Prolonlife

Hi Kathleen, Thank you so much for your thoughtful review, We're truly grateful for your kind words and are delighted to hear that our team was able to help you complete your order. It means so much to us to know that you feel supported and have confidence in both our products and our team. Your trust and recommendation are the greatest compliments we could receive. We're honored to be part of your longevity journey and look forward to supporting you for many years to come. Thank you for being a valued member of the Prolon family!

Hi Laura, Thank you for taking the time to share your feedback. We're truly sorry to hear about the frustration you experienced while trying to manage your subscription. We're glad we had the opportunity to connect with you by phone, better understand what happened, and work through your concerns together. We appreciate you taking the time to speak with us, and we're happy we were able to assist you with updating your subscription to better match your preferences. We always strive to respond to our customers as quickly as possible, and we sincerely apologize that your experience did not reflect the level of service we aim to provide. Your feedback is incredibly valuable and helps us continue improving both our website and customer experience. Thank you again for giving us the opportunity to assist you. If you ever need anything in the future, please don't hesitate to reach out to us at [email protected]. We're always happy to help.

Hi William, Thank you so much for sharing your experience! We're so glad to hear you're feeling great and that you found the 5-Day FMD to be very doable. Day 3 can certainly be one of the more challenging days for many participants, so it's wonderful to hear you pushed through and had such a positive experience. Thank you for your recommendation and for allowing Prolon to be part of your longevity journey. We truly appreciate your support and look forward to being here for you whenever you're ready for your next round!

Hi Tarran, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the delays with your order. Because your order was placed in Europe, we partnered with our L-Nutra Europe team to ensure you received the support you needed. Our European Customer Care team investigated the missing shipment with the carrier and arranged a replacement order while the investigation was still underway. They also provided updated tracking information throughout the process. There appears to be a secondary delay due to customs clearance. Our understanding is that the European team has been communicating with you throughout this process. If that is not the case, please let us know so that we may intervene on your behalf to make sure you are receiving regular updates. We appreciate your patience as we wait for customs to clear the shipment for delivery. Please let us know if you would like to discuss the situation with our team. We are here to support you.

Hi Katherine, Thank you so much for your incredibly thoughtful review, Your kind words truly mean a great deal to our entire team. We're honored to know that you've consistently had positive experiences with our customer support and that you've found our team to be both responsive and personable. It's especially meaningful to hear your confidence in our science-backed products and research. Thank you for placing your trust in us. We're grateful to have you as part of the Prolon community and look forward to continuing to support you on your longevity journey.

Hi Rene, Thank you so much for your wonderful review, Rene! We're delighted to hear that we were able to resolve your request and proactively simplify your account by merging your subscriptions. Providing a seamless experience and personalized support is always our goal, and it's wonderful to know that it made a difference. We truly appreciate your kind words about both our products and our customer service. Thank you for being part of the Prolon community!

Hi James, Thank you for your review, James! We're so glad to hear that getting started with Prolon was a smooth and easy experience. We hope your upcoming 5-Day Fasting Mimicking Diet is a positive one, and we're excited to be part of your health journey. If any questions come up before or during your fast, please don't hesitate to reach out. Our team is always here to support you.

Hi Suhagini, Thank you so much for your kind words! It truly means a great deal to hear that you've had such a positive experience with both our team and the Prolon program. Providing thoughtful support throughout your wellness journey is something we care deeply about, so knowing we've made a difference is incredibly rewarding. We sincerely appreciate you being part of the Prolon community and wish you continued success on your longevity journey!

Hi Evans, Thank you for taking the time to share your experience. We truly value your feedback and are committed to ensuring you have the best possible experience with Prolon. We're sorry to hear that navigating the shipping options on our website was frustrating. We understand how important it is for the ordering process to be clear and easy to follow, and we appreciate you bringing this to our attention. To provide some info, it typically takes 5-10 business days for an order to arrive once it is placed under the standard shipping option. However, we also have an expedited shipping option at an additional cost, which would take about 4 business days total. Our Customer Care team has already reached out to you directly via email from [email protected] to better understand your experience, address your concerns, and work with you toward a resolution. Your satisfaction is very important to us, and we are dedicated to making your experience as smooth and positive as possible. We look forward to hearing from you and appreciate the opportunity to support you further.

Hi Robert, Thank you for taking the time to share your experience. We truly value your feedback and appreciate the opportunity to address your concerns. We sincerely apologize for the frustration this situation caused. We understand how concerning it can be if it appears that a subscription was created unintentionally. To better understand your experience, Our Customer Service Team has already reached out to you directly via email from [email protected] to help address and clarify your concerns, learn more about what happened, and ensure we have a complete understanding of your concerns. After reviewing your account, I confirmed that there are no active subscriptions associated with it, so we are curious to understand and support you further. Our Subscribe & Save option is always optional during checkout, and customers can choose between a one-time purchase or a subscription. If there was anything during the ordering process that created a different impression, we would genuinely appreciate the opportunity to understand your experience so we can investigate it further. Your satisfaction is very important to us, and we are committed to providing the best possible experience. I look forward to hearing from you by email and hope to have the opportunity to provide additional clarity and support.

Hi Glenda, Thank you so much for sharing your feedback! We’re delighted to hear that you enjoyed the taste of the products. Making the fasting experience both effective and enjoyable is very important to us, and we’re so happy to know the flavors were a positive part of your Prolon journey. Thank you for being part of the Prolon community, and we appreciate you taking the time to share your experience with us!

Hi Shaunna, Thank you so much for sharing your experience! We're delighted to hear that you're already feeling so much better since starting the 5-Day Prolon program. It's wonderful to know you're experiencing the benefits firsthand. We also love hearing that you're trying to get your friend on board! Thank you for sharing your enthusiasm and for being part of our growing Prolon community. Please, don't hesitate to reach out if you ever have any questions.

Hi Debra, Thank you for taking the time to share your feedback. We're sorry to hear that your ordering experience wasn't what you expected. We're glad our Customer Care team was able to connect with you and help cancel your subscription according to your preferences. We'd also like to provide a little additional context. Our website offers both a one-time purchase option and a Subscribe & Save option, and customers are able to choose their preferred purchase method during checkout. Subscribers also receive an email reminder several days before their next renewal, and subscriptions can be managed or canceled at any time through the customer portal before the next order is processed. We understand that subscription purchases can sometimes be confusing, and we truly appreciate you sharing your experience. Feedback like yours helps us continue improving the customer experience and making the ordering process as clear as possible. Thank you again for giving Prolon a try. If you ever decide to continue your wellness journey with us in the future, we'd be more than happy to support you. Please don't hesitate to contact our Customer Care team at [email protected] if there's ever anything we can assist you with. We wish you all the very best on your health and wellness journey.

Hi Steven, Thank you for taking the time to share your experience. We truly value your feedback and are committed to ensuring you have the best possible experience with Prolon. We sincerely apologize for the inconvenience and frustration this situation must have caused you and know that we are here to support you improving this experience. Our Customer Service Team has already reached out to you directly via email from [email protected] to help address and clarify your concerns and work with you toward a resolution. Your satisfaction is very important to us, and we are dedicated to making your experience as smooth and positive as possible. We look forward to your response and the opportunity to support you further.

Hi Cindy, Thank you so much for sharing your experience! We're delighted to hear about the positive changes you've noticed in your cravings, metabolism, mental clarity, and overall well-being after completing three rounds of Prolon. It's especially wonderful to know that our community and daily support helped make the journey more manageable. We truly appreciate your recommendation and are grateful to be part of your wellness journey. Thank you for being a valued member of the Prolon community!

Hi John, Thank you for taking the time to share your feedback. We're so glad to hear you appreciate the quality of our ingredients, and we truly value your honest thoughts regarding pricing. Our Customer Service Team has reached out to you directly to offer a solution as a small token of our appreciation for your feedback. We remain committed to making Prolon as accessible as possible while maintaining the quality and benefits backed by more than 20 years of scientific research. Thank you again for being a part of the Prolon community. We sincerely appreciate your support and look forward to continuing to support you on your wellness journey.

Hi Shannon, Thank you for taking the time to share your experience! Congratulations on your incredible dedication to following the program and on the progress, you've made so far. We're excited to hear that you found the program manageable and that it helped support your wellness and weight management goals. We wish you continued success as you work toward your goals and truly appreciate you allowing Prolon to be part of your journey. Thank you for being a valued member of our community!

Hi Tony, Thank you for taking the time to share your feedback! We're so glad to hear you're enjoying the taste and quality of our products. If you decide to complete a full 5-Day Prolon program in the future, we'd love to hear about your experience. In the meantime, if you have any questions about getting started or how to make the most of the program, our team is always here to help and support you. Feel free to contact us at: [email protected] Thank you for being part of the Prolon community, and we look forward to being part of your wellness journey!

Hi Jeremy, Thank you for taking the time to share your feedback. We're sorry to hear that our bars weren't the right fit for your dietary preferences. Our Customer Service Team has already reached out to you directly to better understand your concerns and help work toward a resolution. We truly appreciate you bringing this to our attention, as feedback like yours helps us continue improving the customer experience. Thank you again for your honest review, and we hope to have the opportunity to support you in the future.

Hi Robin, Thank you so much for sharing your wonderful experience! We’re happy to hear that your Prolon journey was smooth from start to finish, from receiving your kit to following the program and feeling supported throughout the process. We truly appreciate your kind words about our packaging, instructions, and support team. Our goal is to make the Fasting Mimicking Diet as simple and approachable as possible while providing the guidance needed to feel confident throughout the experience. Thank you for trusting Prolon as part of your wellness routine and for recommending us to others. We’re grateful to be part of your longevity journey and wish you continued health and wellness! 💚