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PowMr

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48 reviews

3.148 reviews
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About PowMr

Data updated
Website
powmr.com
Category
Home & Garden
Location
China
Status
Unclaimed
Last 12 months
43 reviews
Replies to negative
62% (13/21)
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About this business

PowMr provides solar energy solutions for households and businesses worldwide, with a focus on practical, dependable power rather than short-lived trends. Our core product range includes solar inverters, batteries, and charge controllers designed for off-grid, hybrid, and backup applications. Whether customers need a home energy system, a small commercial setup, or a resilient backup for unstable grids, we aim to deliver hardware that performs reliably in real-world conditions.We believe clean energy should also be independent energy. That means helping customers generate, store, and manage power with systems that are efficient, safer to operate, and built for durability over time. Our inverters and storage products are developed with performance, protection features, and long-term use in mind, so users can run essential loads with greater confidence and make better use of every kilowatt their solar array produces.Beyond the product itself, PowMr supports customers throughout the ownership journey. From choosing the right inverter and battery configuration to getting systems up and running and maintaining them over time, we emphasize clear guidance and responsive after-sales support. Our goal is not only to ship equipment, but to help customers keep their solar systems working as intended—day after day, season after season.Trusted by customers across different markets and use cases, PowMr continues to expand solutions that make solar power more accessible and more dependable. We are committed to quality manufacturing standards, continuous product improvement, and service that helps people and businesses take control of their energy.

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Is PowMr legit?

PowMr (powmr.com) has a 3.1 out of 5 rating on OK.one, based on 48 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 40% give 1 star; The business has replied to 62% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the durability and solid build quality of the various solar inverters and charge controllers. Many users find these items reliable and effective for storing energy in their home off-grid power systems. Buyers frequently mention that the equipment performs well and meets their expectations during daily operation. Some reviewers were not happy with the slow response times and unhelpful customer service when dealing with broken units. Consumers also reported receiving defective products that failed completely after a short period of use. People experienced frustrating delays when trying to get warranty solutions or refunds for damaged items.

Auto-generated from all reviews of this business. For reference only.

What people say

I have been using this PowMr hybrid more than 2 years of continuous use

I have been using this PowMr hybrid inverter for over 2 years, and I am very satisfied with its performance and reliability. This inverter is very practical because it comes with a built-in 120A MPPT solar charge controller. Simply connect it to a 48V battery system, and it converts DC power into 220V AC power for household use. When connected to solar panels, it can also charge the batteries directly. This all-in-one design makes solar power system installation much simpler, more efficient, and easier to operate. After more than 2 years of continuous use, I have experienced no significant problems. The only maintenance required is regular cleaning of the air filters to ensure proper cooling and optimal performance. Another great advantage is its affordable price compared to other brands with similar features. Overall, I am very happy with this PowMr hybrid inverter. It offers excellent value for money, reliable performance, and easy operation. I highly recommend this inverter for residential solar power systems, especially for homeowners looking for a practical, reliable, and budget-friendly solar energy solution.

Great first impressions of PowMr and their 13.2kW inverter

I've had a great experience with PowMr and their 13.2kW all-in-one solar inverter. So far, I've installed 5,430W of solar panels divided into two strings, and everything is working perfectly. The inverter performs really well, and I'm very happy with the results. My next step is to add a 48V battery to make the most of the solar production and increase my energy independence. The PowMr team, especially Leon, has been very helpful and responsive throughout the process. Overall, a great first experience with this solar system!

Paid in full, never shipped, refund promised then ignored

Ordered a 100AH 24V lithium battery (order #PowMr EU1008) on eu.powmr.com on 20 August 2026 and paid €264.17 in full via PayPal (transaction 2E9886829L781354T) to Shenzhen Hehejin Industrial Co., Ltd. The goods were never shipped, no tracking number was ever provided. Their sales rep "Francis" (WhatsApp, signs as "Frencis Yuan, PowMr Team") wrote on 27 Aug: "there is currently no stock available for shipment", and later: "We are currently unable to ship to your address, and we cannot guarantee stock for the October shipment." On 27 Sep he promised a refund "around September 30". The deadline passed, no refund. Their own Shopify admin screenshot shows the order as Paid €264.17 with both line items removed ("Removed (2)", "Fulfillment not required") and a timeline entry "Unable to refund €264.17 EUR". The rep then conditioned the refund on me withdrawing my bank dispute: "if you close the dispute, we will process the refund." A formal 7-day refund demand sent to support powmr with the full evidence pack was ignored. How to improve: honour paid orders or refund them promptly, and stop making refunds conditional on customers dropping their chargeback rights.

Reply from PowMr2026-10-15

Hi, Once again, please accept our sincere apologies for the inconvenience this has caused you. After looking into this, we did email you on the 21st to flag the stock-out — it seems that email may not have made it to you. We're sorry for the poor experience this has caused on top of the original issue. We deeply regret the poor experience resulting from this communication breakdown, and we apologize sincerely for letting you down We've already reached out to you and will get your request processed as quickly as possible.

Something that work started this unit up and it smoked out must have been dropped never did anything but smoked!

System did not work for 1 minute needs to be replaced to.make me happy!I HAVE BEEN INSTALLING SOLAR FOR 10 YEARS THIS HAS ONLY HAPPEN ONCE BEFORE! NEED TO RESOLVE THIS PROBLEM THE SHIPPER MY HAVE BROKE THIS UNIT!

Reply from PowMr2026-10-12

Hi, We sincerely apologize for the experience you've had. We have already reached out to you — please check your messages, and we will process your request as soon as possible.

The 45A MPPT Solar Charger is doing great

The 45A MPPT Solar Charger is doing great. After few weeks testing the 45A solar charger with both 24V battery (LFP 8S - 50AH) and 12V battery (lead-acid 12V-60AH), I can say the product is a good choice for price & performance. I also tested the charger with DC power supply to measure the max power. With a ~ 800W DC PSU, I was able to draw 830W out of the charger. Will do further testing and update if there is any.

My experience with PowMr after-sales…

My experience with PowMr after-sales service has been extremely disappointing. I purchased a PowMr inverter in May 2026. It was installed in June and initially worked as expected, but after approximately three months it suddenly failed with Fault 08. That is when the real problem started. I contacted PowMr and cooperated with virtually everything they asked me to do. I provided detailed information about my installation, completed their technical failure form, sent numerous photos, and even opened the inverter at their request to inspect the internal components for visible damage. Instead of receiving a clear warranty solution, I was repeatedly asked for more information or to repeat information I had already provided. At one point, after I had already uploaded the completed failure form through the AliExpress chat, I was told they could not view it and was asked to send it via WeTransfer. They only provided the general WeTransfer website, without a recipient email address or specific upload link. This process went on for weeks and took a completely unreasonable amount of my time and energy. Eventually, I stopped trying to resolve the issue directly with PowMr and contacted AliExpress customer service myself. After I opened a dispute through AliExpress, PowMr contacted me asking me to cancel the dispute. I refused because the warranty issue had still not been resolved. AliExpress ultimately handled the case. I was able to return the defective inverter to an address in the Netherlands, although this cost me €22.50 in return shipping. My refund has now been approved and is being processed. My main criticism is the after-sales and warranty support. When a product fails after only about three months, a customer should not have to spend weeks repeatedly providing information, filling out forms, taking photographs and even opening the product to inspect its electronics before receiving a concrete warranty solution. I cannot say whether this process was caused by poor communication, poor organization or deliberate delay. I can only describe my experience: getting a warranty solution directly from PowMr was unnecessarily difficult and exhausting. In the end, I had to involve AliExpress to get the matter resolved. If you buy from PowMr, I strongly recommend keeping screenshots of the original listing and saving every message, photo and document in case you ever need to make a warranty claim. Update: Following my Trustpilot review, PowMr contacted me personally, apologized for the poor support and promised to improve their customer service. They also offered a discount on a future purchase. I appreciate their response and the fact that communication has now improved significantly. I also feel more confident that I can reach them if I experience problems with my current inverter 12Kw/48v which is great. My original review still reflects my experience, but I believe it’s only fair to acknowledge this positive development.

Reply from PowMr2026-10-06

Hi, we are deeply sorry for the inconvenience. We have contacted you through the backend to obtain your order information. Please provide your order number and store link so we can investigate and process your request.

Good Quality 200Ah LiFePO₄ Battery for DIY Solar Systems

I’ve had a good experience with the PowMr 200Ah LiFePO₄ battery. The battery has performed well in my DIY solar power setup and provides good capacity for its size. The build quality feels solid, and it works well for storing solar energy and powering different loads. I also like that it is a practical option for people who are building their own off-grid or backup power systems. So far, I’m satisfied with its performance and overall value. For anyone looking for a 200Ah LiFePO₄ battery for a DIY solar setup, PowMr is a brand worth considering.

No Support, no help, no resolution

So I have been dealing with support for roughly 6 weeks and the only way to get results seems to be posting a bad review?? My all-in-one solar inverter was broken when it arrived, took a bad review to get help and they walked me through trouble shooting then agreed it was broken and send contact my salesman for a refund(see below). I dont have a salesman I bought it directly from their website and support should include sending the refund!!! So I'm posting a bad review again because it is still not fixed. I will continue posting bad reviews every week and start spreading to other review sites until I get a full refund, They need much better support! From: PowMr Sent: Monday, September 14, 2026 2:18 AM To: Chris Bates Subject: Re: 回复: Refund Please contact the sales representative directly and take a screenshot of our conversation; he will handle your return and refund. Than Update: 9/30/2026 After many weeks of trying they have issued a full refund. PowMr did not fight with me through this proccess as much as just not responding for days or weeks if at all. The ONLY reason they did comunicate was I would post a bad review and evven then it usually took several days. PowMr, I think you may have a decent product but the one I got was defective and my experiance after that is so bad I will not buy from you again. You should take time to look at our systems of reports that failed to reply to 3 website request and then took 2 support emails with no final resolution. You have a great website problem reporting form but if nobody replies its worthless. Several bad interections like this will undo 1000s of good transactions so you need to fix these issues.

Reply from PowMr2026-09-23

Hi Chris, we are deeply sorry for the inconvenience. We will have someone follow up with you shortly. Please watch your inbox.

The 10 kW solar inverter was delivered…

The 10 kW PowMR Relab 10kW low-fequency solar inverter was delivered slightly dented and lightly scratched, it never reached the stated MPPT performance, MPPT charge controllers degraded and overheated slightly, then the whole inverter output died completely within 15 months of light usage! Completely unacceptable from beginning to short end. I tried contacting them every day for a week on Lazada/AliExpress but they just said that they were busy so they never provided repair information. I bought two standalone charge controllers from powmr and they also blew up and died within 6-months. Terrible unreliable and unrepairable so unacceptable! I was forced by trustpilot to provide all my personal data or my review would be removed then powMr went to lazada.com and removed all my communications history - unbelievable hiding all records ! Why do they not just sell reliable goods or offer support when they fail ?

Reply from PowMr2026-09-12

Hi, We apologize for the inconvenience. We have contacted you through the backend to obtain your order information. Please provide your order number and store link so we can investigate and process your request.

I need instructions on making my 5k…

I need instructions on making my RELAB 5KU system communicate with this powmr wifi module. It shows connected but shows no information. Is there a field in the panel programming to tell it to communicate with this device? Editing this is the only method I can find to respond to the response from POWMR

Reply from PowMr2026-09-08

Hi, could you please share your email address with us? Our technical team will contact you and provide further assistance.

6.5k allinone Inverter brick, no customer support

Bought the 6.5k allinone Inverter, solar controller, and grid tie. The unit never worked properly, ok that happens. Submit 3 help request over 10day to the website contact us. Its a very good website that requires product photos, order proof, and even has vedio option which I submitted all of them. Then I replied to the contact us email that comes when you submit to the website adn got a reply in 24hrs. Complained about no contact and asked for a refund or replacement. They have not replied back in 7 days and 2 more emails. I know they are a real company but I would say they act more like a scam in my dealings. Update: They replied quick to this review but then days between email. Gave me instructions on a piece to unplug and then reconnect that did not fix the issue. I was told to contact my sales agent with the email to start the refund. Its a website buy so no agent and still waiting for info the refund is even started. Still not happy or resolved 6 weeks later.

Reply from PowMr2026-08-29

Hi Upon investigation, we confirmed that your previous form submission was unfortunately missed on our end. We sincerely apologize for this oversight. We have rearranged for a team member to contact you directly and will follow up with you shortly. Thank you for your patience and understanding.

Defective inverter received

I got the inverter I requested, but it came defective (internal components out of place), most likely because the transportation process.I contacted the support team, filled the form through the website with evidence , then they contacted me and provide solution to the issue. I’m very satisfied with the product and customer attention.

Reply from PowMr2026-07-18

Hi, We apologize for the inconvenience. We have contacted you through the backend to obtain your order information. Please provide your order number and store link so we can investigate and process your request.

It remarkable system to have

I received my PowMr MPPT 60A Solar Charge Controller. It supports my solar system, which has 6 panels attached to the controller. Battery life is good, and the Wi-Fi connection is good as well. Instruction is really good in quality and offers more value for your money. The Compatibility is excellent, it boosts 12 panels for your solar system. It is vey functionality. I love this system, no more light bill.

Reply from PowMr2026-07-18

Hi, We apologize for the inconvenience. We have contacted you through the backend to obtain your order information. Please provide your order number and store link so we can investigate and process your request.

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