About pinwheel.com
Data updated- Website
- pinwheel.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 73% (16/22)
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About this business
The therapist-approved, all tool no toy smartphone for kids. Stop fighting about phones in your family as soon as you want to, and build the lifetime habits of a healthy relationship with technology: machines serve humans, humans don't serve machines!
Written by the business, not verified by us.Is pinwheel.com legit?
pinwheel.com (pinwheel.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 77% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 73% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, patient, and quick to resolve technical issues during setup or daily use. Consumers highlight that representatives go above and beyond, providing clear guidance and maintaining a welcoming attitude throughout all interactions. However, some customers also noted that the software and user experience can sometimes feel unintuitive and frustrating to navigate. People reported encountering glitchy hardware, low-quality phone components, and complicated instructions when attempting to configure the devices independently. A portion of reviewers experienced challenges with customer service follow-ups or defective items that required extensive troubleshooting.
Auto-generated from all reviews of this business. For reference only.What people say
She was very patience and thorough.
Rizza F was the best support.
Rizza F was so very helpful and had so much patience with me. She truly helped me with all my questions and getting my sons phone set up. I am beyond thankful for all her help and time.
Best customer service ever
Best customer service ever! They’re always available to help! Love our pinwheel experience.
I am very disappointed with the…
I am very disappointed with the customer service I have received from Pinwheel. The phones are reconditioned, which I was not aware of, and the phone they sent us (for GBP 269!) started glitching within 1 month of use. I reported this,but as there were problems with the apps and the location etc, this was not focused on. By month 3 of use, the phone had broken completely, with the front becoming separate from the main body - presumably this was the reason for the glitching. Pinwheel have denied any responsibility, have ignored UK law which states that they must repair or refund faulty goods, and have not bothered to respond to my emails asking them to repair or refund, baring the odd generic email they send me saying they are contacting their 'supervisors'. The only thing they suggested was that I buy another phone in their sale! I even emailed one of the CEOs but he never responded. So whilst the idea is good, paying GBP269 for a faulty device which was in use (not successfully due to the glitching) for approximately 90 days, and to flout UK laws, is definitely not good. I am left substantially out of pocket, with a faulty, unusable device and even if I had it fixed at my own expense, it would still be unusable with the pinwheel softwear loaded on it. I would avoid this company like the plague unless you want to waste on defective goods and appaling, possibly illegal customer service.
Rizza
Rizza, was extremely helpful and patient while we sorted out the trouble we were having linking a fitbit to the pinwheel phone. Its all sorted now though. We genuinely love the phone and love having peace of mind when it comes to our daughter using it. Thank you
Pinwheel
Pinwheel, so we bought a phone for our son, pinwheel did what we wanted. Gave him freedom whilst keeping him secure. Loved the fact I can locate him without having to call, for piece of mind. When he outgrew pinwheel, I wanted to pass the handset to my next child. The process is simple enough, pinwheel talk you through every step. Chen B was amazing, reassuring, helpful didnt rush me. Gave clarification when required. Nothjng was a hassle to them.The Tech team Marc B, also amazing, step by step process,reassuring, asked for photos to clarify what I could see, so errors did not occur. Over all I can not fault pin wheel, In today's society with all the technology, I want my kids to have access to technology but still be able to be kids. Pinwheel has enabled this for us. Thank you.
Excellent service from Chen B to help…
Excellent service from Chen B to help resolve apps not downloading on the phone.
Pau was extremely helpful and polite
Pau was extremely helpful and polite. They were knowledgeable and friendly, and they were able to fix my issue. They even followed up to tell me when the issue had been corrected! I do love my kid’s Pinwheel phone and the level of control I have in ensuring she is safe.
Extortionate and very poor aftercare
We are supporters of @SASM Smartphone Free Childhood, and I am a family doctor who treats children with anxiety, so we were genuinely excited to find a phone that aligned with our values. Unfortunately, the device supplied as part of our subscription stopped working within one month of normal use. We contacted support to request a repair or replacement and were very clear that we did not want the service cancelled — the issue was with the device, not the platform. Despite this, our service was cut off against our request, leaving our 12-year-old with a phone running an operating system we cannot easily remove — exactly what we were trying to avoid. We were also told that taking photos at a children’s Christmas show might count as “misuse”, even though the device was never examined. The customer service team have ghosted us since they unilaterally terminated our caregiver accounts and even when we were in contact I had to prompt all communication. We wanted to support this company and its mission, but based on this experience, I would urge parents to be cautious. Basically I am considering referring them to Ofcom.
Great Customer Service
Rizza was very informative and helpful. Giving me suggestions and solutions to the issue I was having. Was not pushy or mean - truly a great experience!
Problem with texting resolved
Chen was very helpful and when I got disconnected from him by accident the next agent was able to reconnect us so we could continue resolving the issue!
Phone stopped working in under 3 months
Bought a phone from pinwheel, screen went black in less than 3 months. They said either take it to a phone store or buy a new one and they'd give a 10% discount, which is just the average discount code you can find online. Considering we paid $250 for the phone, and you HAVE to buy a phone from them, i would consider this a huge rip off.
What went wrong
What went wrong? The watches are faulty and don't work. The watches have a tray for the dim card and the watch cycles between service, no service and no SIM card. We went through two watches and neither would work. My kid couldn't even use it. What's worse? The customer service. The phone just rings u til someone picks up, they make you jump through hoops to troubleshoot and then MORE hoops to get it returned. Run away from here and get the Gizmo watch from Verizon.
Amazing support
Amazing support! A+
Slow to respond (probably busy) but was…
Slow to respond (probably busy) but was amazing service and help
Best Customer service!
I can’t say enough good things about Pinwheel’s support team! Whether it’s through chat or a quick call, they are always there to help, making the whole process feel effortless. It’s so reassuring to know I’m not on a 'lone island' when managing my kids' tech. The safety features have helped my girls learn to navigate friendships and set their own boundaries with phone use. Plus, I love that the phone 'grows' with them—I can add more apps as they show they’re ready for more responsibility!
Chen B was awesome
Chen B was awesome! Very knowledgeable and patient with me. Thanks so much Chen.
Chen and Juvic gave especially great…
Chen and Juvic gave especially great customer service and solved all my issues with ease.
Live Chat Tech Support Works Well
The live chat tech was very helpful and coordinate with their internal tech support to solve my issue.
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