Qustodio (www.qustodio.com) has a 2.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 43% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss App, User experience, Product. Last updated 2026-08-28.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently complained that customer service was extremely slow to respond and largely non-existent, leaving users stranded without proper assistance after paying. People also experienced frustrating technical glitches, noting that monitoring features failed to function correctly and applications unexpectedly blocked essential everyday services. Many individuals expressed frustration over expensive subscription costs for software that ultimately proved broken.
Some people were satisfied with the user-friendly interface, mentioning that it was quite straightforward to configure initial parental controls on supported devices. Consumers additionally appreciated the helpful location tracking capabilities and found the provided tools effective for managing daily device screen time.
Auto-generated from all reviews of this business. For reference only.
Reporting is kinda poor. The granularity is 1hr, and it is hard to tell what is blocked by what timeline. In the block graphs of activity, I see what looks like usage when there should be no usage, but when I look at the list view of activity... it doesn't align with the block view. Pretty hard to tell what is really going on.
It also doesn't show all the apps that my kids have on their phone, so it feels like I can't trust the reporting.
Reply from Qustodio2026-08-12
We’re sorry to hear you’ve been having difficulties with reporting and understanding the activity data. We can see that you’re already in touch with our Support team, who are helping you look into these concerns.
Scott was super helpful and answered all of my questions.
Reply from Qustodio2026-08-12
Thank you for your kind feedback! We’re so glad to hear that Scott was able to answer all your questions and provide helpful support. We’ll be sure to share your feedback with him!
After installation, the child's device may freeze occasionally. Some other apps may also freeze sometimes, but not constantly.
Reply from Qustodio2026-08-12
We’re sorry to hear you’re experiencing occasional freezing on the child’s device. If you need any help troubleshooting this, please contact our Support team, and they’ll be happy to look into it with you.
Qustodio has made monitoring my kids phones so much easier. There is a learning curve but plenty of help available. I chose the one year subscription and haven’t regretted it yet. I hope they continue adding more features. This world is full of crazy people who want to hurt our children. This app helps me protect them better than by myself. I still am vigilant about cellphone checks and other safe guards but this app provides another layer of protection.
Reply from Qustodio2026-08-12
Thank you so much for your thoughtful review! We’re glad to hear that Qustodio has made it easier for you to keep an eye on your kids devices. We really appreciate your trust in Qustodio as an extra layer of protection for your family, and we hope you continue to find the service valuable!
We got access to this "tool" via our kids' school district. It's complete garbage. The daily time limits do not work at all. If you set it to some amount of time, it shuts off access way before that time limit has been reached. If instead you set the time limit to 0 and then use Routines to set up time windows during which a computer can be used, that also doesn't work. I'm typing this at 2 p.m. My son is using his laptop, even though the Routines in place only allow for usage for an hour in the morning, and not again until 3:30 p.m. I've searched the Internet for help but everything I've read, as well as my own experience , says this is a useless tool. At least I'm not using my own money for this.
Reply from Qustodio2026-08-12
We’re sorry to hear you’ve been experiencing issues with the time limits and Routines. Our Support team has sent you an email to help look into this and assist you in getting the settings to work as expected.
There are definitely a lot of steps in order to set up the device so the program works correctly. Also, so far I have had issues with my child still being able to text, even after I blocked the apps. I also need to turn off the entire device and it took a while to figure out. It would be nice to have a shortcut like there is for turning off the internet like I can with Google family link.
Reply from Qustodio2026-08-12
Thanks for sharing your feedback! We’re sorry to hear you’ve had some difficulties with the setup and blocking features. If you need any help getting Qustodio configured correctly, please contact our Support team and they’ll be happy to assist you.
Clunky software for iPhone and iPad. Monitors your child’s time for as long as the device is on. Which is not helpful. It also doesn’t update their message or phone calls unless you connect it to a computer which takes half an hour or longer daily. Very expensive to purchase for the year for something that doesn’t even do what I purchased it for. I needed something to safely monitor my child’s text messages and WhatsApp messages. Plus any online activity. This does not do any of those things satisfactorily. I do not recommend purchasing.
Reply from Qustodio2026-08-12
We’re very sorry to hear about your experience. We can see that you’re already in touch with our Support team, who are working with you to help address your concerns. Thank you for sharing your feedback.
It’s good, we are still figuring it all out.
I’ve paid for premium but dont Appear to be getting all the services yet.
Her location isn’t updating properly, it still shows where she was last night despite being home with me.
So far it seems ok.
Reply from Qustodio2026-08-12
Thanks for sharing your experience! We’re glad to hear that Qustodio is working well. Please contact our Support team so they can look into this with you and help make sure you’re getting the most out of your subscription.
We’re sorry to hear you’ve had trouble getting the text alerts you need. Our Support team has sent you an email to help you set up Qustodio according to your needs. We hope we can get everything working as expected for you!
when i sent them a refund request for my premium subscription and they told me that they will reply to me in 2 business days they never replied to me and they never refunded my 74 euros. They are scammers.
Reply from Qustodio2026-08-14
Thank you for your review. We're sorry to hear that you aren't happy with Qustodio. Please reply to our request for your details so that we can assist you with this.
Not true to time. Shows activity hours later. Not worth the money!
Reply from Qustodio2026-08-12
We’re sorry to hear that the activity reports aren’t updating as expected. Our Support team has contacted you directly to help look into the issue and get things working properly.
it cost me a lot of money, and it blocked all the apps my daughter needs. and I couldn't unblock it. ended up needing to unload the apps to get my daughter to have access to her phone.
Reply from Qustodio2026-07-31
Thank you for your review. We're sorry to hear that you aren't happy with Qustodio. Our support team has sent you an email to troubleshoot your issues.
It works reasonably well (still not the best, but I can accept that) on iOS and Android, but it didn't help on macOS. I cannot use some of the desktop apps (for example, Roblox Studio) unless I uninstall it completely (disabling rules won't help). I did not receive much support from Qustodio after reporting as well. In the end, I had to uninstall Qustodio. I may terminate the subscription (expensive for the quality of service) if it is not resolved this week.
Reply from Qustodio2026-07-30
We’re sorry to hear about the issues you experienced with Qustodio on macOS. Our Support team is already working with you on these issues and is looking into what may be causing the problem with your desktop apps. We appreciate your patience while we work toward a resolution.
Thank you for your review. We're sorry to hear that Qustodio isn't working on your son's phone. Our support team has sent you an email. Please reply to our request for your details so that we can assist you with this.
I would prefer to be able to allow the normal YouTube but to simultaneously block YouTube Shorts. If you solve this I’ll give it 5 stars.
Reply from Qustodio2026-07-27
Thank you for your feedback! We're always working to improve our features, and we understand how helpful it would be to allow regular YouTube while blocking YouTube Shorts separately. We appreciate your suggestion and hope to earn that 5th star in the future!
it does not work on my son's macbook because of the apple silicon new update now it is practically useless
Reply from Qustodio2026-07-30
We're sorry to hear that you are having issues with Qustodio. Please reply to our request for your details or contact our support team directly at your earliest convenience so we can help troubleshoot and find a solution.
Very useful an easy to use. I have androis my daughter has Iphone 14 and this app allows a perfect monitoring
Reply from Qustodio2026-07-23
Thank you for your review! We're delighted to hear that Qustodio has been easy to use and is helping you effectively monitor your daughter's iPhone from your Android device. We appreciate your support!
Great app and worth the money. So pleased I purchased it to keep my teenager safe
Reply from Qustodio2026-07-23
Thank you for your kind review! We're so glad to hear you're happy with Qustodio and that it's helping you keep your teenager safe. Thank you for your support!
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