solved my issue quickly
solved my issue quickly, very helpful and quick to the point
About pinwheel.com
Data updated- Website
- pinwheel.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 73% (16/22)
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About this business
The therapist-approved, all tool no toy smartphone for kids. Stop fighting about phones in your family as soon as you want to, and build the lifetime habits of a healthy relationship with technology: machines serve humans, humans don't serve machines!
Written by the business, not verified by us.Is pinwheel.com legit?
pinwheel.com (pinwheel.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 77% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 73% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, patient, and quick to resolve technical issues during setup or daily use. Consumers highlight that representatives go above and beyond, providing clear guidance and maintaining a welcoming attitude throughout all interactions. However, some customers also noted that the software and user experience can sometimes feel unintuitive and frustrating to navigate. People reported encountering glitchy hardware, low-quality phone components, and complicated instructions when attempting to configure the devices independently. A portion of reviewers experienced challenges with customer service follow-ups or defective items that required extensive troubleshooting.
Auto-generated from all reviews of this business. For reference only.What people say
Rizza is great 👍
Rizza is great. Even when faced with a question she didn’t have an immediate answer, she remained communicative and helpful until we got things solved.
Melissa DG provided phenomenal customer…
Melissa DG provided phenomenal customer support. She spent nearly 2 hours helping me reinstall the pinwheel software for my child. My child had tried to disable the software and the phone wasn't working at all. I am so grateful for Melissa and the team at Pinwheel. Melissa went above and beyond, providing excellent and detailed technical steps for me to follow. Her responses were SO FAST and SO THOROUGH! I am very impressed with the company because of her service. I wish she could help me every time. Please give her a raise or a promotion or an acknowledgment! I appreciate her help so much.
very responsive and knowledgeable
very responsive and knowledgeable, also patient and polite.
Super amazing customer service
Super amazing customer service. Took lots of time to trouble shoot with me and the issue was resolved. Thank you Chen!
Chen B was super helpful
Chen B was super helpful solving a problem I have been dealing with for a few months. Amazing customer support.
Safe guarding failure
I rarely write reviews, but I feel a responsibility to share this given the seriousness of the issue. We bought a Pinwheel phone for our 11-year-old son in December specifically because it is marketed as a safe, locked-down device for children. Unfortunately, our experience has been the complete opposite. On two separate occasions, my son has managed to bypass the restrictions and access the open internet. Most concerningly, he was able to access YouTube and view inappropriate adult content while the phone was set to “Nothing mode”, which is supposed to be fully restricted. This was not a simple case of accessing something through an approved app. He found a back-end route using a school email account, which allowed him to get into settings and from there reach the wider internet. He has demonstrated the full process, and we have it recorded. The fact that an 11-year-old can do this, more than once, raises serious concerns about how secure this system actually is. A device designed to protect children should not have loopholes that lead directly to unrestricted internet access, particularly in its most locked-down mode. This is the second time I have had to contact Pinwheel about this, and as a result I have completely lost confidence in the product. We will no longer be using it and have requested a full refund. I would strongly urge other parents to be cautious and not assume that this device guarantees a safe, closed environment. In our experience, it does not.
Reply from pinwheel.com2026-04-07
Hi Clare, thank you for taking the time to share this. We understand how serious and concerning this situation is, especially when it involves your child’s safety. Reports like this are taken very seriously, and we work continuously to ensure the device performs as intended, particularly in its most restricted modes. At this time, we have not received similar reports, which suggests this may be related to a device-specific issue such as missing updates or a unique configuration. When you first reached out, we weren’t able to complete the troubleshooting needed to fully investigate and resolve the concern, as we did not receive a follow-up. That said, we don’t want to dismiss your experience. The details you’ve shared are very helpful, and we’d appreciate the chance to continue working with you to review the setup, confirm updates, and identify what happened. Please continue the conversation with us via email so we can assist further and work toward a resolution!
Chen B was friendly and helpful
Chen B was friendly and helpful. He made me feel like all of my questions were welcome and that he was happy to provide me with assistance. His use of a screenshot to help me find a link I needed to complete my order was especially helpful. I would recommend this chat agent to others in need of assistance.
Impressed w/Pinwheel's scalability and ability to customize.
I called Pinwheel support today to ask for help with their Location alert functionality on my kiddo's account. Aldrin, tech support, was extremely knowledgeable in walking me through the steps I needed to follow. Solved - with ease! Aldrin then answered my question whether Pinwheel has parameters to limit my (teenaged) kiddo's access to texts - at night and during school hours. I learned this can be accomplished via Settings, and by using specific Schedule Modes. All in all, I am impressed with the scalability and customization Pinwheel makes available to me, the parent. Having tried other tools similar to Pinwheel in the past, I am pleased to have the additional level of functionality and customer support Pinwheel provides.
Genn G in customer support made my…
Genn G in customer support made my experience with pinwheel amazing. She was very helpful and patient as I was mothering my newborn twins throughout our conversation. I felt like she was attentive and interested in helping me. Working with her has been one of the best customer service experiences I have ever had! Genn G needs a raise!!!!
Wish i contacted sooner
I was frustrated and upset after two days of trying to solve a connection issue. Chen was patient and kind. They supported me through every step and made me wish I reached out sooner. Thank you for the great support.
Chen of customer support was so helpful…
Chen of customer support was so helpful in helping me learn some of the more complicated settings of the phone.
Rizza was brilliant
Rizza was brilliant, patient and talked me through every step. Thank you!
Thanks to Joshua
Joshua was so kind and helpful- thank you. Please note- set up whatsapp with a back up copy for your child or face understandable upset. Do NOT uninstall their whatsapp via the caregiver portal when trying to update the app. Instead ask to speak with pinwheel first for advice. I wish I had called them first
Nightmare
Nightmare! We decided after seeing the watch we didn’t want it and decided on going with Bark phone much better deal on their new watch and the monthly service charge. We painstaking went through Un imaginary hoops to return the phone! CS was horrid! But we finally got it sent off in early January. I was supposed to get a refund in about a month. It is now the end of February! Today I called them over and over just got continuous no answers and left my phone number to no avail! I will update and give them a higher rating if this is resolved by tomorrow. Otherwise it’s off to the bank and Knoxville TV complaint dept!
Reply from pinwheel.com2026-03-11
Hi Allen, we’re really sorry to hear about the frustration you experienced during the return process. That’s definitely not the experience we want for our customers. Our team has since looked into your case and can confirm that your refund has been processed. We appreciate your patience while we worked to resolve this, and we’re glad we were able to get it sorted out.Please don’t hesitate to reach out to us directly if you have other concerns.
Pinwheel is amazing
Pinwheel is amazing. My son has a phone that LOOKS like a smartphone, but we know that it functions as a glorified flip phone (in a good way). We control all the contacts, we can limit photo exchanges, and we can still give him free access to Apple music while avoiding YouTube/web browsers/social media Our son recently commented "Pinwheels settings are really locked up!" (which I read as - "I've tried to break into the settings to change things, but wasn't successful!") We recently replaced our daughter's Gizmo watch with a pinwheel watch, and I'm sure we're going to love that just as much as we love the Pinwheel phone. Can't say enough good about Pinwheel.
great communication
Customer service was very helpful in…
Customer service was very helpful in resolving an issue that came up with my daughter's watch
Great tech support
We’ve been using pinwheel for nearly a year with a single child’s phone, and have just recently added a second phone. The service works great for keeping the phone locked down and letting us keep an eye on things like calls and text messages. But really the biggest green flag for me is that their tech-support is extremely responsive and on top of things, that has made the whole process way more painless than it otherwise could’ve been.
I had a few issues with the pinwheel…
I had a few issues with the pinwheel phone and the customer service provided was second to none. At one point I felt like giving up but the support I received was amazing!
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