Quick, kind answer
Quick, kind answer.
Reply from Piktochart2025-03-27
Thank you for leaving us this positive review, Daniel! We're glad to be able to assist your enquiries and if you ever need anything else, feel free to reach us!
About Piktochart
Data updated- Website
- piktochart.com
- Category
- Electronics & Technology
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 80 reviews
- Replies to negative
- 89% (16/18)
Do you own Piktochart? Claim this profile for free and start replying to reviews.
About this business
Piktochart is an all-in-one graphic design tool for creating infographics, presentations, reports, social media graphics, posters, and prints as well as an online video editor. With focus on information design, you can easily turn content and data into a visual story or edit videos for social media.
Written by the business, not verified by us.Is Piktochart legit?
Piktochart (piktochart.com) has a 4.6 out of 5 rating on OK.one, based on 214 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 89% of negative reviews; 80 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the very helpful staff for providing exceptionally prompt, effective support and guiding users smoothly through various complex account or project challenges. Many people find the platform extremely intuitive, noting that the diverse templates and simple design tools make creating professional presentations exceptionally fast and simple. However, some customers also noted several unexpected difficulties with the website regarding automated trial policies, strict download limits, and limited accessibility features. A few reviewers specifically mentioned that saved projects were deleted when free trials expired or encountered compatibility issues with screen readers.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent product
Excellent product. Been very useful in my projects and extremely intuitive designs that anticipate my needs cutting a lot of ideation time.
Reply from Piktochart2025-03-21
Thanks for sharing your positive experience with Piktochart and we're glad to hear this! If you ever need a hand, feel free to reach us anytime. Cheers!
Service is great
Service is great! I judge a business by how well they will resolve an issue when it comes up. It's one thing to sell a good product and another to provide fast, friendly, and accurate service. I was pleasantly surprised I didn't have to battle with them to correct a mistake that I made! Thank you Piktochart!
Reply from Piktochart2025-03-13
Thank you for the positive review and we're grateful for the kind words! We're always here for you if there's anything!
They went above and beyond to…
They went above and beyond to accommodate my request. The platform was super user friendly. My first kick at the can with this and they made me feel like a pro!
Reply from Piktochart2025-03-13
Thank you for the kind review and we're glad to hear about your experience. We hope you'll continue to enjoy using Piktochart and if you ever need a hand, we're always here for you!
Daniella has been excellent about how…
Daniella has been excellent about how she helped me to retrieve the work in my workspace. Very pro-active and responded to all my messages on time
Reply from Piktochart2025-02-07
Thank you for this positive review, Felix! We're glad to hear about your experience with Daniella and will surely pass along this encouraging message to her. Feel free to reach out to us if you ever need any assistance!
User-friendly and customer service-friendly
I LOVE this site. Use it for chore charts for my kids, their school projects, and my undergrad school projects. User-friendly and makes you feel like you have design skills. Also, the customer service is top-notch, which is RARE. They are prompt, efficient, and kind. Great company.
Reply from Piktochart2025-01-15
Thank you for this positive review, Haley! We loved hearing how you're using Piktochart and we're glad to continue supporting your journey with us. Feel free to reach us if you ever need any assistance!
Refund Issues
I had a challenge with the service and this was resolved in a timely manner; with all the funds reimbursed. Though I was initially dissatisfied, the management of Piktochart made it their duty to ensure I am pleased with the service. Many thanks to the Piktochart team for the confidence building approach to service delivery! Miki
Reply from Piktochart2025-01-15
Hi Gilbert, thank you for the review and we're glad to hear that we were able to resolve the issue. Once again, we apologize for the inconvenience caused and we hope to continue supporting your journey with us at Piktochart. Feel free to reach out if you ever need any assistance!
It’s very helpful and easy to use
Reply from Piktochart2025-01-15
Thank you for taking the time to leave us this positive review! We're glad to hear about your experience and we're always here if you ever need a hand. Cheers!
Great Customer Service
Great Customer Service! Representatives were able to transfer projects between personal/business accounts and change billing accordingly. Super smooth process and quick turnaround.
Reply from Piktochart2024-11-20
Thank you for taking the time to leave us this positive review, Elaine! We're glad to hear about your experience and we're always here if you ever need a hand. Cheers!
WOW They are the best
WOW! They got back to me right away, I didn't have to sit around and wait, they also answered my question. Give them a 5 star they deserve it!
Reply from Piktochart2024-11-07
Thank you for taking the time to share this positive review and we appreciate it, Alyssa! If you ever need a hand, feel free to reach out and we're here for you!
User friendly interface & Great support team
It has a user-friendly interface with lots of charts and templates. The main difference between Pikochart and the others, in my view, is its strong customization tools and Its support team.
Reply from Piktochart2024-11-01
Thank you for taking the time to leave us this positive review, Sattar! We're glad to hear about your experience and if you ever need a hand, feel free to reach us anytime.
The staff is awesome!
Reply from Piktochart2024-11-01
Thank you for taking the time to leave us this positive review, Ben!
Great customer service
I liked the options of Piktochart to start with. I found the one template that I really liked and got started. I ran into some issues with auto formatting because I was using an older browser. So I wrote customer service for help and Alison from Piktochart was awesome as she wrote back and forth with me many times until we figured it out and I got the copy that was just rightI Thank you so much for taking the time to assist me and get the document that I was really happy with :)
Reply from Piktochart2024-09-23
Thank you for taking the time to write us this positive review, Brian! We're glad to hear about your experience with Piktochart and will relay your encouraging message to Alison. As always, feel free to reach us if you ever need any help!
Fast Support for New User
As a new user I thought an infographic I had been working on for over an hour was lost. I contacted Piktochart Support and Carmen followed up twice including an email with my saved work. Thank you Carmen1
Reply from Piktochart2024-07-29
Thank you for the kind review, Mary! We're glad to hear that we were able to resolve your issue and we'll relay your positive feedback to Carmen. Feel free to reach us if you ever need a hand. Cheers!
Piktochart has been awesome since day 1.
I've been using Piktochart since 2012, and it's been an awesome experience. The software has been incredibly beneficial for my use case! The updates and improvements that they've rolled out since launch have always been impressive, effective, and forward-thinking. I will continue to be a Piktochart user, and a big fan!
Reply from Piktochart2024-07-15
We're grateful for your encouraging review and longstanding support, Brooke! We're glad to have been a part of your use case for more than a decade and hope to continue that journey with you. If you ever need a hand, feel free to reach us anytime. Cheers!
Great experience for someone new to this technology.
The customer service has ben very friendly and really helpful. As someone who does not intuitively understand technology, I've appreciated their easy-to-understand and timely responses. The only reasons I haven't given it a five is that I find they don't have a great selection of images.
Reply from Piktochart2024-07-15
Hey Maxine, thank you for taking the time to leave us this review! We're glad to hear about your experience with our customer service and took note of your feedback about our selection of images. If you ever need a hand, feel free to reach us anytime. Cheers!
Piktochart answered my query very…
Piktochart answered my query very promptly. They also made some suggestions that I was contemplating. This was my first time on Piktochart, and the experience was extremely memorable. They have an incredible team!
Reply from Piktochart2024-07-15
Thank you for the kind review, Kuldip! We're glad to be able to support you and feel free to reach us if you ever need a hand. Cheers!
Quickly learn the basics
With only a few hours under my belt it was an easy decision to purchase the software. We are a non-profit and every penny we spend is scrutinized. My boss was impressed with what I was able to do in an hour to turn what was boring data into something fun to look at and read. Thanks Kippy
Reply from Piktochart2024-06-12
Hey Kippy, thank you for the positive feedback and we're glad to hear how Piktochart is beneficial for your work. If you ever need a hand, feel free to reach us!
Piktochart offers a free site to waste…
Piktochart offers a free site to waste all your time working on a project for school but won't allow you to save your work in order to submit it. I have wasted 3 days working on an assignment for university to be told I can't access it without paying $288 for a yr or $50 a month!! FOR ONE INFOGRAPH FOR SCHOOL!! I will never use this site again. EAT AN EGGPLANT YALL SUCK
Reply from Piktochart2024-05-29
Hey Amie, we're sorry to hear about your experience. We've reached out to you for further clarification that you'd be eligible for our Edu plan as a student. If there are any other ways we can support you, do let us know.
User-friendly platform
User-friendly,
Reply from Piktochart2024-05-20
Hey Juan, thank you for the positive feedback and we're glad to hear this! Cheers!
Viktor
Outrank
Faceless.video
Mureka
Julius
ACE Studio
3D AI Studio
micro1