printerval.com (printerval.com) has a 2.4 out of 5 rating on OK.one, based on 218 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 58% of reviews are 1 star, a relatively high share; The business has replied to 69% of negative reviews. Last updated 2026-08-10.
I thought I ordered 3D garden gnomes but received flat acrylic plastic cut-outs! DO NOT BUY!!!
FINAL UPDATE: Printerval has now confirmed in writing that because PayPal has finalised the dispute, they are unable to refund me. This is particularly frustrating because their previous position was that they could not assist me while the PayPal dispute was open. In other words, while the dispute was open they said they couldn’t help, and now that it is closed they say they still can’t help. This perfectly illustrates the circular customer-service experience described in my review.
UPDATE following Printerval’s response:
Unfortunately, this response illustrates exactly the problem described in my review. The PayPal dispute has already been closed. PayPal rejected my claim because the purchase was not covered by its Buyer Protection policy. There is therefore no open payment dispute preventing Printerval from dealing with me directly.
I subsequently went back to Printerval, explained that the PayPal case was closed and requested the £39.90 refund. Printerval has still refused to refund me.
I believed I was purchasing two personalised three-dimensional garden gnomes featuring my friends’ faces. What arrived were essentially flat acrylic plastic cut-outs, which were nothing like the 3D garden ornaments I believed I had ordered.
ORIGINAL POST
I would strongly advise potential customers to think very carefully before ordering from Printerval.
The “garden gnome” products I received were materially different from what I believed I was ordering (they hid the full description in the expanded description in the order which you had to click on to see) and, in my opinion, of extremely poor quality. I was expecting 3D garden gnomes with my friends’ faces on. What actually arrived were essentially flat acrylic plastic cut-outs, nothing like the substantial 3D garden ornaments I thought I had purchased.
I contacted Printerval expecting a straightforward refund but that was only the beginning of the problem.
Their customer service has been extraordinarily frustrating. I have received repeated automated and procedural responses, had support tickets closed or merged into other tickets, and been sent round in circles without anyone actually resolving the complaint.
At one stage Printerval told me that because I had raised a PayPal dispute, they could not deal with my complaint directly until that dispute was closed. PayPal subsequently closed the dispute, so I went back to Printerval exactly as they had requested. Despite that, Printerval has now confirmed that they will not refund the £46 in dispute.
The amount of money is relatively small. What I find particularly unacceptable is the sheer amount of time required to pursue such a simple complaint. My experience has been that the process seems to make obtaining a refund so difficult and time-consuming that eventually the customer is likely simply to give up.
After numerous emails, support tickets and a PayPal dispute, I am left with poor-quality goods, no refund and a great deal of wasted time.
Based on my experience, I would not buy from Printerval again and could not recommend them.
Reply from printerval.com2026-08-04
Hi there,
Thank you for reaching out and sharing your concerns.
We understand your frustration and apologize for any inconvenience caused. However, please note that once a dispute has been opened through the payment gateway, we are required to resolve the case directly through the payment gateway resolution center. Until the dispute is closed, we are unable to take further action or provide additional support outside of that platform.
We are committed to resolving this matter fairly and will continue to cooperate fully via the payment gateway to bring it to a conclusion as soon as possible.
Thank you for your understanding.
Sincerely,
Printerval Team
I
Iva · 1 review · Experienced 2026-08-03 ·
★★★★★
Pinterval steals patterns from designers
Pinterval steals patterns from designers, most of whom are small handmade businesses (often one-person businesses), and publishes and sells them on its website. They take a pattern and all of its files, claim it was created by another designer, and sell it. They even steal the entire visual identity of the pattern, the photos shown in their webshop are the original designer's images.
I don't understand why, after so many reports, hosting providers and payment gateways continue to support them and allow the website to remain online.
Reply from printerval.com2026-08-04
Dear, Sirs!
Thank you for your feedback and we understand your concern here.
We are a third-party website where artists upload their designs and get connected with theres.
If you find any infringement designs on our website, please contact us via [email protected]. We will review your report and take action accordingly.
For further information about DMCA and Intellectual Property Policy, please check this link: https://printerval.com/dmca-n12.html
We appreciate all contributions and comments of users and theres. Feel free to reach us if there is anything we can help with.
Sincerely,
Printerval Team
I ordered 3 shirts and only 1 arrived the customer service provided is very poor they just keep saying we will reach you in 48 hours a whole week goes by nothing not even to mention the shirts did not arrive on time this some of the worst service I ever received they won't send the shirts or refund the order they just keep saying give them 48 hours its been 3 weeks and still nothing
Reply from printerval.com2026-08-04
Hi there,
We sincerely apologize for the delay in getting back to you. Due to a high volume of support tickets, our response time may be longer than usual.
We have replied to your enquiry sent to our support email address with solutions. Kindly check your inbox (and spam/junk folder if needed) for our response.
If you have any further questions, please feel free to contact us again at [email protected]. We’re always happy to help.
Best regards,
Printerval Team
C
Christian · 5 reviews · Experienced 2026-08-03 ·
★★★★★
Terrible quality
Terrible quality, horrible shipping,literally opened by package and threw in the trash worst knockoff I've ever seen stay away you pay for what you get.....
Reply from printerval.com2026-08-04
Hi there,
Firstly, we deeply apologize for your unhappy shopping experience with us
We ensure the quality of products, in case you received a Wrong/Damaged item because of a fault during the Production process, we are willing to offer you two solutions as below:
1. Send a new item to your address for FREE. (Please be advised the shipping fee is optional, we would appreciate it if you could support us with this fee).
2. Issue a refund for the wrong/low-quality item and a 10% OFF discount code for your next purchase.
Plus, please check our guarantee here: https://printerval.com/the-printerval-guarantee-n629.html
Please let us know which solution you choose to solve this case and email us at [email protected]. (Please attach your order information and the problem you got with your order so we can have a further investigation on this case and guide you to get all things to go right)
*Please be advised we work with third-party print providers and delivery companies to complete all of your orders so that we need your cooperation to solve your case if you receive wrong/damaged items. Hope you all understand.
You don't need to send the unwanted item back to us. We all know we shouldn't waste more money on the delivery company.
Please keep the item and give it to your local charities; it will go to someone who needs it. We appreciate it.
Feel free to contact us and get your case corrected. We are looking forward to hearing from you.
Regards,
Printerval Support Team
I was disappointed with the quality of the jersey. The material is flimsy and see through. Instead of stitched design, it is printed on. Not happy for the price.
Reply from printerval.com2026-08-04
Hi there,
Firstly, we deeply apologize for your unhappy shopping experience with us
We ensure the quality of products, in case you received a Wrong/Damaged item because of a fault during the Production process, we are willing to offer you two solutions as below:
1. Send a new item to your address for FREE. (Please be advised the shipping fee is optional, we would appreciate it if you could support us with this fee).
2. Issue a refund for the wrong/low-quality item and a 10% OFF discount code for your next purchase.
Plus, please check our guarantee here: https://printerval.com/the-printerval-guarantee-n629.html
Please let us know which solution you choose to solve this case and email us at [email protected]. (Please attach your order information and the problem you got with your order so we can have a further investigation on this case and guide you to get all things to go right)
*Please be advised we work with third-party print providers and delivery companies to complete all of your orders so that we need your cooperation to solve your case if you receive wrong/damaged items. Hope you all understand.
You don't need to send the unwanted item back to us. We all know we shouldn't waste more money on the delivery company.
Please keep the item and give it to your local charities; it will go to someone who needs it. We appreciate it.
Feel free to contact us and get your case corrected. We are looking forward to hearing from you.
Regards,
Printerval Support Team
The back pack I ordered was to have my daughters name on it nd that was not the case. I will need information on a return of the item
Reply from printerval.com2026-08-04
Hi there,
Firstly, we deeply apologize for your unhappy shopping experience with us
We ensure the quality of products, in case you received a Wrong/Damaged item because of a fault during the Production process, we are willing to offer you two solutions as below:
1. Send a new item to your address for FREE. (Please be advised the shipping fee is optional, we would appreciate it if you could support us with this fee).
2. Issue a refund for the wrong/low-quality item and a 10% OFF discount code for your next purchase.
Plus, please check our guarantee here: https://printerval.com/the-printerval-guarantee-n629.html
Please let us know which solution you choose to solve this case and email us at [email protected]. (Please attach your order information and the problem you got with your order so we can have a further investigation on this case and guide you to get all things to go right)
*Please be advised we work with third-party print providers and delivery companies to complete all of your orders so that we need your cooperation to solve your case if you receive wrong/damaged items. Hope you all understand.
You don't need to send the unwanted item back to us. We all know we shouldn't waste more money on the delivery company.
Please keep the item and give it to your local charities; it will go to someone who needs it. We appreciate it.
Feel free to contact us and get your case corrected. We are looking forward to hearing from you.
Regards,
Printerval Support Team
Good morning.
I haven't received any package. Neither I nor anyone I know in the neighborhood. I don't know who they might have given the package to; perhaps you know? I certainly don't.
Reply from printerval.com2026-08-04
Hi there,
We’re truly sorry to hear about your experience, and we sincerely apologize for the inconvenience caused.
Please be assured that this is not the level of service we aim to provide.
We can't locate your order ID under your name. To help us resolve this matter as quickly as possible, please leave your order number here or call us: +1 339 666 1686 or +1 478 666 1686 with your order number and relevant details. We will prioritize your case and work with you to find a satisfactory solution.
Thank you for your understanding, and we hope to have the opportunity to make things right.
Best regards,
Printerval Team
D
Debbie Todd · 1 review · Experienced 2026-07-02 ·
★★★★★
Extremely poor customer service
I ordered a personalised gnome for my sisters 60th birthday. However, I did not receive the item and after several emails and the fact my sisters birthday had passed, I requested a refund. The company have sent me an email saying it was delivered and attached a copy of a photo of the parcel taken outside my front door , not in the letterbox, and said they have a signature too, which is certainly not true. They have made me feel like a criminal and basically accusing me of lying. I am still going to fight this more out of principle than anything else.
Reply from printerval.com2026-08-04
Hi there,
Firstly, we sincerely apologize for your unhappy shopping experience with us
Upon checking, your order was delivered to you on 2026-07-04 and sent you a proof of delivery
Tracking link: https://printerval.com/track-order
Please double-check your mailbox, ask your neighbor or contact your local post office to ensure you don't miss any packages.
Here is our refund policy: https://printerval.com/refund-policy-n650.html
Once again, we are sorry for the inconvenience.
If you need further assistance, feel free to contact us via [email protected]. We are here to help with all of your concerns.
Thanks.
Printerval Team
c
customer · 3 reviews · Experienced 2026-08-03 ·
★★★★★
Ordered 2 NeeDoh advents got one and are FAKE
Ordered 2 NeeDoh advents . I have 2 authentic ones and needed 2 more for my kids. They sent only 1 advent- states they sent two advents. Additionally , it’s fake compared to my “real” Needohs. Still trying to return or get a refund.
Reply from printerval.com2026-08-04
Hi there,
Firstly, we deeply apologize for your unhappy shopping experience with us
We ensure the quality of products, in case you received a Wrong/Damaged item because of a fault during the Production process, we are willing to offer you two solutions as below:
1. Send a new item to your address for FREE. (Please be advised the shipping fee is optional, we would appreciate it if you could support us with this fee).
2. Issue a refund for the wrong/low-quality item and a 10% OFF discount code for your next purchase.
Plus, please check our guarantee here: https://printerval.com/the-printerval-guarantee-n629.html
Please let us know which solution you choose to solve this case and email us at [email protected]. (Please attach your order information and the problem you got with your order so we can have a further investigation on this case and guide you to get all things to go right)
*Please be advised we work with third-party print providers and delivery companies to complete all of your orders so that we need your cooperation to solve your case if you receive wrong/damaged items. Hope you all understand.
You don't need to send the unwanted item back to us. We all know we shouldn't waste more money on the delivery company.
Please keep the item and give it to your local charities; it will go to someone who needs it. We appreciate it.
Feel free to contact us and get your case corrected. We are looking forward to hearing from you.
Regards,
Printerval Support Team
S
Scott · 2 reviews · Experienced 2026-08-03 ·
★★★★★
Took over 10 days to print
Took over 10 days to print, then ships from overseas (china I assume). Took over 3 weeks to receive item once ordered, which was too long in my opinion (was a gift and was over a week late for the occasion). Also, it was a ball cap that was shipped in a box that was about 6 inches wide and 2 inches deep. In was literally wadded up in a tiny box! Will not order from them again. 👎
Reply from printerval.com2026-08-05
Hi there,
Firstly, we deeply apologize for your unhappy shopping experience with us
We ensure the quality of products, in case you received a Wrong/Damaged item because of a fault during the Production process, we are willing to offer you two solutions as below:
1. Send a new item to your address for FREE. (Please be advised the shipping fee is optional, we would appreciate it if you could support us with this fee).
2. Issue a refund for the wrong/low-quality item and a 10% OFF discount code for your next purchase.
Plus, please check our guarantee here: https://printerval.com/the-printerval-guarantee-n629.html
Please let us know which solution you choose to solve this case and email us at [email protected]. (Please attach your order information and the problem you got with your order so we can have a further investigation on this case and guide you to get all things to go right)
*Please be advised we work with third-party print providers and delivery companies to complete all of your orders so that we need your cooperation to solve your case if you receive wrong/damaged items. Hope you all understand.
You don't need to send the unwanted item back to us. We all know we shouldn't waste more money on the delivery company.
Please keep the item and give it to your local charities; it will go to someone who needs it. We appreciate it.
Feel free to contact us and get your case corrected. We are looking forward to hearing from you.
Regards,
Printerval Support Team
c
customer · 3 reviews · Experienced 2026-08-03 ·
★★★★★
Sent cup in Spanish
Sent cup in Spanish. I speak English
Cup is useless
Reply from printerval.com2026-08-05
Hi there,
Firstly, we deeply apologize for your unhappy shopping experience with us
We ensure the quality of products, in case you received a Wrong/Damaged item because of a fault during the Production process, we are willing to offer you two solutions as below:
1. Send a new item to your address for FREE. (Please be advised the shipping fee is optional, we would appreciate it if you could support us with this fee).
2. Issue a refund for the wrong/low-quality item and a 10% OFF discount code for your next purchase.
Plus, please check our guarantee here: https://printerval.com/the-printerval-guarantee-n629.html
Please let us know which solution you choose to solve this case and email us at [email protected]. (Please attach your order information and the problem you got with your order so we can have a further investigation on this case and guide you to get all things to go right)
*Please be advised we work with third-party print providers and delivery companies to complete all of your orders so that we need your cooperation to solve your case if you receive wrong/damaged items. Hope you all understand.
You don't need to send the unwanted item back to us. We all know we shouldn't waste more money on the delivery company.
Please keep the item and give it to your local charities; it will go to someone who needs it. We appreciate it.
Feel free to contact us and get your case corrected. We are looking forward to hearing from you.
Regards,
Printerval Support Team
This was just the shirt i was looking for. It arrived in a timely manner, and it's so soft.
Reply from printerval.com2026-08-06
Hi there,
Thank you so much for your kind review.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via [email protected] or call us: +1 339 666 1686 or +1 478 666 1686. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
The personalized shirt was a big hit for a birthday present. I received it before promised. I will be back!
Reply from printerval.com2026-08-06
Hi there,
Thank you so much for your kind review.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via [email protected] or call us: +1 339 666 1686 or +1 478 666 1686. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
purchase was not authentic- having trouble with them honoring return
I ordered what was suppose to be a PHIla Phillies 250 anniversary hat- it arrived the front red/white/blue threading above brim was not even aligned correctly it had no authenticity for the new era 250 collection hat- it was missing the embroidering & also inside the hat was suppose to have a different neat looking area like tan different style on inside---that was not on this hat either- very deceiving - disappointment now I can't get them to respond to my return that they said they honor- they asked for all pictured and anything else I did provide and nothing heard back sent many emails.
Reply from printerval.com2026-08-05
Hi there,
We sincerely apologize for the delay in getting back to you. Due to a high volume of support tickets, our response time may be longer than usual.
We have replied to your enquiry via our support email address. Kindly check your inbox (and spam/junk folder if needed) for our response.
If you have any further questions, please feel free to contact us again at [email protected]. We’re always happy to help.
Best regards,
Printerval Team
J
Jennifer Bylander · 2 reviews · Experienced 2026-08-03 ·
★★★★★
This T shirt was very pixelated and the…
This T shirt was very pixelated and the reviews said it ran small but it’s way too big. My main problem is the pixelation.
Reply from printerval.com2026-08-05
Hi there,
Firstly, we deeply apologize for your unhappy shopping experience with us
We ensure the quality of products, in case you received a Wrong/Damaged item because of a fault during the Production process, we are willing to offer you two solutions as below:
1. Send a new item to your address for FREE. (Please be advised the shipping fee is optional, we would appreciate it if you could support us with this fee).
2. Issue a refund for the wrong/low-quality item and a 10% OFF discount code for your next purchase.
Plus, please check our guarantee here: https://printerval.com/the-printerval-guarantee-n629.html
Please let us know which solution you choose to solve this case and email us at [email protected]. (Please attach your order information and the problem you got with your order so we can have a further investigation on this case and guide you to get all things to go right)
*Please be advised we work with third-party print providers and delivery companies to complete all of your orders so that we need your cooperation to solve your case if you receive wrong/damaged items. Hope you all understand.
You don't need to send the unwanted item back to us. We all know we shouldn't waste more money on the delivery company.
Please keep the item and give it to your local charities; it will go to someone who needs it. We appreciate it.
Feel free to contact us and get your case corrected. We are looking forward to hearing from you.
Regards,
Printerval Support Team
Hi there,
Please accept our most sincere apologies for your unhappy shopping experience with us
Due to stock unavailability, we canceled your order and issued a full refund to your balance. Please double-check your account to ensure you don't miss any transactions
If any issues, please reach out to us at [email protected]. We are always happy to help with all of your concerns.
Thanks,
Printerval Team
I placed an order on June 30, 2026 for a pool decoration for my wedding. It was supposed to be delivered within a couple weeks. It was then going to be delayed for a week or two due to the busy season. That was fine because my wedding is in September. I just looked at my tracking today (8/4/2026) and the order was canceled with zero communication from the company. There was no email send or attempt to contact me in any way. It is now too late to order a replacement from another company.
Dodgers championship flag was delivered before dates expected ed before expected dates.
It was delivered before expected dates.
G
Gabriel PóźniakPL · 1 review · Experienced 2026-08-03 ·
★★★★★
Got my t shirts but the support is…
Got my t shirts but the support is trash i said to them to change my adress they said they changed it but they didn't so i just changed it in delivery app.
L
Lou美国 · 7 reviews · Experienced 2026-08-03 ·
★★★★★
First order
Nice item, great communication and service, very quick to ship.
