Pollo AI is a versatile, all-in-one AI platform designed to democratize video and image creation. It acts as a multi-model hub, integrating top engines like Kling AI and Runway into a single, user-friendly interface accessible via its Web platform and iOS/Android apps.Its robust feature set goes far beyond basic generation. Key capabilities include Text-to-Video and Image-to-Video, alongside powerful creative tools like the AI Animation Generator, which can transform footage into over 30 styles, including anime and Pixar. For dynamic character content, the platform offers the AI Avatar Video Generator (turning a photo into a talking spokesperson for up to two minutes), the AI Mimic Motion tool (transferring movement from a reference video to a static photo), and dedicated workflows for generating trending, multi-scene AI Shorts. Pollo AI makes high-quality, professional-grade visual content both fast and accessible for creators of all levels.
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Is Pollo AI legit?
Pollo AI (pollo.ai) has a 3.1 out of 5 rating on OK.one, based on 813 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 25% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Product, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the video and image generation, noting that the platform is very easy to use and fast. Many people find it to be a practical and creative tool that successfully streamlines their workflow and brings their original ideas to life.
Some reviewers were not happy with credit consumption, mentioning that credits were used up quickly or wasted when the artificial intelligence misunderstood prompts. A few other people also felt that there were occasional issues with prompt fidelity, where the final output did not accurately match their exact instructions.
Auto-generated from all reviews of this business. For reference only.
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
Easy to use interface. Well maintained and always functioning. Nice model selection.
Reply from Pollo AI2026-09-04
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
cumplió mis expectativas
al modificar excelentemente el video que le di
Reply from Pollo AI2026-09-07
Hi there,
It’s our greatest pleasure to bring you a satisfying using experience. Thank you for your favorable comments and trust in our brand. We will keep investing energy in technical research to upgrade overall product strength continuously.
the platform seams like a good choice, but the use of credits is hidden and the number of possibel creations is not correct. my first month and used all credits before my first test video was finished. the language was wrong and it used credits to correct the language, but still used the wrong one. _No possibility correct errors made from the ai modell without spending money. not possible to add credits, so for me a useless platform.
Reply from Pollo AI2026-09-04
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address [email protected]
Have a good day
Sometimes useful with image editing but constant and repeated pop-ups promoting irrelevant (for me) features are annoying. Also credits accrued with paid plans are withdrawn if you cancel the plan. I don't use all the credits that come with even the cheapest paid plan so I'd like to be able to take a month 'off' every now and again to use up the credits I've paid for before being charged again. This doesn't work. They actually cancel credits you've paid for if you don't keep paying for credits you can't use. I think this is a rip off.
Reply from Pollo AI2026-09-04
Hello,
Currently, the credit is valid for 30 days. After 30 days, the credit will expire and cannot be accumulated to the next cycle. Credits for both monthly and annual plans are valid for 30 days per cycle and cannot be carried over to the next cycle. We recommend purchasing only what you need. Also, please note that renewing your plan will not carry over unused credits from the previous cycle.
Please use it as soon as possible. For related credit policies, please see the FAQs below the price.
Hi there,
We greatly appreciate your wonderful review and kind recognition of our AI video generation service! Your satisfaction is our biggest motivation. We will keep optimizing our functions and bringing you smoother and more powerful video creation experience. Feel free to contact us anytime if you have any needs. Looking forward to your continued support!
It's just perfect. I use for a short animation and it made so clean.
Reply from Pollo AI2026-09-04
Hi there,
Thank you very much for your support and praise! We are glad to be a brand you trust. We look forward to maintaining a long-term cooperative relationship with you and wish you all the best!
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
Hi there,
Thank you for your high evaluation! This is very encouraging to our team. We will continue to work hard to provide you with better products/services.
Looking forward to your next visit!
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
The facial features are completely different from reality and appear more cartoonish. Please improve the accuracy of the faces.
Reply from Pollo AI2026-09-03
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address [email protected]
Have a good day
Hello,
Regarding any issues with the using, it is recommended that you contact our professional customer service staff. We will respond to your questions within working days. Here is our customer service email contact information [email protected].
Wish you a happy life!
This app has it all, great app for content creation!
Reply from Pollo AI2026-09-02
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
Hi there,
Thank you for your high evaluation! This is very encouraging to our team. We will continue to work hard to provide you with better products/services.
Looking forward to your next visit!
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
mantem a referencia segue o prompt e faz sonorização ambiente
Reply from Pollo AI2026-09-02
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
Hi there,
Every encouraging comment like yours pushes us to become better. We are glad that our software can solve your video production troubles effectively. We will keep optimizing page layout and simplifying operation steps for better user experience.
Hi there,
Thank you sincerely for taking the time to leave such positive comments. Your satisfaction is our greatest motivation.
Should you have any advice or thoughts to share, please don’t hesitate to get in touch.
We hope to serve you again in the near future!