitters and dog walkers from app with reviews near you for home dog boarding, house sitting, grooming or doggy day care, 30% cheaper than hotel
PetBacker (petbacker.com) has a 3.9 out of 5 rating on OK.one, based on 284 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 14% of negative reviews; Reviews mostly discuss Customer service, App, User experience. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and exceptionally responsive customer support team, noting that any general issues or booking questions are resolved very quickly and efficiently. Many users feel secure and fully satisfied using the platform to find reliable pet care services and connect easily with helpful caretakers. However, some people mentioned that the initial user experience can feel a bit complicated and difficult to figure out at first. Consumers also pointed out that the platform's design, user interface, and overall usability could use some technical improvements to work much smoother.
Auto-generated from all reviews of this business. For reference only.Petbacker is really a good app as it focuses on helping petparents to leave their furry kids in a good boarding house. I feel safe to leave my pet as its Cageless and not like those commercial pet hotels therefore its highly recommended!! Also the payments are secure, user friendly and the staff are helpful too.
It is a great App and it helps me to find lovely pet sitter to take care my dog! It is very convenient and easy, a great ideal of pet App.
Excellent app where pet owners get connected to pet sitters whom they feel comfortable with.. Highly recommended
I joined this for over a month and have not receive a single job. Most of the owners are not serious as they do not respond and in the end no one including me takes up the job! My guess is the jobs are fictitious and owners are just testing the app. I am sure I charge a fair rate, respond rate is fast but most owners don't even have the courtesy to respond. They also do not understand the concept of "stay overnight". When that happens, I have to sleep on a bed, use your kitchen, when they hear of this - the deal is off. I was open to charge them a higher cost if it is just a house visit, but they are not prepared to pay. Owners want the best of both worlds! One incident bugged me was an owner who I charge a fair rate because she lived nearby, she asked me to increase the rate as it was too low and inform me she will get back to me. She did not and I found out she is an experienced sitter so I assumed she is testing the market rate, even asked me which apartment I stayed in and like I said she even asked me to increase my fees! I flipped! I stopped my account and have since uninstalled the app. Informed Petbacker, but they claimed she is a legit pet owner.
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