Piktochart is an all-in-one graphic design tool for creating infographics, presentations, reports, social media graphics, posters, and prints as well as an online video editor. With focus on information design, you can easily turn content and data into a visual story or edit videos for social media.
Written by the business, not verified by us.Piktochart (piktochart.com) has a 4.6 out of 5 rating on OK.one, based on 214 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 89% of negative reviews; 80 of them were added in the last 12 months. Last updated 2026-10-25.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the very helpful staff for providing exceptionally prompt, effective support and guiding users smoothly through various complex account or project challenges. Many people find the platform extremely intuitive, noting that the diverse templates and simple design tools make creating professional presentations exceptionally fast and simple. However, some customers also noted several unexpected difficulties with the website regarding automated trial policies, strict download limits, and limited accessibility features. A few reviewers specifically mentioned that saved projects were deleted when free trials expired or encountered compatibility issues with screen readers.
Auto-generated from all reviews of this business. For reference only.Overall good response time and email was short and concise.
Thank you for the kind review, Ray! We're glad you're appreciative of our customer support and we're always here if you ever need a hand. Cheers!
Quick response to my problem with a personal tip, so I felt there was a person on the other side and not a machine, which it is a very nice and comfortable sense.
Thank you for sharing your positive experience with our customer support. If you ever need a hand, we're always here if you. Cheers!
Piktochart has amazing potential, but the constant bugs and glitches outweighs it. Piktochart has a wide variety of graphics and such, but the majority of them will cost you premium. This isn't that bad since almost every designing site does this now, but what really bothers me is how broken the save function is. My progress does not save, my work completely gone. Knowing how bad it is now worries me to complete long projects on this site, I could lose hours or even days of work so easily, it just isn't worth it. There's little to no text customization as well, the variety of fonts is wonderful, but I cannot apply effects to the text at all, unless I'm missing something. This isn't a big deal though. This website seems to be inspired by canva, which I think is cool, but I encourage you to make Piktochart more reliable and functional like canva, so please fix this issue.
Hey there, we're incredibly sorry to hear about your experience. We understand the frustration you must have felt and we're keen to make it up to you. If you're open, feel free to reach us at [email protected], so we can get more feedback to further improve our product. Once again, we're sorry for the issue you've experienced and thank you for sharing your thoughts with us. Let us know if there are any ways we can support you. Cheers!
They helped me very well and they also gave me an instructions on how to use PIKTOCHART. It is amazing!
Thank you for the positive review and we're glad to hear about your experience with Piktochart. If you ever need a hand, we're always here for you!
As a long-time user of Piktochart, I was surprised to find an unacceptable gap in their template offerings, specifically the lack of LGBTQ+ themed options. Despite the platform's wide range of diverse and inclusive templates covering various religious, racial, women’s gender equality topics, and even numerous global holidays, the absence of LGBTQ+ content is glaring. After inquiring with customer service, it was confirmed that there are no such templates available. They did not inform me that they are in the process of including such templates or that they are on the roadmap. Piktochart’s major competitors all offer a variety of LGBTQ+ themed templates, thus this omission feels intentional and questions the platform's commitment to inclusivity. Piktochart needs to address this gap, as a product that is discriminatory towards a protected group is a ALWAYS a poor product. I will be switching to a different service.
Hi AJ, we're sorry to hear about your experience. Currently, our main focus is not on manual template creation. As you can understand, it's not feasible for us to fulfill every user's request in this manner. Instead, we're emphasizing the utilization of the Piktochart AI generator. This tool empowers users to rapidly produce infographics on any topic (including LGBTQ) in less than a minute.
Once I got the hang of Piktochart it was a great tool. I began using it years ago when I taught infographics, and it worked well. My students could do everything they needed with the free version. Later I used the paid version to create the 2020, 2021, and 2022 Annual Reports for a Homeless Sanctuary I was with. Each year it got easier and better as I became more adept and the program added more features.
Hey Jill, thank you for this positive review and we're incredibly grateful for your kind support over the years! We hope to continue providing a great and seamless experience for creating your infographics!
Piktochart is SO intuitive... and I didn't grow up with the internet in my back pocket!
Thanks for the positive review, Debra! We're glad to hear about your great experience with Piktochart and if you need a hand, we're always here to help. Cheers!
Thank you for the kind review, Franky! We're glad to hear about your experience with Piktochart and we're here if you ever need a hand. Cheers!
In the last 5 days, this software has been extremely temperamental ! Not downloading content in PowerPoint format, Deleting over 2Gb of uploaded content despite having a 100GB allowance. I sent over five emails to the customer service team without any response!
Hi Mc, we sincerely apologize for your unfortunate experience with Piktochart. We understand your disappointment and we've responded to all the tickets we've received in the past few days. We certainly would want to assist you with this and make sure that your email was sent correctly to [email protected]. If you haven't received any respond, kindly reach [email protected] and I'll personally look to resolving this issue for you. Once again, my sincere apologies for this experience.
Very helpful and accurate responses to questions
Thank you for the kind review, Venna!
Its so easy and I finish my job without any problem.
That's what we'd love to hear and thank you for the kind review! If you ever need a hand, we're here for you.
Piktochart is easy get started and easy to use. I've used the templates and made my own.
Thank you for the kind review and we're glad to hear about your experience!
As a person who never used the app before, it was bonkers and it took me 1 whole hour, you can create some beautiful images but you need to be a pro, but I finally created a good product, thanks Piktochart
I asked a question about renewing my account with a new email address after hours on a holiday. The response was immediate. Thanks Piktochart!
Thank you for the kind feedback, Jackie! We're glad to be able to support you and we're always here if you ever need a hand. Cheers!
I was doing a group project, and we had an issue with our downloads. I contacted Piktochart, and they were so willing and happy to help us out! Kind staff and most generous. Enjoyed working with their templates and designing things for our class. Would definitely recommend!
Hi Tisha, thank you for the kind feedback and we're glad to be supporting you in your Piktochart journey!
We're sorry to hear that we're not meeting your expectations, Jack. As a bootstrapped company, we have to find sustainable ways to continue our operations and without the support of our customers, we're unable to do so. Hence, our freemium offering (as stated on our website) allows users to experience Piktochart and consider supporting us if they want to upgrade their subscription. As a bootstrapped company, we do our best to strike a balance between offering value to our users (one of our top priorities since 2012) and at the same time, ensuring the sustainability of our business, which pays for our operations and staff who are working hard to improve the Piktochart experience. We're sorry to hear that we've disappointed you, and we do consider your feedback. For a bootstrapped company that relies on reviews in a competitive landscape, we hope you'll reconsider your rating as we seek to improve the Piktochart experience for users like yourself. We'll gladly assist you at [email protected] if you ever need a hand. Cheers!
Easy to use. Free access for students in my classroom. Prompt and helpful assistance from their support department.
Thank you for the positive review, Lisa! We're delighted to hear about your experience with Piktochart in the classroom and hope it will elevate the learning experience for your students. If you ever need a hand, we're here for you!
Communications was respectful and quick. Even though my issue took a bit to resolve, the representatives took the time to review the problem and fixed what needed to get done. Thank you!
Thank you for your patience and for the kind review, Roxanna! We're glad to be of assistance to your experience with Piktochart and as always, we're here for you if there's anything else. Cheers!
When I started using Piktochart, I couldn't figure out how anything worked, but when I asked for some help, Piktochart quickly answered my questions and explained things very clearly. They even showed me videos with the exact steps to do those things myself. Without that lovely help button, I would still be sitting here trying to figure out how to get everything to work.
Thank you for the positive review and we're glad to be of assistance to enhance your experience with Piktochart. If you ever need any further support, feel free to reach us!
Piktochart is an easy-to-use online design interface, and in my opinion, while the presentation and document templates are solid, Piktochart is definitely the best product for making infographics, graphs, and charts. The customizability, display options, and ease-of-use for graphs and charts definitely outclass competitors, in particular. Additionally, there are endless creative and beautiful templates to inspire you, and plenty of built-in tools to make it easy to create custom designs, too.
Thank you for this wonderful and positive review, Elizabeth! We're delighted to hear about your experience with Piktochart and hope to create more templates and features to improve your experience. Feel free to reach us if you ever need any support!
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