Very good tech support
Had a wee problem with shipping, but was sorted in short order.
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more. Like us on Facebook Join our Facebook User Groups: Primera Label Printers User GroupEddie, The Edible Ink Printer, User GroupFollow us on Twitter: @PrimeraTechInstagram: @primeralabelprinters@eddie_edibleinkprinter See our products in action: YouTube
Written by the business, not verified by us.Primera Technology (primera.com) has a 4.8 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the quick support team for resolving technical questions and issues smoothly and efficiently over the phone. Many consumers also love the top-quality printers, noting that ordering new supplies is always simple and delivery arrives very fast. Some reviewers were not happy with product reliability, mentioning that certain machines broke down unexpectedly or required multiple frustrating repairs. A few people also reported dealing with poor customer service interactions or unhelpful responses when trying to resolve serious problems.
Auto-generated from all reviews of this business. For reference only.Had a wee problem with shipping, but was sorted in short order.
Ordering online was clear and easy. Products were logically organized and easy to find.
My ink was coming out discolored on my Primera Printer. I got on with the chat with Sadike in Customer Service and they provided me with a troubleshooting video to start. That didn't fix the issue so they were able to send a replacement ink cartridge out to me overnight. The only downside I experienced was it took a while to get confirmation on the replacement, otherwise 5/5. Thank you!
My last ink cartridge didn't work right. Customer service walked us through lots of tips for getting it to work but didn't want to just replace it. I had to order another cartridge for a large order coming up because I can't get the one I have to work. Hoping my new one works when it gets here but disappointed in the wasted money on the last one.
Hi Karen, We are truly sorry to hear about the trouble you've experienced with your recent ink cartridge and the frustration of not being able to resolve the issue with our customer service team. Someone with support will reach out again to assist. We understand how disappointing it is to have a product not work as expected, especially when you have an important order coming up. We appreciate you sharing your feedback, as it helps us identify areas for improvement in both our product quality and customer support processes. We are hopeful that your new cartridge will meet your needs, and we value your continued business. Kind regards, Primera
The best company for my business. Always 100% awesome!
We are so happy to hear that we consistently provide an awesome experience for your business! Thank you for your wonderful feedback.
The tech was professional, listened to my issue, resolved it quickly. I am extremely satisfied with Primera's service.
Hi Donna, We are so pleased to hear that our technician was professional and resolved your issue quickly. We always strive to provide excellent service, and your feedback truly brightens our day. Thank you for sharing your positive experience with us! Sincerely, The Primera Team
So easy to order anything from Primera for my Eddie! I ordered a new ink cartridge and a filter maintenance kit (yes Eddie has to be cleaned sometimes!!)
We're so happy to hear that ordering supplies for Eddie was easy for you! We're glad we could help keep Eddie in top shape! Regards, Primera
Thanks for the five-star review. We appreciate it. Kind regards, Primera
Already respond, this is second email with same
Ok, thanks for your reply and review. We appreciate it.
Easy and fast response. Also saved money by finding out I can repair it myself
We're so glad we could provide a fast response and help you discover a cost-effective solution for your repair! We appreciate your kind words.
Best Company EVER. They are very responsive and get me up and running smoothly. Love Primara.
Dear mmimi, Thank you so much for the fantastic 5-star review! We’re thrilled to hear that our team has been responsive and able to get you up and running smoothly. Your kind words and enthusiasm for Primera mean a great deal to all of us. Best regards, The Primera Team
Dear Troy, Thank you for your 5-star review! We’re glad to hear that ordering was easy and straightforward. We appreciate your business and look forward to serving you again. Best regards, The Primera Team
Fast, easy to order.
Dear Andrea, We are so pleased to hear that we made your ordering experience quick and easy, and appreciate your kind words! Best regards, The Primera Team
I received the correct information on my ink cartridge and it worked.
Dear Lisa, Thank you for your 5-star review! We’re glad our team was able to provide the correct information and help you find the right ink cartridge. We appreciate your business and are pleased everything worked as expected. Best regards, The Primera Team
Great customer service, quick order fulfilment and free shipping!
Dear Juan Jose, Thank you for your 5-star review! We’re glad to hear you had a great experience with our customer service, quick order fulfillment, and free shipping. We truly appreciate your business and your kind feedback. Best regards, The Primera Team
Primera Technology is absolutely the best, especially the technicians. You can always count on their absolutely great customer service for the fantastic help you get
Dear Chris, Thank you so much for the wonderful 5-star review! We’re especially pleased to hear that our technical support team has been there when you needed them. Providing knowledgeable, dependable customer service is something we take great pride in, and your kind words mean a lot to our entire team. We truly appreciate your business and your recommendation of Primera Technology. Best regards, The Primera Team
Ordering from Primera is super simple. Quick, easy and efficient!
Dear CH, Thank you for the 5-star review! We’re glad to hear that ordering from Primera was simple, quick, and efficient. We appreciate your business and look forward to serving you again. Best regards, The Primera Team
Dear Nana's Sweet Treats, Thank you for the 5-star review! We’re delighted to hear that you’ve had a great experience with Primera’s customer service. We truly appreciate your business and your kind words. Best regards, The Primera Team
Superb support through knowledgeable staff
Dear Reginald, Thank you for the wonderful 5-star review! We’re delighted to hear that our knowledgeable team provided you with superb support. We truly appreciate your feedback and your trust in Primera. Best regards, The Primera Team
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