Premium Mortgage

I was not an easy client

I was not an easy client. Thay were great with me

The best service

This was our first home purchase and Premium Mortgage helped us every step of the way! They made sure we had documentation, payments and information as soon as possible to make everything go smoothly. I had many questions along the way and our representative always made herself available to answer. Excellent service, I would recommend Premium to anyone buying a home in WNY.

great service-Cheryl is a joy to work…

great service-Cheryl is a joy to work with-clients love her and premium is spot on for everything from application-actually pre-qual to close

Both Chris and Michelle at Premium were…

Both Chris and Michelle at Premium were tremendous. From their industry and documentation knowledge to their prompt responses to my constant questions, I couldn't have had a better experience. I highly recommend Chris, Michelle and Premium Mortgage. Thank you both!

Great service

Great service! Got the job done in a timely manner. i would recommend Premium Mortgage to a client.

Lori McAleesUnited States · 2 reviews · Verified · Posted 2018-04-16

I truly appreciate how well Jeanie…

I truly appreciate how well Jeanie Nasello and Courtney Mattice take care of my buyer's throughout the mortgage process too make their home buying experience as stress-free and happy as possible! A huge thank you from your biggest fan- Lori McAlees @ McAlees Realty

Tom O'HaraUnited States · 1 review · Verified · Posted 2018-04-16

The Art of Professionalism and Timing

The professionalism and knowledge that has given to my clients is something you don't see everyday. Matt Secor and his team show that the process of buying a home can be a smooth process. In addition, Matt's availability when clients need him is second to none. To me it is very simply as an agent when I have a buyer that is ready to start the process of Purchasing their new Home timing is everything. They need to talk to someone as soon as they make the decision to purchase to put them at ease about the financing and their Options with so many programs out there. Matt's Team has proven that numerous times.

Great experience!

Mehila

Mehila, was wonderful to work with! Very responsive and professional. Would always keep me updated. I look forward to working with her in the future.

More needs to be done

Always delayed on closing. Not conducting good checks on student loans- need better vetting of buyers.

Transaction was handled professionally

Transaction was handled professionally. Responses were quick and all dates were met as required.

I Love Premium Mortgage!!

I Love Premium Mortgage!!! Local Experts Great and Fast service!!

I have been working with Donna Maxwell…

I have been working with Donna Maxwell for several years now and don't have one complaint . She is responsive and diligent in her job . I hope to work with Donna in the future as much as possible

I work with many mortgage companies but…

I work with many mortgage companies but Premium Mortgage outshines them all! Every deal I have ever had has had a successful closing. All transactions are drama-free. You have built an excellent team! Jackie Ruotsi is a rockstar!

Karen Haberer is the loan officer that…

Karen Haberer is the loan officer that I refer buyers to and there is a reason for that. Karen gets it done! I can always count on Karen.

The entire team was great to work with

The entire team was great to work with! I was contacted within a day after applying and from that point forward I was continually updated throughout the entire process. We had an extremely aggressive closing date, and hit the target with the help of Premium. I highly recommend Premium and would happily use them in the future!

They are the best we had some ups and…

They are the best we had some ups and downs with trying to get our house but they were amazing to work with supportive and everything I would recommend them all day long they have an amazing team thanks again for our beautiful home

Premium Mortgage Experience Very Positive

When proceeding through the mortgage approval process, I was guided very step of the way from Donna Maxwell, Kim Bell, and the entire team. I was informed of what I needed to do and how to do it. Everyone was helpful and friendly. The application process became stress-free for me due to the support from Premium.

Tina McAuliffeUnited States · 1 review · Posted 2018-04-11

Poor customer service

I was surprised with my final mortgage numbers at closing due to the fact that I was told I did not have to roll my homeowners insurance into the mortgage cost. I was told it could be left out, but ultimately it could not. I provided information requested by Premium Mortgage as quickly as possible, but when I had questions, I was not responded to in a timely manner. I was left guessing at the answers to my questions. I don't feel Premium Mortgage was interested in exemplary customer service, only getting the necessary paperwork to push the mortgage approval through. I would have liked to discuss, in greater detail, my options for putting 20% down and what the advantages of that would have been vs. the 15% down that I decided on.

Jolene made everything go so smoothly!

Jolene made everything go so smoothly!! Just all in all a great group to work with!!! Highly recommend.