A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more. Like us on Facebook Join our Facebook User Groups: Primera Label Printers User GroupEddie, The Edible Ink Printer, User GroupFollow us on Twitter: @PrimeraTechInstagram: @primeralabelprinters@eddie_edibleinkprinter See our products in action: YouTube
Written by the business, not verified by us.Primera Technology (primera.com) has a 4.8 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the quick support team for resolving technical questions and issues smoothly and efficiently over the phone. Many consumers also love the top-quality printers, noting that ordering new supplies is always simple and delivery arrives very fast. Some reviewers were not happy with product reliability, mentioning that certain machines broke down unexpectedly or required multiple frustrating repairs. A few people also reported dealing with poor customer service interactions or unhelpful responses when trying to resolve serious problems.
Auto-generated from all reviews of this business. For reference only.Dear Facepunch Foods, Thank you for the 5-star review! We’re so glad to hear you consistently have a great experience with Primera. We truly appreciate your continued support! Best regards, The Primera Team
We have an older printer model, and I really appreciate that they continue to sell the ink cartridges for it and they aren't ridiculously priced.
Dear Old World Meat, Thank you for the 5-star review! We’re glad we can continue supporting your older printer with readily available, reasonably priced ink cartridges. We appreciate your business and are happy to help keep your printer running strong. Best regards, The Primera Team
Dear Nancy, Thank you for your 5-star review! We're glad to hear your order shipped quickly. We appreciate your business and look forward to serving you again. Best regards, The Primera Team
Always good quality products. Eddie has changed my baking business.
Dear Tammi, Thank you for your wonderful 5-star review! We're thrilled to hear that Eddie has made such a difference in your baking business. We truly appreciate your continued confidence in Primera products. Best regards,
A+ for putting up with me. I'm not tech savvy.
Dear Jeffry, Thank you for the 5-star review! With Primera, there's no tech expertise required. That's what our support team is here for! We're always happy to help and truly appreciate your business. Best regards, The Primera Team
Kelli was terrific. She put a very satisfactory quote together in minutes and guided me thru the minefield that is Primera's website. (Note to Primera: the ordering system has some holes. I was unable to pay for the order online until Kelli did some magic. This is on top of an order I tried to place for some ink a while back. I could never get it to work and abandoned the shopping cart. But I did get lots of emails telling me that I had done so.)
Dear Nick, Thank you for your 5-star review and the candid feedback! We're glad Kelli was able to quickly get everything sorted out for you. We also appreciate your comments about our ordering system and will share them with our team. There seems to be some room for improvement! Best regards, The Primera Team
Dear Cindy, Thank you for your 5-star review! We're glad to hear your order arrived quickly. We appreciate your business and look forward to serving you again. Best regards, The Primera Team
As a repeat buyer, I appreciate the ease of the purchasing experience.
Dear Dave, Thank you for your 5-star review! We're glad to hear that you continue to find the purchasing process easy and convenient. We truly appreciate your continued business and loyalty to Primera. Best regards, The Primera Team
Your customer service is the best very helpful. Working with Eddie has been a great experience. Thank you for such a great technology!
Dear Janie, Thank you for your wonderful 5-star review! We're thrilled to hear you've had such a great experience with Eddie and that our customer service team has been so helpful. Your kind words mean a great deal to all of us. Best regards, The Primera Team
Order was delivered successfully
Dear Lori, Thank you for your 5-star review! We're glad to hear your order was delivered successfully. We appreciate your business and look forward to serving you again. Best regards, The Primera Team
Quick response to user question when loading application.
Dear James, Thank you for your 5-star review! We're glad our team was able to respond quickly and help you while setting up your application. We appreciate your business and are always here if you need assistance. Best regards, The Primera Team
Great response and feedback. Kelly was excellent
Dear Dietmar, Thank you for your 5-star review! We're delighted to hear you received great support and feedback. I'll be sure to share your kind words with Kelly—she'll really appreciate them. Best regards, The Primera Team
Anytime that I have had to call support for an issue that I was having the staff was very nice and always fixed the issue while I was on the phone. Never had any issues ordering supplies either.
Dear Cyndi, Thank you for your wonderful 5-star review! We're so glad to hear our support team has consistently been able to resolve your issues during your calls and that ordering supplies has always been easy. We truly appreciate your continued business and your confidence in Primera. Best regards, The Primera Team
My discontinued LX900 printhead needed replacing and even though it too a couple of days to figure out that was the problem, I'm grateful that my issue was resolved.
ear Customer, Thank you for your 5-star review! We're glad we were able to identify the issue and get your LX900 back up and running with a new printhead. After all of these years since the LX900 was manufactured, we appreciate your continued trust in Primera! Best regards, The Primera Team
Arrived quickly! Suggestion,I wish there was an option to buy multiple for a discounted rate.
Dear Amy, Thank you for your 5-star review! We're glad your order arrived quickly. We also appreciate your suggestion about quantity discounts and will share it with our team for consideration. Best regards, The Primera Team
I think they are doing a fine job ! My order was complete Fast .
Dear Kim, Thank you for your 5-star review! We're delighted to hear your order arrived quickly and completely. We truly appreciate your kind words and your business. Best regards, The Primera Team
Absolutely terrible experience with the PL400. The first one would not pull the bags through all the way and then eventually just quit after the 70th bag. They sent me a replacement and then this one was even worse. Not only does it get stuck every 3 to 10 bags, but after about 150 bags this time, the stickers stopped being able to get pulled the right way. This has been the worst experience I've ever had with technology. And for a company that makes $5 million a year annually, this is just pathetic manufacturing practices.
Dear Just Paw Naturals, We're very sorry to hear about your experience. Having two PL400 units exhibit similar feeding problems is highly unusual, and we'd like to determine exactly what's happening. The PL400 is used successfully by thousands of customers around the world on a wide variety of products. However, because it is designed to work with many different types of pouches, envelopes, and other flat items, there are literally tens of thousands of possible material, size, thickness, finish, and construction combinations. While we strive for broad compatibility, no applicator manufacturer can guarantee that every possible item will feed perfectly. Rather than speculate, we'd like our factory Level 3 Support team to investigate your specific application. If your pouches are among the small number that are not compatible with the PL400, we'll tell you exactly what we find and, if appropriate, we'll be happy to provide a full refund. We'll be completely transparent throughout the process. Please contact us on Monday at 1-800-797-2772 (USA & Canada) or +1-763-475-6676 (worldwide). We'll also make every effort to reach out to you directly. Our goal is to get this resolved to your complete satisfaction—even if that ultimately means recommending a different solution that's better suited to your pouches. We genuinely want to understand what happened and appreciate the opportunity to investigate it. Best regards, The Primera Team
Dear John, Thank you for your 5-star review! We're glad to hear your order arrived quickly. We work hard to ship orders as fast as possible, and it's great to know you noticed. Best regards, The Primera Team
Dear Joseph, We’re sorry to hear that you didn’t receive everything you needed. We take a two-star review very seriously and would appreciate the opportunity to address your concerns. Please contact our Customer Service team at 1-800-797-2772 (USA and Canada) and reference Ticket Number 245237. We’ll review your order and work with you to resolve the issue as quickly as possible. Once the matter has been resolved, we hope you’ll consider updating or removing your review, as it does not reflect the level of service and support we strive to provide to every Primera customer. Best regards, The Primera Team
Dear George, Thank you for your 5-star review! We're delighted to hear you received friendly and quick service. We appreciate your business and look forward to helping you again. Best regards, The Primera Team
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