A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more. Like us on Facebook Join our Facebook User Groups: Primera Label Printers User GroupEddie, The Edible Ink Printer, User GroupFollow us on Twitter: @PrimeraTechInstagram: @primeralabelprinters@eddie_edibleinkprinter See our products in action: YouTube
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Is Primera Technology legit?
Primera Technology (primera.com) has a 4.8 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the quick support team for resolving technical questions and issues smoothly and efficiently over the phone. Many consumers also love the top-quality printers, noting that ordering new supplies is always simple and delivery arrives very fast.
Some reviewers were not happy with product reliability, mentioning that certain machines broke down unexpectedly or required multiple frustrating repairs. A few people also reported dealing with poor customer service interactions or unhelpful responses when trying to resolve serious problems.
Auto-generated from all reviews of this business. For reference only.
Always great and responsive support! Never really have any issues with products but one of my cartridges were faulty and they replaced it immediately. Rare for companies these days to follow through and care as much as primera does. Thank You!
Reply from Primera Technology2026-06-15
Dear Natasha,
Thank you for your wonderful 5-star review! We are so pleased to hear about your positive experience with our support team. We're glad we could quickly resolve the issue with your cartridge. We truly value your kind words about our commitment to customer care.
Kind regards,
The Primera Team
Highly Recommended and Consistently Excellent Service
We’ve been working with Primera for two years, and the experience has always been excellent. Their service is fast, reliable, and consistently professional. Whenever we’ve had a situation or needed support, they’ve helped us resolve it clearly and effectively. We’re very happy with the partnership and highly recommend them.
Reply from Primera Technology2026-06-15
Hi Edgar,
We are so pleased to hear about your excellent two-year partnership with us. It's wonderful to know our service has been consistently fast, reliable, and professional, and that we've effectively supported you. We truly appreciate your high recommendation.
Sincerely,
The Primera Team
Great help in locating and ordering needed supplies.
Great help in locating the supplies I needed and the order was placed with no difficulty.and ordering needed a
Reply from Primera Technology2026-06-15
Dear John,
We are so happy to hear that you found the supplies you needed and that your ordering experience was easy. Thank you for your kind words!
Sincerely,
The Primera Team
They Sent a reminder that I need to order.And I kept forgetting I appreciate that.
Reply from Primera Technology2026-06-15
Hi Marion,
We're so glad our reminders were helpful! We appreciate you sharing your positive experience with us. Thank you for your feedback!
Sincerely,
The Primera Team
I have an Eddie Printer. Primera's service is second to NONE! I can chat and have questions answered in real time. When I order supplies, they are delivered in days not weeks. I have only great things to say about this company and its products and people!
Reply from Primera Technology2026-06-11
Dear Rebecca,
We are so happy to hear about your positive experience with our service and products! It's wonderful to know that our team could provide real-time assistance and that your supply orders arrive promptly. We truly appreciate your kind words.
Sincerely,
The Primera Team
Dealing with them for almost 2 decades never ever a problem maybe one or two issues over the decades that were resolved in minutes! The best of the best
Reply from Primera Technology2026-06-03
Hi James,
We truly appreciate your long-standing loyalty and wonderful feedback! We are so glad to know we've consistently met your expectations for nearly two decades. Thank you for your kind words!
Sincerely,
The Primera Team
Dear Victoria,
We apologize for any lack of communication on our part. We'd like to know how we fell short. Please email [email protected] with details if you have the time.
Thank you,
Primera
I don't buy much but what I do buy comes from Primera ...don't go to Amazon or another second party for your labels , they won't work the same
Reply from Primera Technology2026-06-04
Dear Scott,
We're so happy to hear you chose us for your purchases! We truly appreciate your loyalty and positive feedback regarding our labels. Thank you!
Sincerely,
The Primera Team
I forget things! Each tech I’ve spoken with has been so helpful. Always patient, kind and knowledgeable while helping me with my tasks.
Reply from Primera Technology2026-06-02
Hi Julie,
We're happy to hear our team has been so helpful and supportive. We appreciate your kind words about their patience and knowledge. Thank you for your feedback!
Sincerely,
The Primera Team
Cancelled a new order for absolutely no reason and i reordered on the phone and the labels are not ordered bc of an email that i never got to approve the order. disgustingly poor service. and you try to blame it on me!
Reply from Primera Technology2026-06-02
Hi Chris,
We sincerely apologize for any part we played in the breakdown of the order process and for any impression that blame was being placed on you. A customer service representative will be reaching out shortly to discuss a resolution and make this right.
Sincerely,
The Primera Team
Im not off to a good start but look forward to using the printer as I have heard great things. The printer arrived 3 days after scheduled delivery date. The packaging is terrible. The box is way too big and doesn’t secure the printer. For the cost of this equipment, I would expect better care in packing. The foam end caps were completely off of the printer. I hope it works when plug it in.
Reply from Primera Technology2026-06-01
Dear Zoey,
We are sorry to hear about the delivery delay and the condition of the packaging. We understand your concern regarding the printer's safety due to the loose foam. We are actively reviewing our packaging and shipping procedures to prevent such issues in the future. We hope the printer functions perfectly once you set it up.
Sincerely,
The Primera Team
I have been a customer of Premera for almost 30 years! They provide consistently professional, attentive, helpful, and friendly service. Their products are top quality. I have only had a few defects over the years and they are replaced immediately. Thanks Primra!
Reply from Primera Technology2026-06-01
Dear Ramona,
We are so happy to hear about your positive, long-standing experience with us! We truly appreciate your kind words about our service and product quality. Thank you for your loyalty.
Sincerely,
The Primera Team
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