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Hobbies & Crafts

Primoprint

101 reviews

4.7101 reviews
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About Primoprint

Data updated
Website
primoprint.com
Category
Hobbies & Crafts
Location
United States · Huntersville
Status
Unclaimed
Last 12 months
4 reviews
Replies to negative
71% (5/7)
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Is Primoprint legit?

Primoprint (primoprint.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 71% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-11.

What people say

M
Michael Blunt · 1 review · Verified · Experienced 2024-11-08 ·

Pleasantly surprised!

User friendly website. Reasonable prices. Excellent quality products. We will definitely order more from here & we love supporting locally owned businesses.

Reply from Primoprint2024-12-17

We appreciate the time you took to leave a review. We look forward to working with you again soon.

J
Janet Kramka · 3 reviews · Verified · Experienced 2024-11-01 ·

High quality and quick turnaround for…

High quality and quick turnaround for my project (lawn signs). I was very happy with the outcome.

Reply from Primoprint2024-11-13

Thank you for taking the time to leave a review; we truly appreciate it!

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Glen Davis · 5 reviews · Verified · Experienced 2024-10-26 ·

Great job

As usual, great job!

Reply from Primoprint2024-11-13

We appreciate your kind words and are happy to hear you have had a positive ongoing experience with Primoprint.

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Cesar Gonzalez · 4 reviews · Verified · Experienced 2024-10-24 ·

Primoprint is my goto for all things…

Primoprint is my goto for all things baseball cards. Easy to use once you get the hang of what templates they need you to use. Fast and professional. If you have issues, they are a phone call or chat away. Very satisfied repeat customer.

Reply from Primoprint2024-11-13

Thank you, Ceasar! We appreciate you choosing Primoprint as your preferred trading card vendor.

A
Amy Watkins · 1 review · Verified · Experienced 2024-10-24 ·

Good Quality

They are very nice cards, and the color is within the margins. It's more purple than we would prefer, but still VERY nice quality.

Reply from Primoprint2024-11-13

Thank you for your feedback. Depending on the color builds used, blue can veer into the land of "Blurple. "You can learn more about it on our blog by searching "Excuse Me… Did You Say “Blurple.”

s
sonotek · 2 reviews · Verified · Experienced 2024-10-10 ·

Excellent quality

Excellent quality and online order processing. We had a color issue on a business card and it was reprinted twice, no cost, to get it right. Business cards are consistently high quality.

Reply from Primoprint2024-10-29

We appreciate your kind words and are thrilled to hear about your positive experience with our products and services. We strive to provide the highest quality products and exceptional customer service. We look forward to working with you again soon.

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Winnie Wanjiru · 1 review · Verified · Experienced 2024-10-09 ·

Hail Thee Matthew

I was really impressed with the assistance I received from Matthew in making sure my trading cards turned out perfectly. He was incredibly patient, even when we exchanged multiple emails where he had to explain the same thing more than once. A BIG PLUS! The output was amazing, thank you!

Reply from Primoprint2024-10-29

Matthew is awesome! He always goes above and beyond to ensure our print projects are great and to help our customers understand files. We appreciate your kind words about Matthew and will surely share them.

J
Jessica Newton · 1 review · Verified · Experienced 2024-10-03 ·

The service is OUTSTANDING!

The service is OUTSTANDING!! Truly -- it's evident you guys care, and that means a ton when you're outsourcing. To me :)

Reply from Primoprint2024-10-29

We're so glad to hear you had such a positive experience! It means a lot to us that you felt our commitment to providing excellent service.

J
Jonathan DiMattei · 1 review · Verified · Experienced 2024-09-19 ·

I had an issue with the design file and…

I had an issue with the design file and Domie walked me though everything. She was so great, five stars.

Reply from Primoprint2024-10-29

We appreciate you taking the time to share your feedback. We're glad Domie was able to assist you and provide such a helpful experience.

L
Lisa in NH · 6 reviews · Verified · Experienced 2024-09-20 ·

Efficiency, quality, and simplicity

Complete transparency of the entire process. Easy to track and know when to expect your order to arrive. The business cards were exactly as described and we were very happy with them.

Reply from Primoprint2024-10-29

We appreciate your kind words and are delighted to hear that you were pleased with the business cards and the overall experience. We strive to provide clear communication and transparency throughout the process, ensuring our customers have a positive and informed experience.

K
Kurt Van Horn · 6 reviews · Verified · Experienced 2024-09-18 ·

Customer service is great!

Reply from Primoprint2024-10-29

Thank you!!!

S
Samantha · 1 review · Verified · Experienced 2024-09-12 ·

I had a wonderful experience with Primoprint

I had a wonderful experience with Primoprint and will definitely work with them again in the future! Their customer service chat was incredibly helpful, providing quick and clear answers to all my questions. This was especially crucial since I was working with a tight deadline, and they ensured everything stayed on track. The entire process was smooth, and the quality of the final product met my expectations.

Reply from Primoprint2024-09-24

We're so glad to hear about your positive experience! It's wonderful to know that our customer service team was able to provide the support you needed to meet your deadline. We're proud to offer high-quality products and strive to make the entire process as smooth as possible. We appreciate your kind words and look forward to working with you again in the future.

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LARRY CONZELMAN · 1 review · Verified · Experienced 2024-09-13 ·

Subbing out the art work

It was obvious once we started with the art work that it was getting subbed out to someone out of the country that wasn't comfortable with English. We had numerous re-do s because they weren't understanding us.

Reply from Primoprint2024-09-24

We appreciate your feedback. Please know that our entire staff are English speakers who live in the USA. Upon reviewing the email thread with our Design Team, it seemed to be standard back-and-forth that is common and normal when working with a client on a design. I am sorry you felt the process was not up to your standards, but we do not sub out artwork to anyone and employ a full-time in-house design team.

M
Monica Woodward · 1 review · Verified · Experienced 2024-09-12 ·

Highly Recommend

Great Customer Service and great final product!

Reply from Primoprint2024-09-24

We're so glad to hear you had a positive experience with our customer service and the final product! Your feedback means a lot to us.

A
Adam · 1 review · Verified · Experienced 2024-09-11 ·

Solid and consistent.

I have used Primoprint extensively, and can always count on a great product, delivered quickly, and at a good price!

Reply from Primoprint2024-09-24

We appreciate your kind words and are thrilled to hear you've had such positive experiences with our products and services. Thank you for your continued support.

M
Mr. Anthony Morrocco · 2 reviews · Verified · Experienced 2024-09-11 ·

you got it right on rounded corners…very professional experience from beginning to end and received with no delays all good and happy with my final great looking card good Energies Antonio

you got it right on rounded corners color and layout looking good and very happy with my new card

Reply from Primoprint2024-09-24

We appreciate your kind words about the rounded corners, color, and layout!

S
Sarah Crowl Facility Manager · 1 review · Verified · Experienced 2024-09-06 ·

Outstanding assistance & delivery!

Contacted you to duplicate a previously designed business card purchased from your business by a previous employee under another business's name (but were for our business) who originally designed these for us but left us with no template or record & without us having much information to jump off of & you were able to create an exact replica match for a new employee for Wolf Group. Everyone was super helpful & delivered what I thought might not be possible so we're extremely grateful for the assistance & expertise we were provided with. Our rebranded business cards are beautiful!

Reply from Primoprint2024-09-24

Thank you for your kind words!

F
Firebrand Cooperative · 4 reviews · Verified · Experienced 2024-09-05 ·

Excellent product; upload portal could be better

As always, excellent product delivered on time. I DO wish something could be done about the inability to change the print quantity after files are uploaded and in the cart (or at ANY point in the process besides on the very first page where you set the overall specs) It's super frustrating to have to scrap EVERYTHING you've chosen/uploaded/approved just because you needed 1000 cards rather than 500. :(

Reply from Primoprint2024-09-24

We appreciate your kind words about our product and timely delivery. We understand your frustration with the current print quantity limitations. We're always looking for ways to improve our service and will take your feedback into consideration as we develop future features.

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Lyndsey Ogrin · 1 review · Verified · Experienced 2024-09-09 ·

Top Notch

I had a great experience working with Brent. He was attentive and great with my little changes and I couldn't be more happy with how he brought my vision to life.

Reply from Primoprint2024-09-24

We're so happy to hear you had a positive experience working with Brent. We strive to provide excellent service and it's wonderful to know that Brent was able to help you bring your vision to life.

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cory · 1 review · Verified · Experienced 2024-08-21 ·

Great communication and speed of…

Great communication and speed of process!

Reply from Primoprint2024-09-04

We appreciate your kind words, and we're glad we were able to meet all your print needs.