A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more. Like us on Facebook Join our Facebook User Groups: Primera Label Printers User GroupEddie, The Edible Ink Printer, User GroupFollow us on Twitter: @PrimeraTechInstagram: @primeralabelprinters@eddie_edibleinkprinter See our products in action: YouTube
Written by the business, not verified by us.Primera Technology (primera.com) has a 4.8 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the quick support team for resolving technical questions and issues smoothly and efficiently over the phone. Many consumers also love the top-quality printers, noting that ordering new supplies is always simple and delivery arrives very fast. Some reviewers were not happy with product reliability, mentioning that certain machines broke down unexpectedly or required multiple frustrating repairs. A few people also reported dealing with poor customer service interactions or unhelpful responses when trying to resolve serious problems.
Auto-generated from all reviews of this business. For reference only.Tech support was very helpful in finding what I needed.
Hi Mark, Thank you for the great review. I’m glad our tech support team was able to help you find exactly what you needed. We appreciate your business and are always here if you need us again. Best regards, The Primera Team
Hi María, Thank you for the 5-star review. We’re glad to hear our team was attentive and efficient in helping you. We truly appreciate your business and your kind feedback. Best regards, The Primera Team
I have been doin business with Primera for many years and the same employees are still on staff. Kelli has always been helpful and incredibly resourceful, knowledgable and most of all, kind !! Speaks volumes with loyalty and same helpful happy people.. My experiences have been consistent and the best part is service after the sale is terrific !.. NET: Remarkable experience and BEST OF CLASS. thank you
Hi Don, What a thoughtful review. Thank you! The fact that you’ve been doing business with us for many years and still see the same familiar faces truly means a lot. Longevity and loyalty on both sides speak volumes, and we’re proud of the team we’ve built. I’ll be sure to share your kind words with Kelli. She genuinely cares about our customers, and it shows every day in the way she works. Hearing that your experience has been consistently positive, especially after the sale, is exactly what we strive for. “Best of class” is high praise, and we don’t take that lightly. Thank you for your continued trust in Primera. Warm regards, Mark D. Strobel Vice President, Sales & Marketing
Primera's customer service is top notch. My orders ship quickly, often same day as placed, and if there is an issue, they reach out immediately so an order is only delayed by one day. Important when you need items to keep your business operating.
Hi Michael, Thank you for the thoughtful review and for recognizing the way our team handles both shipping speed and communication. We know how important it is to keep your operation running, and we work hard to ship quickly and address any issues proactively so delays are minimized. We appreciate your business and your trust in Primera. Best regards, The Primera Team
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