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Electronics & Technology

Piktochart

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214 reviews

4.6214 reviews
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About Piktochart

Data updated
Website
piktochart.com
Category
Electronics & Technology
Location
Malaysia
Status
Unclaimed
Last 12 months
80 reviews
Replies to negative
89% (16/18)
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About this business

Piktochart is an all-in-one graphic design tool for creating infographics, presentations, reports, social media graphics, posters, and prints as well as an online video editor. With focus on information design, you can easily turn content and data into a visual story or edit videos for social media.

Written by the business, not verified by us.

Is Piktochart legit?

Piktochart (piktochart.com) has a 4.6 out of 5 rating on OK.one, based on 214 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 89% of negative reviews; 80 of them were added in the last 12 months. Last updated 2026-10-25.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the very helpful staff for providing exceptionally prompt, effective support and guiding users smoothly through various complex account or project challenges. Many people find the platform extremely intuitive, noting that the diverse templates and simple design tools make creating professional presentations exceptionally fast and simple. However, some customers also noted several unexpected difficulties with the website regarding automated trial policies, strict download limits, and limited accessibility features. A few reviewers specifically mentioned that saved projects were deleted when free trials expired or encountered compatibility issues with screen readers.

Auto-generated from all reviews of this business. For reference only.

What people say

Piktochart seamless and efficient design tool

I recently started using Piktochart, and I’m truly impressed by how intuitive and super user-friendly it is. The platform makes it easy to create professional-quality infographics, reports, and creative social media visuals. ✅ Beautiful templates – Well-designed, customizable, and perfect for business needs, and educational posts. ✅ Easy drag-and-drop interface – Simple yet powerful, ideal for quick edits. ✅ Saves time – I can create eye-catching visuals in minutes! Piktochart has made my design process seamless and efficient, and I look forward to using it even more. Highly recommend it for anyone looking for high-quality graphics with minimal effort! Thank you!!

Reply from Piktochart2025-05-06

Thank you for this positive review and we're glad to hear about your experience with Piktochart in creating beautiful visuals! Feel free to reach us anytime if you ever need a hand. Cheers!

Daniela from Piktochart has always been…

Daniela from Piktochart has always been quick to assist me with my requests. Best service so far.

Reply from Piktochart2025-05-06

Thank you for the kind review and we're glad that Daniela was able to assist you. Feel free to reach us anytime if you need any support!

Piktochart is a great product

Piktochart is a great product, the options for infographic design are excellent and the interface is intuitive. The customer service is quick, informative and friendly.

Reply from Piktochart2025-05-06

Thank you for the kind review and we're glad to hear that you found Piktochart helpful. If you ever need a hand, feel free to reach us anytime!

I love Piktochart

I love Piktochart. Their free plan offers so much, but I love it so much that I upgraded. Their customer service is incredibly helpful, proactive and timely.

Reply from Piktochart2025-05-06

Thank you for the kind review and support! We're glad to hear that you found Piktochart helpful and if you ever need a hand, we're always here for you!

Great content creator platform! Even better team

The content creator can use some work. But i gave a 5 star because of the team. I just joined with a nonprofit account. Ran into some inadequacies in things it was creating so I escalated to their support. They responded right away with honest feedback. They recognized how their platform is still growing and comped me some credits for what i had used to render my flyer. But, when i say growing, i strictly mean that for image creation. Their templates, layouts and type of media is more than adequate to get most rendering done.

Reply from Piktochart2025-04-30

Thank you for leaving us this positive review, Ankur. We're glad to hear that we were able to resolve the issues you faced, and thank you for the kind support. If you ever need any help, feel free to reach us anytime!

Great App, Responsive & Restorative Customer Service

Even though my relationship with Piktochart has been a bit of a rollercoaster, the flavour left is very positive. After a bad start with customer service, they were finally very fast to correct a technical issue with power point downloads, take ownership of the problem, offer a refund and compensation for the trouble I went through. The app is probably the most user friendly, easy to learn and fun app I have seen in years of creating presentations. I would give it a 5 star if customer service was more proactive.

Reply from Piktochart2025-04-30

Hey Polina, we apologize for the issue you faced, and thank you for giving us the opportunity to improve the situation. We appreciate your patience and if you ever need any help, feel free to reach us anytime!

Retrieved Visual

I had an issue with a visual that was mistakenly deleted. I quickly contacted the support team and they were very quick to respond and help with the matter. They even tried a couple of times. I was in touch with Elica. Thanks to them, I was able to get my hands on the lost visual which we spend hours working on.

Reply from Piktochart2025-04-21

Thank you for the positive review and we're glad to hear about your experience with Elica. If you ever need any assistance, we're always here for you!

Carmen and the team were fantastic in…

Carmen and the team were fantastic in providing customer support to me when I needed to reach out for it. Friendly fast informative responses that will see the job achieved as I had wished. All without tech jargon or judgement to the those of us that are rusty and a little out of touch with today’s fast moving technologies. Piktochat is a pretty awesome and at times (when you have it mastered a little) site to use with it seemingly infinite available outcomes to us lucky users. Thanks for the great service 😁

Reply from Piktochart2025-04-10

Thank you for the kind review, Douglas! We're so glad to hear about your pleasant experience with Piktochart and our support team. If you ever need a hand, we're always here for you!

Piktochart is my go to place!

Piktochart is my go to place whenever I nedd a solid as versatile platform. The team behind Piktochart is really compromised with developing the best solution when it comes to help creators achieving them needs

Reply from Piktochart2025-04-03

Thank you for the kind review, Editoração! If you ever need a hand, feel free to reach us anytime. Cheers!

Work smarter, not harder

Piktochart is incredibly easy to use and navigate. I especially love the AI feature that transforms a Word document into a polished, visual design is such a time-saver! There’s a great selection of images, fonts, and layouts to choose from. I’ve used it to create a leaflet template and was really impressed with the results. I’m looking forward to trying out the video and infographic tools next. I highly recommend it for anyone looking to bring their content to life with minimal fuss.

Reply from Piktochart2025-04-03

Thank you for this positive review, Ruth! We're glad to hear you've found Piktochart useful for your visual designs and hope you'll continue enjoying creating more. If you ever need a hand, feel free to reach us anytime. Cheers!

Finally a tool that works as described!

Finally a tool that works as described! I love AI support - when it's appropriate! I'm a business strategist, and I know what I want to write - I don't need AI to write it for me, but I LOVE that AI can design it and make it pretty. It's not a perfect tool, but I can see it only getting better and their support has been great.

Reply from Piktochart2025-03-27

Thank you for this positive review, Dori! We're glad to hear that our AI tool resonated with you and helps make designing an ease. We're grateful for your support in inspiring us to continuously improve our tool. Feel free to reach our support team if you have any additional feedback/suggestions. Cheers!

Nice user friendly software

Nice user friendly software, I had enjoyed lot more to create social media post . But difficulties in pay mode. we are much comforted with Phone Pay ,So this mode will be easy one for us to pay.

Reply from Piktochart2025-04-03

Hey Narsingh, thanks for taking the time to leave us a positive review and feedback! If you ever need a hand, feel free to reach us anytime. Cheers!

From Canva Addict to PikToChart Fanatic

If you like to cut to the chase, here it is: PikToChart is a phenomenal tool that belongs in everyone’s toolbox—whether you’re creating documents, reports, presentations, flyers, social media posts, or more. Every issue mentioned in earlier reviews, even those from just a month ago, has been resolved. A word of caution, though: with the free version, you can only download PNG files. If you need a PDF or PowerPoint export, you’ll have to upgrade to the Business plan, which costs $49 per month. For comparison, I was paying $15 per month for Canva—an app I was obsessed with—until I discovered PikToChart. The difference? Canva is to PikToChart what The Cat in the Hat is to War and Peace. Now, let’s be clear: calling me a “novice graphic designer” would be generous. Yet, my first attempt with PikToChart resulted in a well-crafted, gorgeous proposal—or so I thought, until my second project: a cover letter for a job application. The letterhead? Stunning. I made a tiny tweak to a template, and just like that, I had a polished, professional design I’m proud to call my own. And I’ve barely scratched the surface of what this tool can do. So far, my favorite feature? The way a photo snaps into place when replacing one in a template. And don’t even get me started on the Masked feature—it’s a game changer. Next on my list? Designing an elaborate table. I can’t wait. Frustrations? Minimal. Challenges? Quickly addressed. The Help function connects you directly with the developers, and they respond fast—like, really fast. Middle of the night? I got a reply within minutes. Mid-afternoon? Same deal. It feels like they’re updating the product daily. Every time I notice a gap, it’s already being filled. Bottom line: Am I thrilled about spending $49 a month while living on Social Security Retirement? Not exactly. But is it worth skipping groceries the week the payment hits my account? Honestly… maybe. Yes, it’s that good.

Reply from Piktochart2025-03-27

Thank you for leaving us this kind review, Bonnie! We're so glad that our tool resonated with you and you've had a pleasant experience so far. We greatly appreciate your support for our product and thank you for helping us to continue improving Piktochart for you and many others. If you ever need a hand, we're always here for you. Cheers!

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