Qustodio (www.qustodio.com) has a 2.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 43% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss App, User experience, Product. Last updated 2026-08-28.
Most reviewers were unhappy with their experience overall. Customers frequently complained that customer service was extremely slow to respond and largely non-existent, leaving users stranded without proper assistance after paying. People also experienced frustrating technical glitches, noting that monitoring features failed to function correctly and applications unexpectedly blocked essential everyday services. Many individuals expressed frustration over expensive subscription costs for software that ultimately proved broken. Some people were satisfied with the user-friendly interface, mentioning that it was quite straightforward to configure initial parental controls on supported devices. Consumers additionally appreciated the helpful location tracking capabilities and found the provided tools effective for managing daily device screen time.
Auto-generated from all reviews of this business. For reference only.I can’t see anything thru the app and I do not want to pay $120. If you don’t have a cheaper plan I want to cancel.
Thank you for your review. We're sorry to hear that you are having issues viewing activity through the app. Please email our support team directly at your earliest convenience; we can help troubleshoot and find a solution.
internet allowance LOGS OUT OF CHROME every time even though i turned it off.
Thank you for your review. We're sorry to hear that you aren't happy with Qustodio. Please reply to our request for your details or contact our support team directly at your earliest convenience so we can help troubleshoot and find a solution.
this software does not do much. just lists word searched . children uninstalled on day 2.
Thank you for your review. We see that you are already in touch with support about your issues.
After 2 days my kid uninstalled it on his phone, and I lost control.
We're sorry to hear about your experience. We've sent you an email with guidance on how to better secure the app on your child's device and help prevent it from being removed. Please check your inbox, and we'll be happy to assist you further.
The free version worked very well, which is why I decided to purchase the Premium subscription. However, since upgrading, almost none of the advertised features work as expected. I cannot remotely turn the phones or tablet off, I cannot see any activity, and the location feature does not work at all. I paid for the Premium version expecting better functionality, but instead it has been a complete waste of money. Based on my experience, I would not recommend this application to any parent looking for a reliable parental control solution.
Thank you for your review. We see that you are already in touch with support to help with your issues.
Qustodio is active, the child is playing all day but screen time remains at 0
Thank you for your review. We're sorry to hear that you are having issues with Qustodio. Our support team has sent you an email to assist you with this.
Cannot get it set up. Customer support has been less than helpful, explaining the same steps over and over again which i have stated are not working
We're sorry to hear about your experience. Our support team has sent you an email to continue assisting you and work through the setup issues.
Several times over the past year, the app disconnected the parent’s Android phone from the child’s iOS device, and the connection could not be restored for some time. The only solution was to uninstall and reinstall the app on both phones, after which the connection worked again.
We're sorry to hear about your experience and appreciate you bringing this to our attention. We've sent you an email so our support team can investigate the connection issues and help you find a more reliable solution.
Tracking is great and it provides all the safe guards and protections they promise......as long as your child doesn't disable the app at will.
Thank you for your feedback. We're glad to hear you're finding the tracking and protection features useful. If you need help ensuring the app is securely configured to prevent unauthorized changes, please contact our support team; we'll be happy to help you.
You haven't helped me at all. I was finally able to download the profile on my own only to find that it has been tampered with again and I am to remove and reinstall her Iphone again? I know for certain she has not tampered with it. You advertise this parental control as being easy to use and it has been anything but.!
We're sorry to hear about your experience and understand how frustrating this has been. Our support team has sent you an email to help investigate the issue and work with you on a solution.
Your app is messing up with other apps on the iPad. The screen time shown is not accurate. You give only 3 days for free trial which is not enough. You need to give at least 7 days to better understand the features. Also one child having multiple devices - time gets combined. No option to maintain separate limits.
Thank you for your feedback. We do offer different profile setup options for children with multiple devices, and our support team has sent you an email to help configure Qustodio to best fit your family's needs. We look forward to helping you get everything set up correctly.
I appreciate that the representative did research in advance to prepare himself for my call. He also gave a suggestion for what to do in the future to help catch the concern. He was polite and friendly throughout.
Thank you for your wonderful feedback! We're delighted to hear that our representative was well-prepared and made your experience a positive one with their friendly and professional support. We truly appreciate you taking the time to share your experience!
My son was able to bypass the program in two days, I want my money back.
Thank you for your review. We're sorry to hear that you aren't happy with Qustodio. Our support team has sent you an email so that we can assist you with this.
Limitations working with Iphone. Too many apps to be installed in my mac. Additional app for messaging and calls monitoring. Additional app for preventing my child from deleting the Qustiodio Kids app. It seems like to many moving parts. In the end I don't see any Whatsapp, SMS, Instagram or any other messages on my kids iPhone. So I'm not impressed. I wrote to support. Even though I have the premium license, they didn't answer about these topics for more than 24 hours now.
Thank you for your feedback. We're sorry to hear that you are having issues with Qustodio. We see that you are already in touch with support to help with your issue.
My son was able to uninstall the software. He is 15 yrs old. So your product does not work
Thank you for your review. We're sorry to hear that you aren't happy with Qustodio. Our support team has sent you an email. Please reply to our request for your details so that we can assist you with this.
WhatsApp isn’t restricted, location is wrong and out of time. Calls and messages are not working and phone is still able to be used even though its ment to be locked and disabled.Paid for the premium version and it’s worst than most free apps. A complete waste of money
We're sorry to hear about your experience. Our support team has sent you an email to help troubleshoot the issues you've reported. Please check your inbox and reply to the email so we can work with you to get everything functioning as expected.
I installed the premium version on my phone and the kids version on my 2 teen boys. Both of the boys were able to uninstall their apps off of their iphone 17 almost immediately. When I installed the kid version on their Iphones the app claimed they were protected....not the case
Thank you for your review. We see that you are already in touch with support to help with your issue and secure your child's devices.
i dont like it you keep spamming me and my grandma says no internet people are allowed
Thank you for your feedback. We're sorry to hear about your experience. Please contact us directly so we can make sure you're removed from our communications.
Location information is all over the place. My child was in all evening but location was showing her going out, up to over a mile away. she was in, I kept checking. Very dangerous.
Thank you for your review. We're sorry to hear that you are having issues with our location feature. Our support team has sent you an email so that we can assist you with this.
The site and app advertise how you can monitor kids messages but it simply doesn’t work accurately. Any time I need to view the information, I have to plug the device into my computer. Even then, sometimes the contacts name shows and most times it doesn’t. The windows version of the app is extremely unreliable. Definitely regretting my year-long subscription!!!! Not worth it AT ALL!!!
Thank you for your review. We're sorry to hear that you have encountered issues with our messaging feature. Our support team has sent you an email so that we can assist you with this.
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