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Primera Technology

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204 reviews

4.8204 reviews
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About Primera Technology

Data updated
Website
primera.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
204 reviews
Replies to negative
100% (7/7)
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About this business

A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more. Like us on Facebook Join our Facebook User Groups: Primera Label Printers User GroupEddie, The Edible Ink Printer, User GroupFollow us on Twitter: @PrimeraTechInstagram: @primeralabelprinters@eddie_edibleinkprinter See our products in action: YouTube

Written by the business, not verified by us.

Is Primera Technology legit?

Primera Technology (primera.com) has a 4.8 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-03.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the quick support team for resolving technical questions and issues smoothly and efficiently over the phone. Many consumers also love the top-quality printers, noting that ordering new supplies is always simple and delivery arrives very fast. Some reviewers were not happy with product reliability, mentioning that certain machines broke down unexpectedly or required multiple frustrating repairs. A few people also reported dealing with poor customer service interactions or unhelpful responses when trying to resolve serious problems.

Auto-generated from all reviews of this business. For reference only.

What people say

Worth it

I love love, love our new printer. It allows us so much diversity and creativity. It’s going to make a huge difference in our product.

Reply from Primera Technology2026-04-15

Dear Paris, We love hearing this—thank you for sharing your excitement! It’s fantastic to know your new printer is opening up more creativity and flexibility for your products. That’s exactly what we hope to deliver, and we’re thrilled it’s making such a positive impact for you. We appreciate your support and can’t wait to see what you create! Best regards, The Primera Team

Great preview of Primera's Customer Service!

I spoke to a very nice lady, Katie {?}, asking a LOT of questions about Eddie. She very patiently answered all and was so personable about it! This gave me a view of Primera's customer service so I ordered my Eddie that day! Looking forward to learning everything I can about this wonderful machine!

Reply from Primera Technology2026-04-11

Dear Barb, Thank you for your wonderful five star review! We’re so glad to hear that Katie was able to answer all your questions and provide such a positive experience. We’ll be sure to pass along your kind words to her—she’ll really appreciate it. Welcome to the Primera family, and congratulations on your new Eddie! We’re excited for you and are here to help as you learn everything it can do. Best regards, The Primera Team

Awesome company!

Primera always give the best customer support ever! Highly recommend!

Reply from Primera Technology2026-04-12

Dear Mati, Thank you so much for your incredibly sweet comments—we truly appreciate them! It means a lot to hear that you’ve had such a positive experience with our customer support. Your recommendation really means the world to our team. Best regards, The Primera Team

That's to be since when I get printer & order labels

Was able to the printer and cartridge that I needed to complete the projects that coming up shortly, with help from two different agent, that gave me the same information.

Reply from Primera Technology2026-04-10

Dear Wayne, Thank you for your review! We’re glad to hear that our team was able to help you find the right printer and cartridges for your upcoming projects. It’s especially great to know you received consistent information from multiple team members—that’s exactly the experience we aim to provide. We appreciate your feedback and wish you the best with your projects! Best regards, The Primera Team

I had to place the order manually which…

I had to place the order manually which was handled quickly and efficiently. Much appreciated. Delivery is always very fast.

Reply from Primera Technology2026-04-10

Dear Ed, Thank you for your kind review. We’re glad to hear that your manual order was handled quickly and efficiently, and that delivery continues to meet your expectations. We truly appreciate your continued support. Best regards, The Primera Team

Great experience trouble shooting

Great experience trouble shooting. I ultimately had to send my printer in for service, but the process was extremely fast and professional.

Reply from Primera Technology2026-04-09

Dear Keisha, Thank you for your kind review. We’re glad to hear that your troubleshooting experience was positive and that the service process was fast and professional. While sending a printer in isn’t always ideal, we’re happy we could make the process as smooth as possible for you. We appreciate your feedback and your support! Best regards, The Primera Team

The customer service was great

The customer service was great. I was very happy to speak to a representative with the company who actually answers the phone. I was helped via phone conversation and emails. I am very satisfied with my purchase.

Reply from Primera Technology2026-04-08

Dear Victoria, Thank you for your wonderful review! We’re so glad to hear that you had a great experience with our customer service team. Being available and responsive—both by phone and email—is very important to us, and we’re happy we could assist you throughout your purchase. We truly appreciate your feedback and are glad you’re satisfied with your purchase. :-) Best regards, The Primera Team

LOGISTICAL TEAMWORK!!!

Your team took ownership of my logistical issue, jumped into action, and solved my mistake. Great teamwork! Appreciate your partnership greatly. -dm

Reply from Primera Technology2026-04-08

Thank you for your fantastic 5-star review. We’re glad to hear our team was able to step in, take ownership, and quickly resolve the situation. Teamwork and partnership are exactly what we strive for, and your feedback means a lot to us. We truly appreciate your business and continued support. Best regards, The Primera Team Best regards, The Primera Team

People answer the phone

People answer the phone. Solve issues quickly and are very helpful.

Reply from Primera Technology2026-04-07

Dear Colleen, Thank you so much for your kind words and for taking the time to leave us a 5-star review! We’re glad to hear that our team was able to assist you quickly and provide helpful service. It's exactly what we strive for! We truly appreciate your support and look forward to assisting you again soon. Best regards, The Primera Team

Helpful!

Everybody I talked to was very helpful and answered all my questions.

Reply from Primera Technology2026-04-07

Dear Max, Thank you for your review! We’re glad to hear that our team was helpful and able to answer all your questions. Providing clear and supportive service is always our goal, and we appreciate your feedback. Best regards, The Primera Team

Our initial contact was well handled by…

Our initial contact was well handled by the contact person. We moved immediately to buy.

Reply from Primera Technology2026-04-07

Dear Russell, Thank you for your review! We’re glad to hear your initial experience was handled smoothly and helped you move forward with your purchase. We appreciate your feedback and your support. Best regards, The Primera Team

Primera is Excellent!…

The team at Primera provides excellent service! I have been a satisfied customer for many years now and will continue to be a customer.

Reply from Primera Technology2026-04-06

Dear Karl, Thank you so much for your kind words and for being a loyal customer over the years—we truly appreciate your continued support. It’s great to hear that our team has been able to provide you with excellent service. We’re committed to delivering the best possible experience, and feedback like yours means a lot to all of us. We look forward to continuing to support you for many years to come! Best regards, The Primera Team

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