Primoprint (primoprint.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 71% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-11.
Every time I use this company something goes wrong. They either shift the artwork or the frey the edges. Then they justify their mistakes to boot. I will never use them again. I am done with them.
Reply from Primoprint2024-08-26
We are sorry to hear your experience with Primoprint was not as you expected. Upon review, our Quality Assurance Team has been working with you directly to address your concerns and advise on how to submit print-ready artwork. We appreciate you sharing your experience with us.
S
Sam · 2 reviews · Verified · Experienced 2024-08-06 ·
★★★★★
Overall happy, but had some issues (EDITED to 5-Stars)
REVIEW EDITED 09/04/24
After seeing my initial 3-star review, Primoprint addressed the issues I mentioned, identified possible causes, offered advice to avoid the issues in the future, and provided a credit to make up for the issue occurring in the first place. I was already planning to use their services again, but now I'm very impressed with their dedication to customer service as well.
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I ordered 9 sets of 500 trading cards (4,500 total), and overall am happy with the results, but do have some issues as well. The first set of 500 arrived with frayed edges from cutting, and a lot of the corners were dinged up because the shipping box was overly roomy. I was able to “fix” the issue by manually running a Sharpie along the edges of several cards, but I don’t think I should have needed to do this. (The cards are needed for a convention and I didn’t have time to deal with a complaint or potential reorder.)
The remaining eight sets arrived in MUCH better shape, though one of the eight printed a lot darker than I would have liked. This was my first time ordering trading cards and it was a learning process for me, so I don’t place all blame on Primo; the cards may have printed too dark because of how my artwork reproduced at that size (I should’ve uploaded something with higher contrast).
For the good: the cards that arrived properly really do look wonderful. Also, the turn-around was very fast, and my order arrived earlier than estimated. I also appreciate the straight-forward pricing because other printing companies I’ve worked with in the past were less than upfront about certain charges and revealed a few more expenses with each stage of the order. I also like that it’s a family-run business and that they’re based in New Jersey.
Overall I’m happy with the trading cards and plan to use Primo again—I have dozens of more card designs I’d like to have done, and if my next order doesn’t have the quality issues of the first order, I’ll be using Primo for all of my trading cards for the foreseeable future.
Thanks!
Reply from Primoprint2024-09-04
Thank you for taking the time to leave your review. We are happy that our Quality Assurance Team was able to work with you to mitigate the cracking from occurring on future trading card jobs. We look forward to working with you again soon!
Wanted some hero cards for our race team and never had any made before. Stumbled across Primoprint while searching Google. Their site was very easy to use and the price was very acceptable. I designed everything in RGB and after realizing that they printed in CMYK, I had to go back and convert everything which was not a big deal. I got those prints back, and let me tell you they are absolutely beautiful! Perfect job and couldn't be happier. If I had anything bad to say it would only be that you can't seem to combine orders within your order to maybe save a few dollars on shipping. Other than that, company is spectacular and delivered what they promised and arrived quickly! A+++++++
Reply from Primoprint2024-08-19
We appreciate you taking the time to share your positive experience with us. We are happy to hear that you found our website easy to use and were happy with the quality of your hero cards. We look forward to working with you again soon.
Everything came out great. Frustrated with website but finally made it happen.
Reply from Primoprint2024-08-19
We are pleased to hear that your order printed great! We understand the website would be frustrating if you were expecting an editing tool, but we are happy to see that everything worked out as expected once you spoke to our CSR team.
Great communication and costumer service. Product exceeded expectations!
Reply from Primoprint2024-08-19
We're thrilled to hear you had a positive experience with our product and customer service. We strive to provide exceptional service and are delighted that we exceeded your expectations.
Everything came back ahead of schedule and the quality by far exceeded my expectations! My son was thrilled when he saw his custom card for the first time! Everyone who has received one has been in awe of the top notch quality of the card!
Reply from Primoprint2024-08-19
We are so pleased to hear your son is happy with his cards! We look forward to working with you again on other fun projects.
File size was off just a bit, and they helped me out with templates and constant communication.
Reply from Primoprint2024-08-19
Thank you for taking the time to leave us a review. Our File Processing team is on hand to ensure your files are print-ready, and we look forward to working with you again soon.
The process of getting our trading cards done through you is an easy as well as enjoyable process. The site nav is accessible and not confusing. The process of uploading artwork and reviewing the artwork on your site is simple. The delivery of the final product is much faster than expected and well packaged. My only CON is the inability to add jobs and have them shipped together.
Reply from Primoprint2024-08-19
Thank you for sharing your experience with us. Unfortunately, group shipping is not always available as we are a gang-run printer, and not everything is printing and shipping simultaneously. You will see the option listed on the website when group shipping is available!
Working with you is having a guarantee towards my clients, I like it because you review and are always available to support and help with any detail in relation to the work requested. Thank you very much for everything.
Reply from Primoprint2024-07-15
Thank you for your kind review, Luis. We look forward to working with you again soon.
Quick and efficient. Very helpful staff. Beautiful frosted cards. I will use Primoprint in the future.
Reply from Primoprint2024-07-15
Thank you for your kind words! We're so glad to hear you had a positive experience with our service. We appreciate your feedback and are happy to know you found our staff helpful and our cards beautiful. We look forward to serving you again in the future.
Everything with my order went very well. I actually needed my postcards updated and reprinted and the associate I spoke with (Jenny) was very experienced and helpful.
Reply from Primoprint2024-07-15
We're so glad to hear that your experience was positive! We appreciate you taking the time to share your feedback. We're proud of our team and their commitment to providing excellent customer service.
C
Charles · 1 review · Verified · Experienced 2024-06-25 ·
★★★★★
Rockin Business Cards
My new business cards rock!!! The folks at PrimoPrint really are laser focused on getting you the best results.
Reply from Primoprint2024-07-15
We're thrilled to hear you're happy with your new business cards! It's fantastic to know our team was able to provide you with the results you were looking for.
Staff were very helpful accommodating design and other needs. Final product turned out great. Would highly recommend.
Reply from Primoprint2024-07-15
We are thrilled to hear that you had a positive experience with our team. We appreciate your kind words about our staff's helpfulness and their ability to accommodate your design needs. We strive to provide excellent customer service and are delighted that you were satisfied with the final product. Thank you for your recommendation.
