The therapist-approved, all tool no toy smartphone for kids. Stop fighting about phones in your family as soon as you want to, and build the lifetime habits of a healthy relationship with technology: machines serve humans, humans don't serve machines!
Written by the business, not verified by us.pinwheel.com (pinwheel.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 77% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 73% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, patient, and quick to resolve technical issues during setup or daily use. Consumers highlight that representatives go above and beyond, providing clear guidance and maintaining a welcoming attitude throughout all interactions. However, some customers also noted that the software and user experience can sometimes feel unintuitive and frustrating to navigate. People reported encountering glitchy hardware, low-quality phone components, and complicated instructions when attempting to configure the devices independently. A portion of reviewers experienced challenges with customer service follow-ups or defective items that required extensive troubleshooting.
Auto-generated from all reviews of this business. For reference only.Pinwheel customer service has been really great. I feel like there are some glitches in the system, but I understand they don't have the budget the big phone companies do. I also know they are always trying to work to make things better. Every time I've contacted customer service, the service has been awesome.
Excellent help and understanding
Amazing customer service, the team are highly skilled, knowledgeable, empathetic and friendly. All questions answered, all issues resolved and everything is explained clearly. Thank you!
Great customer service! for a tech novice they walked me through step by step to get the desire outcome, made good recommendations and were VERY patience with me. Will happily contact again for any query whether big or small
pinwheel.com Jun 7, 2026 I like the concept of the Pinwheel phone, but in practice is it a buggy, glitchy, inconsistent mess. My Pinwheel phone has not been able to receive calls from approved contacts since the day I bought it, only I as the Caregiver can call this phone. Customer service will leave you on read for over a week with no support to critical system failures, and have openly admitted that they have no other technical means to help support you than the Categiver portal you're already using. Stay far away.
Hi Paige, we appreciate you sharing your experience, and we're sorry to hear you're still running into trouble. We do want to clarify that our last interaction on June 2 via call was wrapped up with next steps outlined, and the follow-up required the device to be on hand. We did not receive any further communication until June 7, when you followed up expressing concern about the lack of response, so we want to assure anyone reading that this was not a case of unanswered correspondence. We believe we are still waiting on your follow-up for the case, so please don't hesitate to reach back out and we'll pick up right where we left off.
UK customer. Dreadful service. Ordered phone for our daughters 11th birthday after lots of research. Ordered on 21st May and paid £38 express shipping. Got an email confirmation but then heard nothing for days. Husband phoned on 26th to follow up. They confirmed they had the order and refunded express shipping. Pinwheel they would phone us the following day (27th May) with an update and they did not. Its now 2nd June and no sign of phone. Unimpressed.
Hi Claire, we're so sorry to hear Thank you for your feedback. We sincerely apologize for the delay and the lack of communication regarding your order. We understand how disappointing this must be, especially with your daughter's birthday in mind. We have already refunded the express shipping charge, and I have personally bumped your case and currently working to obtain your tracking information as quickly as possible. We appreciate your patience and are committed to providing an update as soon as we have more details.
Chen B was the reason this was a good experience. He helped me on another issue with my pinwheel phone and it was then i had the feeling he was a very proactive investigative support worker and when i got him for another issue i new i was in good hands. So for those of you lucky enough to get Chen he will do his absolute best to assist you.
We were having trouble with our pinwheel loading. When I reached out to customer service they immediately did something from their end that helped update the phone and make it work better on every level.
I highly recommend this company for any parent who is looking to get their kid a phone with oversight. Customer service is great and it has everything my 13 year old needs.
The support staff was very quick, intelligent, helpful and very patient. Absolutely top-notch service!
service rep was awesome, this is a solid company.
Great customer service! I had an issue and the technician walked me through step by step to resolve it. Love the control I have of the phone to keep my kids safe.
Rizza F was extremely helpful! Resolved my issue with no trouble, patiently walking me through each step of the process. Professional service and great communication. Definitely recommend!
This has been a really good entry into introducing our child to digital technology. We sneered very concerned about unleashing the whole internet on her and this gave us the chance to control her access and help her stay safe
Pinwheel customer service is always great! I really appreciate the patience and guidance, and everyone is so friendly. Chen has helped me before, and it's always been a wonderful experience.
Very polite, very helpful, kept me informed
issues were quickly and successfully resolved.
There was a small wobble with connectivity a few days after starting but the Pinwheel staff via email were helpful, quick to respond and informative. They sorted the problem calmly and with no fuss. Very impressed.
I absolutely hate this phone it is a piece of garbage and the parents that give their kids these phones should be ashamed of themselves. Like honestly, how much more controlling can you be over your kid's life?? This is such a joke like God forbid you text anyone in privacy and then your mom knows your business. This phone sucks!
Hi Cece! We appreciate you sharing your thoughts. Pinwheel is designed for parents who want a safer, more focused experience for their kids, and we understand it is not the right fit for everyone. At its core, it's a tool meant to help children get acquainted with technology in a healthy way as they grow, with the goal of building good habits rather than limiting them.
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