Primoprint (primoprint.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 71% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-11.
The printing is alright but 5 card sets have been ruined by shoddy cutting of the trading cards. If you want your cards to be to a collector's standard, find another printer because Primo is will cut your cards off center and tell you it's within their standards.
While the quality of the print was great, the material used for my business cards was so flimsy I had to throw them away.
Switched over from VistaPrint recently as I was having ongoing quality issues with our business cards. We're ordering a couple thousands business cards per month. Pricing was competitive, they seemed to care about file setup and color. The first several orders were great. Then we had an issue with a set of cards that were very off-center, but they were unwilling to budge on any sort of remake, saying it was within their tolerance. Then they raised their prices by 30% on the business card style we were using. Coupled with the bizarre shipping policies, we're left wondering if VistaPrint is the way to go unfortunately. It hasn't been terrible, but it's been a bumpy road for sure.
I had worked with Primoprint years ago, and knew they would help me create new business cards. I tried a new card design, and didn’t properly save a request to review the design before printing in the notes field. The job was printed, and I didn’t like the results. Fortunately, Primoprint offered me a reprint opportunity for my cards. I worked directly with the support and quality team and was able to come up with a better solution, and am very happy with the results. This is a company built on quality and support. You will be able to produce wonderful promotional products. The process is transparent too! You can see online where your order is in the production cycle. I have the confidence I am working with a company that cares about my business, and my art.
Fast, accurate, friendly with good follow up and an excellent product was delivered.
Thank you for sharing your experience printing with Primo!
I had a misprint on my first run and the staff was quick to help me, and sent out fixed product right away. My cards are fantastic and have been well received by all my potential clients who ask where I got them from.
Thank you for allowing us to fix the mistake in your print project and for taking the time to leave your review. We look forward to working with you again soon!
Cards turned out great for the price paid!
Thank you! We look forward to working with you on your next print project!
easy ordering - timely shipping - cost effective for what I needed.
Thank you! We look forward to working with you again soon.
My overall experience was very good, from the fast responses from customer service, the quick review and recommendations on colors, etc, and the banner looked great!
We look forward to working with you again soon, Darrlyn!
The speed and accuracy of service was exceptional. I will continue to use Primo for all of my business card needs.
Thank you for taking the time to leave a review. We look forward to working with you again in the future!
I expressly requested the base color be red. I recieved " Pink" But the contact person asked for pic, Why? it is not a question of a wrong print. This was a mistake of the color. I have sent the entire box back.
We’re sorry to hear that the colors of your cards did not meet your expectations. In order to investigate the issue thoroughly, we request photos as part of our standard quality assurance process. Unfortunately, without that information, we weren’t able to assess what may have gone wrong. As a first-time customer, we’ve issued you a full refund as a gesture of goodwill. We hope you’re able to find a printing service that aligns well with your needs in the future.
Cards were delivered quickly but the front is misaligned. Seems like they could have taken their time, made them correctly and still delivered on time.
We're sorry to hear that you were not satisfied with your cards. Upon review, our file processing team did send the following message prior to printing: "We have a concern with your files. There can be a shift of up to 1/16" in any direction during trimming. This means we cannot guarantee even border margins, and artwork may not be centered once trimmed." The proofs were approved as-is and not edited before going to print. We provide these warnings in advance to help prevent potential issues and ensure the best possible outcome. If you'd like to open a Quality Assurance case, you can do so directly through your account dashboard. A member of our QA team would be happy to review your order and offer guidance on how to minimize trimming shift in the future. We're always here to help if there’s an issue with your final product.
The care to make sure my image was perfect for printing was fantastic. I'm walking away knowing that you want me to be successful with my project.
We're glad to hear that our care in perfecting your image for printing met your expectations. We appreciate you sharing your experience and wish you success in your project!
I was in the process of ordering my business cards when I received an email indicating an issue with the front and back design. I promptly contacted your team and canceled my order on Friday, the 2nd, to rectify the problem. However, I was pleasantly surprised to receive an email on the 6th stating that my order was en route, followed by the actual delivery on the 9th. I'm impressed by your company's proactive approach to resolving issues and delivering exceptional customer service, and I highly recommend your business.
Thank you for your review. We genuinely appreciate it. We have a fantastic team here at Primoprint dedicated to making your print experience as stress-free as possible. We look forward to working with you again soon!
What I ordered was exactly what I wanted. Everything was exact quantity, etc.
Thank you for taking the time to share your experience working with Primoprint. We look forward to working with you again soon!
The associates from Primoprint were very attentive and helpful. Brent, the designer, did a great job with helping me, especially because I wasn't exactly sure what I wanted in the first place. They guided me through the process and came up with some great graphics!
We're glad to hear that our team was so helpful in guiding you through the design process. We appreciate your positive feedback!
We appreciate your positivity! We look forward to working with you on your next print project.
They did a great job. I would recommend them.
We appreciate you recommending Primoprint! Thank you.
The process of uploading and reviewing the files for print was very intuitive and easy!
Thank you for sharing your experience! We look forward to working with you again soon.
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