The Pod Company (podcompany.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Enjoy the product. Had a problem with the heater customer service responded right away with news that a replacement heater has been sent. Things happen and products can be defective with anything so it's important to purchase from a company that responds quickly to take care of the problem.
I've been really happy with both the Ice Pod Pro and the company. I have the standard chiller and it's been working great. What has really stood out, though, is how responsive and helpful they are. When the Universal Chiller didn't fit in my bathroom, they sent me an Ice Pod Pro so I could keep plunging. And whenever I email them with a question, they get right back to me and actually answer the question with useful information. Just a really good experience all around. Great product, great people to deal with.
Alex was great. They completely understood my issue and very quickly assisted me with great information to get my issue resolved. The process was super smooth and they were very friendly.
I contacted support upon delivery of my Sauna Pod as I saw that a summer promotion started within days of my order. Alex didn't miss a beat and promptly let me get in on the summer deal. Customer service was speedy and friendly. Thanks, Alex and The Pod Company!
Tamara is an amazing rep for The Pod Company, she has been helpful in all my questions & inquiries. Highly recommend her!
We love the Pod. Reasonable price and great quality. Customer service is great!
They helped me figure out what exactly was wrong and had no issue replacing what was wrong and very quick replies! When we have had it for less than a month and we replaced our cold plunge’s water and the filter and there was an issue. So thank you again Giorgi for all your help and assistance in making it to where our journey can continue!
THE CUSTOMER SERVICE DEPARTMENT ESPECIALLY ELENE WAS GREAT..I NEEDED A REPLACEMENT HEATER AND SHE RESPONDED RESPECTFULLY AND QUICKLY ..WITHIN A FEW DAYS I WAS BACK TO ENJOYING MY DAILY 20 MINUTE SAUNAS ...I HAVE TOLD SEVERAL FRIENDS ABOUT THE SAUNA POD AND I AM SURE AT LEAST A COUPLE OF THEM WILL BE FUTURE BUYERS
They were very responsive and resolved my issue quickly
I couldn’t be happier with my ice plunge and the customer service I received! The quality of the plunge is outstanding, and it has quickly become one of my favorite additions to my routine. "Get the chiller" It feels well-built, looks great, and delivers an excellent experience every time. What really stood out, though, was Alex their customer happiness agent. Alex was incredibly helpful, responsive, and genuinely committed to making sure everything went smoothly. It’s refreshing to deal with a company that truly cares about its customers. If you’re considering getting an ice plunge, I highly recommend The Pod Company. Great product, exceptional service, and an overall experience that exceeded my expectations!
We had issues with our chiller pro and the troubleshooting team quickly reached back to help us resolved the issues with our unit. Highly recommend it!
I want to share my honest experience with The Pod Company to help future buyers know what to expect. In short: while their support team ultimately refunded me for 100% of order, I would like to make my point regarding the defective equipment and a very restrictive return policy. Here are the key things you should know before buying: Defective Chiller Behavior: I initially upgraded to the Chiller Pro for my Texas setup. Out of the box, the thermometer reading spiked rapidly by 7+ degrees within seconds of hitting the target temp, causing the unit to run constantly. Support initially dismissed this as "normal," then blamed my garage ambient temperature. It wasn't until I drained, moved, and refilled the entire setup inside my climate-controlled bathroom that they acknowledged it was likely a defective unit. The "Water Contact" Return Policy Rule: Be aware that any item that comes into contact with water cannot be returned. For a product designed exclusively to hold water, this was a huge surprise. Because I filled the Pod while troubleshooting their defective chiller, I was forced to take a money loss because it couldn't be sent back. Return Shipping Fees: Unless an item is proven defective, you are responsible for return shipping costs on other items. Combined with the water rule, returning a full setup can get very expensive very quickly. The Bottom Line: The company did honor the refund for everything once received, which I really appreciate. However, the time, effort, hundreds of wasted gallons of water, and lost money on the non-returnable Pod made this a frustrating experience. Make sure you read every line of the return policy before ordering!
Hey there! We’re really sorry to read this and want to sincerely apologize that this has been your experience. This is definitely not the level of quality or service we want for our customers. That said, we weren’t able to locate any order or previous communication from you as the name for the review is FM and there is no order number. If you could please share your order number or the email address used for the purchase, we’d be happy to look into this right away and work toward a resolution for you. Thank you for bringing this to our attention - we’ll do everything we can to make this right once we have your details.
Generally had a great experience so far and when things go wrong they are quick to act to ensure everything is back up and running!
The Pod Company always offers the best support and incredible customer service. We have had our pod for a few years and love it! Highly rec
The process was clear. My issue was resolved readily. It didn’t cost me time or extra money. Very happy with the product and customer service.
Great experience with a warranty claim. Glad Alex and his team were able to help me with their consideration and fairness. Great customer service experience.
Great hassle free service that was able to correct my issue same day. Would always recommend this company. Thank you to the employee Diana, very responsive and easy to work with.
Alex, Abby and Ashley were all awesome to help solve my issue. I didn’t understand something about my order - and, the team helped to make it right. Within a few minutes my questions were answered, an acceptable solution was given and I had my additional items on order. This company had a great team behind them. Thanks for the help, education and valuable support.
Alex was very helpful and went above and beyond to help ensure I got situated with a couple orders. Alex sets the standard for how every professional in Support should strive to be when working with their customers! Thank you Alex!!! Continue the great job!
Great product. Commensurate customer service. Highly recommend!
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