A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more. Like us on Facebook Join our Facebook User Groups: Primera Label Printers User GroupEddie, The Edible Ink Printer, User GroupFollow us on Twitter: @PrimeraTechInstagram: @primeralabelprinters@eddie_edibleinkprinter See our products in action: YouTube
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Is Primera Technology legit?
Primera Technology (primera.com) has a 4.8 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the quick support team for resolving technical questions and issues smoothly and efficiently over the phone. Many consumers also love the top-quality printers, noting that ordering new supplies is always simple and delivery arrives very fast.
Some reviewers were not happy with product reliability, mentioning that certain machines broke down unexpectedly or required multiple frustrating repairs. A few people also reported dealing with poor customer service interactions or unhelpful responses when trying to resolve serious problems.
Auto-generated from all reviews of this business. For reference only.
The product is always right for me and I’ve never had any problems with the products from this company
It was easy for me to go online put in what I want and pay and the delivery was on time. Never had any issues with none of the products I’ve gotten from this company.
Reply from Primera Technology2026-06-30
Dear Kendra,
Thank you for your wonderful 5-star review!
We're delighted to hear that ordering online was easy, your delivery arrived on time, and—best of all—that you've never had any issues with the products you've purchased from us. That's exactly the kind of experience we work hard to provide every day.
We truly appreciate your continued trust in Primera and thank you for taking the time to share your experience. We look forward to serving you again for many years to come!
Best regards,
The Primera Team
I've answered this survey three times so here it is again...I liked the response...they asked the right questions...I sent them pictures of the disc and the box and the label...they sent replacements right away. I have no complaints. For the fourth time I have no complaints...they took care of the problem in a timely manner...I have no complaints except having to keep taking the same survey over and over and over.
Reply from Primera Technology2026-06-29
Dear Dr. Caskey,
Thank you for your 5-star review—and for sticking with us through what sounds like Survey #4! We got a smile out of your comments.
We're glad our support team asked the right questions, that the photos helped us quickly identify the issue, and that we were able to get replacement discs on their way to you without delay. Resolving problems promptly is exactly what we strive to do.
We truly appreciate your patience, your sense of humor, and your taking the time to share your experience—more than once! Thank you for choosing Primera, and we hope your replacement discs perform perfectly.
Best regards,
The Primera Team
I LOVE Primera! Not only reliable but the support staff is amazing
Reply from Primera Technology2026-06-26
Dear Carrie,
Thank you so much for your wonderful review! We truly appreciate your kind words.
Hearing that you love your Primera product is incredibly rewarding, but we're especially pleased that our support team made such a positive impression. We work hard to build reliable products, and we believe great customer service is just as important. Our goal is to make sure every customer has the help they need, whenever they need it.
Thank you for being part of the Primera family. We sincerely appreciate your business and look forward to supporting you for many years to come!
Best regards,
The Primera Team
Dear NN,
Thank you for your 5-star review! We're delighted to hear that you had such a positive experience with our team. It's wonderful to know that the individual who assisted you provided great service—we'll be sure to share your kind feedback with them.
We truly appreciate your support and thank you for choosing Primera. We look forward to assisting you again in the future!
Best regards,
The Primera Team
Delivery service was fast, and reliable. Just like the ease of ordering
Reply from Primera Technology2026-06-23
Dear Meg,
Thank you for your wonderful 5-star review! We're delighted to hear that your delivery was fast and reliable, and that you found the ordering process easy and convenient. Providing a smooth and dependable experience from start to finish is exactly what we strive for, so it's great to know we met your expectations.
We truly appreciate your feedback and thank you for choosing Primera. We look forward to serving you again in the future!
Best regards,
The Primera Team
I wanted to take a moment to share my experience and thank this company for their truly outstanding customer service.
From the moment I purchased my printer, their team was always available, responsive, and willing to help with any questions I had. Every interaction was handled with professionalism, kindness, and genuine care.
One thing that initially worried me was that I live in France and was purchasing a printer from an American company. I was concerned that the distance, communication, or potential support issues could make things complicated. However, my concerns disappeared immediately. The entire experience was smooth, and despite being located overseas, I always felt supported and valued as a customer.
Unfortunately, due to unexpected personal circumstances, I was no longer able to keep the printer and had to return it. Even in this situation, they were incredibly understanding and accepted the return without any hassle. They listened to my concerns, provided all the invoices and documentation I needed, and continued to support me throughout the entire process.
It is very rare to find a company that remains so attentive and customer-focused, even after a return. Their commitment to customer satisfaction goes far beyond the sale itself, and that deserves recognition.
I also want to mention that the printer itself was fantastic. It is a real shame that I could not keep it, as I was extremely happy with the product.
Thank you for your support, your professionalism, and your dedication to your customers. I sincerely wish your company continued success. With the quality of your products and the exceptional customer service you provide, I have no doubt that your future is very bright.
Highly recommended!!🤍
Reply from Primera Technology2026-06-24
Dear Mina,
Thank you so much for taking the time to share such a thoughtful and detailed review. Your kind words truly mean a great deal to our entire team.
We're especially grateful to hear that, despite being located in France, you felt supported throughout your experience with us. Providing responsive, professional, and caring customer service to all of our customers—wherever they are in the world—is something we take great pride in, and we're delighted that this came through in your interactions with our team.
While we're sorry that unforeseen circumstances meant you could not keep your printer, we're glad we were able to make the return process as smooth and stress-free as possible. Supporting our customers doesn't end with a purchase, and we're honored that you recognized our commitment to helping throughout every stage of the process.
We're also thrilled to hear that you were happy with the printer itself. Thank you for your trust, your recommendation, and your incredibly encouraging words. Reviews like yours inspire us to continue delivering the highest level of service and support.
We wish you all the very best and sincerely appreciate your support.
Best regards,
The Primera Team
Quick shipment, correct products. The basics done right
Reply from Primera Technology2026-06-22
Dear Kenny,
Thank you for your 5-star review. We're glad to hear that your order arrived quickly and that you received exactly what you expected. We believe that getting the fundamentals right—accurate orders, fast shipping, and reliable service—is essential, so it's great to know that was your experience.
We appreciate your support and look forward to serving you again in the future.
Best regards,
The Primera Team
Always easy to do business with. I appreciate the quick service.
Reply from Primera Technology2026-06-22
Dear Paula,
Thank you for your 5-star review! We're so glad to hear that you find us easy to do business with and that you appreciate our quick service. Providing a smooth experience and prompt support for our customers is always our goal.
We truly appreciate your continued trust in Primera and thank you for taking the time to share your feedback.
Best regards,
The Primera Team
Very professional and helpful during the purchase process. Made me aware of needs that I had and solved problems before they presented themselves to me! Exceptional company to do business with!
Reply from Primera Technology2026-06-22
Dear Bailey,
Thank you for your 5-star review! We're thrilled to hear that our team was professional and helpful throughout your purchase process. Taking the time to understand our customers' needs and proactively addressing potential challenges is exactly the level of service we strive to provide.
It's especially rewarding to know that we were able to identify solutions before problems arose and help make your experience as smooth as possible. Your kind words mean a great deal to us.
Thank you for choosing Primera. We truly appreciate your business and look forward to serving you again in the future.
Best regards,
The Primera Team
Kevin was awesome! I messaged late at night not thinking I would get any assistance that late and he was there and got my printer working again within a few minutes. Best customer service period! Thank you!
Reply from Primera Technology2026-06-19
Dear Brandy,
Thank you for your wonderful 5-star review! We're thrilled to hear that Kevin was able to assist you so quickly, especially late at night when you weren't expecting support. Providing responsive, knowledgeable service is something we take great pride in, and we're glad he was able to get your printer up and running again within minutes.
Our support team is available 18 hours a day, Monday through Friday from 4:00 AM to 10:00 PM CDT, and on Saturdays from 11:00 AM to 8:00 PM CDT, so we're always happy to help whenever issues arise. We'll be sure to share your kind words with Kevin.
Thank you for recognizing his efforts and for choosing Primera!
Best regards,
The Primera Team
Dear LesLee,
Thank you for your 5-star review! We're delighted to hear that placing your online order was easy and straightforward. We work hard to make the ordering process as simple and convenient as possible, and it's great to know we met your expectations.
We appreciate your business and thank you for choosing Primera.
Best regards,
The Primera Team
Dear Charlie,
Thank you for your 5-star review! We're delighted to hear that you had a great experience with our customer service team. Providing friendly, responsive, and effective support is one of our top priorities, and it's wonderful to know we delivered for you.
We appreciate your feedback and thank you for choosing Primera.
Best regards,
The Primera Team
The tech support agent was able to determine that the printer needed to be replaced. A replacement printer was shipped quickly.
Reply from Primera Technology2026-06-19
Dear KS,
Thank you for your 5-star review! We're glad to hear that our technical support team was able to quickly diagnose the issue and determine the best solution. It's also great to know that your replacement printer was shipped promptly to minimize any disruption.
We appreciate you taking the time to share your experience and thank you for choosing Primera.
Best regards,
The Primera Team
Dear Gail,
Thank you for your 5-star review! We're happy to hear that reordering is always easy and that your orders arrive promptly. Providing a smooth ordering experience and reliable delivery is something we work hard to achieve.
We truly appreciate your continued support and thank you for taking the time to share your feedback.
Best regards,
The Primera Team
Dear Muriel,
Thank you for your 5-star review! We're delighted to hear that you found the ordering process easy. We work hard to make shopping with Primera as simple and convenient as possible, and it's great to know we met your expectations.
We appreciate your support and look forward to serving you again in the future.
Best regards,
The Primera Team
Dear Jessica,
Thank you for your 5-star review! We're delighted to hear that you had a great experience with our customer service team. Providing helpful, responsive support is a top priority for us, and it's wonderful to know we made a positive impression.
We appreciate your feedback and your support of Primera.
Best regards,
The Primera Team
I love the Eddie. This is a great printer for cookies. I am happy with how many resources there all the questions Ive had to get setup and use it.
Reply from Primera Technology2026-06-16
Dear Marisa,
Thank you for your 5-star review! We're thrilled to hear that you love your Eddie printer and that it's working great for printing on cookies. It's especially rewarding to know that our resources and support materials helped answer your questions and made the setup and learning process easier.
We appreciate your feedback and are excited to be part of your edible printing journey!
Best regards,
The Primera Team
Dear Stacy,
Thank you for your 5-star review! We're pleased to hear that your printer ink has always worked well for you. Consistent, reliable performance is what we strive to provide, and it's great to know we've met your expectations.
We appreciate your feedback and thank you for choosing Primera.
Best regards,
The Primera Team
Every time I have called in with any question or issue with my Eddie printer, the representative has always been able to solve my problem over the phone. It's so nice to have a company that has knowledgable and courteous reps to be able to help. Thank you!!
Reply from Primera Technology2026-06-15
Hi Christine,
We are so glad to hear that our representatives have consistently provided helpful and knowledgeable support for your Eddie printer. Your positive feedback is truly appreciated.
Sincerely,
The Primera Team
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