A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more. Like us on Facebook Join our Facebook User Groups: Primera Label Printers User GroupEddie, The Edible Ink Printer, User GroupFollow us on Twitter: @PrimeraTechInstagram: @primeralabelprinters@eddie_edibleinkprinter See our products in action: YouTube
Written by the business, not verified by us.Primera Technology (primera.com) has a 4.8 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the quick support team for resolving technical questions and issues smoothly and efficiently over the phone. Many consumers also love the top-quality printers, noting that ordering new supplies is always simple and delivery arrives very fast. Some reviewers were not happy with product reliability, mentioning that certain machines broke down unexpectedly or required multiple frustrating repairs. A few people also reported dealing with poor customer service interactions or unhelpful responses when trying to resolve serious problems.
Auto-generated from all reviews of this business. For reference only.Dear Ann, Thank you for your 5-star review! We're glad we could assist you and that your issue has been resolved. We appreciate your business and are always here if you need us. Best regards, The Primera Team
I have used my LX2000 Primera printer for ALL of our products/packages for 5 years now and I absolutely LOVE it and this company. It's easy to order label inventory and printer ink and it comes quickly. Honestly, I haven't done the proper maintenance on it that I should have but it still runs like the day I bought it. When I'm finally ready for an upgrade, Primera has some amazing incentives and also financing (which hopefully I won't need:)). Toni Fox, Hot Springs Hemp Co
Dear Toni, Thank you so much for your incredible 5-star review! It's wonderful to hear that your LX2000 has been serving your business so reliably for the past five years. We truly appreciate your loyalty. When you're ready to upgrade, we'll be here to help make the transition as easy as possible. Best regards, The Primera Team
The website makes it easy to find what I need.
Dear Amy, Thank you for your 5-star review! We're glad to hear you found our website easy to navigate and that it helped you quickly find what you needed. We appreciate your business and look forward to serving you again. Best regards, The Primera Team
Dear Joan, Thank you for your 5-star review! We're glad your order arrived on time. We know dependable, prompt delivery is important, and we're pleased we could meet your expectations. We appreciate your business and look forward to serving you again. Best regards, The Primera Team
Dear Polly, Thank you for your 5-star review! We're happy to hear you've consistently experienced fast delivery. We appreciate your business and look forward to serving you again. Best regards, The Primera Team
Very happy with repair service. Got an almost new printer back.
Dear Roman, Thank you for your 5-star review! We're delighted to hear you were so pleased with our repair service and that your printer came back looking almost like new. Our service team takes great pride in returning equipment in excellent condition. Best regards, The Primera Team
Dear John, Thank you for your 5-star review! We're glad to hear you received great service. We appreciate your business and look forward to serving you again. Best regards, The Primera Team
Dear Cindy, Thank you for your wonderful 5-star review! We're honored by your kind words and delighted to hear you feel we offer the best service and products. Comments like yours mean a great deal to our entire team. Best regards, The Primera Team
Easy to search for the specific items I need. Orders are received in a short few days.
Dear Lois, Thank you for your wonderful 5-star review! We're delighted to hear that you found it easy to locate the items you needed on our website and that your orders arrived quickly. Best regards, The Primera Team
website very user friendly. Shipping turn around is awesome, shipped same day.
Dear Barb, Thank you for your 5-star review! We're happy to hear you found our website easy to use and that your order shipped so quickly. We work hard to get orders out the door as fast as possible, so it's great to know you noticed. Best regards, The Primera Team
I absolutely love my Eddie Edible Ink Printer! The print quality is fantastic, and it has been a wonderful addition to my cookie business. What impressed me even more was Primera's customer service. I contacted them by email with a question, and I received a response so quickly it felt like they were sitting right beside me. Their support was knowledgeable, friendly, and genuinely eager to help. It's refreshing to find a company that stands behind its products and values its customers. If you're considering an edible ink printer, I highly recommend the Eddie and Primera. A great product backed by exceptional customer service is hard to beat!
Dear MsDonnaDarling, Thank you so much for your wonderful 5-star review! We're thrilled to hear that Eddie has been such a great addition to your cookie business and that you've been pleased with both the print quality and our customer support. Your kind words mean a great deal to our entire team. We work hard to build great products and provide the level of support our customers deserve, so it's incredibly rewarding to know we've met your expectations. Thank you for your recommendation and for choosing Primera. We wish you continued success with your cookie business! Best regards, The Primera Team
Fantastic! Always a prompt shipment with quality product!! A+++
Dear Ryan, Thank you for your fantastic 5-star review! We're glad to hear you've consistently received prompt shipments and quality products. We truly appreciate your continued business and your strong recommendation! Best regards, The Primera Team
As always, Primera products are fantastic!
Dear Cerisse, Thank you for your wonderful 5-star review! We're thrilled to hear you're continuing to enjoy Primera products. Your loyalty and kind words mean a great deal to us. Best regards, The Primera Team
Dear Darrell, Thank you for your 5-star review! We're delighted to hear you had a wonderful experience. We appreciate your business and look forward to serving you again. Best regards, The Primera Team
Tech was brilliant ! Nice!
Dear Jerry, Thank you for your 5-star review! We're delighted to hear our technician was able to provide such excellent support. We'll be sure to share your kind words with the support team. Best regards, Primera Technology, Inc.
Primera product has been a a wonderful addition to our equipment list. The LX4000 has been reliable printer that produces quality labels for use in our awards business. The few times we have needed assistance with our machine, the tech support has been courteous, knowledgeable and extremely responsive.
Dear Ken, Thank you for your wonderful 5-star review! We're delighted to hear the LX4000 has become such a valuable part of your awards business. It's also great to know our technical support team has been courteous, knowledgeable, and responsive whenever you've needed assistance. We truly appreciate your business and your trust in Primera. Best regards, The Primera Team
Dear Joanne, Thank you for your 5-star review! We're so glad we were able to solve your issue. It's always a pleasure to help, and we truly appreciate your continued trust in Primera. Best regards, The Primera Team
Dear Marietta, Thank you for your 5-star review! We're delighted to hear you received all-around good service. We truly appreciate your business and look forward to serving you again. Best regards, The Primera Team
Really helpful! Thank you David for your help!!
Dear Giuliana, Thank you for your 5-star review! We're so glad David was able to help. We'll be sure to pass along your kind words to him, as they mean a lot to all of us. Best regards, The Primera Team
They were big help.
Dear Michael, Thank you for your 5-star review! We're happy to hear our team was able to help. We appreciate your business and are always here if you need us. Best regards, The Primera Team
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