Qustodio (www.qustodio.com) has a 2.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 43% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss App, User experience, Product. Last updated 2026-08-28.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently complained that customer service was extremely slow to respond and largely non-existent, leaving users stranded without proper assistance after paying. People also experienced frustrating technical glitches, noting that monitoring features failed to function correctly and applications unexpectedly blocked essential everyday services. Many individuals expressed frustration over expensive subscription costs for software that ultimately proved broken.
Some people were satisfied with the user-friendly interface, mentioning that it was quite straightforward to configure initial parental controls on supported devices. Consumers additionally appreciated the helpful location tracking capabilities and found the provided tools effective for managing daily device screen time.
Auto-generated from all reviews of this business. For reference only.
Think of Qustodio like a bridge full of weak spots…
I’ve been doing a lot of research on parental control apps.including talking to IT experts. And for kids over 13 nothing is even nearly bullet proof. Kids will get around everything. For younger kids it’s completely fine. Think of Qustodio like a bridge spanning a river, but much of the bridge has weak spots. We had access to Qustodio provided to us by our kids' school. The kids work around it. After 18 months of trying to use it effectively, we're wasting time dealing with an app that kids can bypass.
I have a problem in my kids devices after install the app due to lock using more than one app which effecting thier education and causing considerable frustration . I have sent you email about the issue but you haven't solve it.
So far I am unable to monitor calls and msgs on my child’s phone even after paying the annual fee.
I also have to have my laptop on constantly to get updated locations - this app is not good for iso/iphone…I’m going to see if I can come out of the subscription as it’s not fit for purpose for this phone type
I still not able to link my kid device to my account. I need a live support. There’s no phone number to call. I need someone reaching out to me or I have to cancel the service since it wasn’t not working for me
This is a must have for families that are intentional about keeping their family safe from negative internet exposures. Qustodio is indeed a custodian of your internet gate that gives you peace of mind and enable you sleep with both eyes closed!
Reply from Qustodio2026-08-21
Thank you so much for your wonderful review! We’re delighted to hear that Qustodio is giving your family greater peace of mind and helping you feel more confident about keeping your children safe online. It means a lot to know that our service is making a difference for your family!
This particular application is truly excellent. I have encountered no difficulties or complications whatsoever while using it. It effectively prevents my nine-year-old child from accessing content that I deem inappropriate for his age. My decision to deduct a single star is solely based on my initial expectation that the app would provide a notification or "warn me" if my son attempted to engage in a prohibited activity. However, upon investigating this feature, I discovered that it requires an upgrade to a higher-tier subscription.
The monitoring of the text messages and phone calls stopped working once I purchased the premium package. It says connection lost. The app also causes significant lag on my child’s device. Not worth the price point.
Reply from Qustodio2026-08-20
We’re sorry to hear about your experience and the issues you’ve encountered. Our Support team has contacted you by email to help resolve the issues you’re experiencing. We hope we can get everything working as intended for you soon!
The app you download on your laptop to monitor texts and calls doesn't ever load. Tried, uninstalling, restarting, and a myriad of other methods to no avail.
Also, not being able to add restrictions on apps until used is very odd to me.
Reply from Qustodio2026-08-19
We’re sorry to hear you’ve been experiencing issues with the app for monitoring texts and calls. We’ve sent you an email to help address the issue and look into it further.
The read call and message feature just doesn't work no matter how many times we follow the set up guide.
Reply from Qustodio2026-08-20
Thank you for your review. Our Support team has sent you an email to help troubleshoot the issue and get Qustodio working as intended. Please check your inbox, including your spam or junk folder, and get back to our team so we can assist you further.
This app is absolutely amazing! At first I was a little uncomfortable with giving my daughter a phone because she's a teenager. And I have been there before, but with this app, I can control and see everything, and I can make sure that I save her from her own naivety and from predators. Control what websites she goes on to I can control what apps she downloads. If something concerning comes up , I get notified. Hands down worth it!!!
Reply from Qustodio2026-08-20
Thank you so much for your wonderful review! We’re glad to hear Qustodio is helping you feel more confident about keeping your daughter safe online. We truly appreciate your support!
Overall it has been good, I do wish it could report on photos sent in texts. And it would be nice if the texts and calls showed the contacts name not just their phone number. Lastly, it does get confusing on the text thread because it shows the text being sent and then the reply to the text as the same phone number.
Reply from Qustodio2026-08-20
Thank you for your feedback! We appreciate you sharing these suggestions. If you need any help with Qustodio or have questions about these features, please don’t hesitate to contact our Support team.
I am experiencing issues with this website following my payment; however, they have not responded to my emails.
Reply from Qustodio2026-08-19
We’re sorry to hear that you’ve experienced issues following your payment. We can see that our Support team has sent you an email to help address the issues you’re experiencing. Please check your inbox, including your spam or junk folder, and reply to our team so we can assist you further.
I cannot get the app to open on my computer, so I cannot see their text messages. It is very frustrating. I have gone through the steps they have asked me to do for troubleshooting. It worked for the trial, but now that I have paid it won't open.
Reply from Qustodio2026-08-18
Thank you for your review. We see that you are already in touch with support to help with your issue.
Thank you for your review. We're sorry to hear that you're having issues navigating Qustodio. Our support team has sent you an email. Please reply to our request for your details so that we can assist you with this.
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