Prolonlife

Hi Yvonne, Thank you so much for your kind words and support! We truly appreciate you taking the time to share your experience. Providing excellent customer service and ensuring our customers feel supported throughout their journey is something we care deeply about. Thank you for being part of the Prolon community. We wish you continued success on your health and longevity journey!

Hi Susan, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration this experience caused. To provide some context, Prolon sends an initial review request shortly after an order is placed to gather feedback on the ordering experience, website, shipping process, and customer support. A separate follow-up review is sent after customers have had the opportunity to receive and try the product, so they can share feedback on the program itself. Our goal is to keep customers informed and supported throughout their journey. However, we completely understand that communication preferences vary. Customers can unsubscribe from marketing emails at any time using the link at the bottom of any email, though doing so may also prevent them from receiving fasting tips, educational resources, coaching updates, and other program-related support. Our Customer Service Team has reached out directly to learn more about your experience and help address your concerns. We truly value your feedback, as it helps us continue improving the experience for all of our customers.

Hi Brett, Thank you so much for sharing your experience with us! We're delighted to hear that you enjoyed your first 5-day fast and found the experience positive. It’s always wonderful to hear from customers who feel empowered and encouraged to continue incorporating Prolon into their wellness journey. Many of the clinical studies on the fasting-mimicking diet were conducted using monthly cycles for the first three months, followed by less frequent maintenance cycles depending on individual goals. We're excited to hear that you're considering repeating the program every few months and making it part of your long-term health routine. Thank you again for your kind words and for being part of the Prolon community. We look forward to supporting you on your future fasting journeys.

Hi Kristen, Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. It means a great deal to our team to hear that you found our customer service helpful and accommodating. Providing thoughtful support and helping our customers have the best possible experience is something we care deeply about, so your feedback is incredibly encouraging. Thank you again for your support, and please know that we're always here if you need anything in the future.

Hi Albert, Thank you for your message, and we appreciate you sharing your feedback with us. The reason you receive an initial review request shortly after placing your order is that it is intended to capture your early experience with the ordering and checkout process itself. This helps us better understand and improve the website experience and service at the point of purchase. Additionally, it is also a way to let you know that our customer service team is here for you and ready to support you if you need anything. Once you have received and had the opportunity to use the product, you will receive a separate follow-up survey where you can share your experience with the program itself. We understand your concern, and we appreciate you taking the time to let us know how this feels from your perspective. If you have any additional questions, we’re here to help.

Hi Phillip, Thank you for taking the time to share such thoughtful feedback about your experience with Prolon. We're delighted to hear that you found value in the research behind the program, the daily online coaching support, and the overall benefits you experienced. It's especially encouraging to hear that you felt it served as a meaningful reset and left you feeling better afterward. We also appreciate your honest feedback regarding the taste and texture of some of the soups. We understand that flavor preferences vary from person to person, and feedback like yours helps us continue improving our products and overall customer experience. We also understand that the program can represent a significant investment in your health. Please know that we are committed to enhancing our offerings and making them as cost-effective as possible. Prolon is built on more than 20 years of scientific research, and we are continually exploring ways to make the program accessible to as many people as possible while maintaining the quality and integrity of the formulation. Thank you again for your balanced and thoughtful review. We truly appreciate your support and look forward to being part of your health journey in the future.

Hi Deanna, Thank you so much for your kind words! We’re excited to hear your order arrived so quickly and that you had such a positive experience. We truly appreciate your support and hope you enjoy your Prolon journey! Please don't hesitate to reach out if you have any questions. We are here for you.

Hi Sheryl, Thank you so much for taking the time to share your experience. We’re really happy to hear that our Customer Service Team was able to support you quickly and help resolve the issue with your order. We also completely understand that flavor preferences can vary, so we’re glad we could get you a better option that works for you. Your feedback truly means a lot, and we’re so glad you had a positive experience with us. If you ever need anything in the future, we’re always here to help.

Hi Cynthia, Thank you for sharing your thoughts. We’re glad to hear you feel confident in the quality of the product. We also really appreciate you highlighting your perspective regarding potassium and CKD-related dietary considerations. For individuals with specific medical conditions such as chronic kidney disease or those following medically prescribed dietary restrictions, we always recommend consulting with a healthcare provider to ensure any nutritional program is appropriate for their personal needs. We are grateful for your trust. Thank you again for taking the time to share your feedback.

Hi Abbigail, Thank you for taking the time to share your experience. We truly value your feedback and are committed to ensuring you have the best possible experience with ProLon. We wanted to acknowledge that feeling bloated is not a fun symptom to have. Bloating can sometimes occur during a significant dietary shift like Prolon, as it is a plant-based, fiber-rich program that can temporarily affect digestion and the gut microbiome. In most cases, these effects are short-lived and tend to improve once the body fully returns to a regular eating pattern, though individual responses can vary. We also understand your frustration regarding the results you experienced. Outcomes such as energy, clarity, and changes in weight or body composition can differ from person to person depending on a variety of factors, including baseline metabolism, stress, sleep, and pre- and post-fast nutrition. While many participants report positive benefits, others may not experience the same effects after a single cycle. Our Customer Service Team has already reached out to you directly via email from [email protected] to help address and clarify your concerns and work with you toward a resolution. Your satisfaction is very important to us, and we are dedicated to making your experience as smooth and positive as possible. We look forward to your response and the opportunity to support you further.

Hi Laurie, Thank you so much for your kind feedback! We’re really glad to hear that you found the ordering and delivery process easy, and that the product has been working well for you. It means a lot to know you value the research behind Prolon and are seeing positive results. We truly appreciate you taking the time to share your experience!

Hi Briana, Thank you so much for sharing your experience! We’re really happy to hear that you’ve completed Prolon twice and have felt a positive difference each time. We also appreciate your honesty about the challenges, especially being around food smells during the workday that’s something many people can relate to. It’s wonderful to know the program has still helped you feel supported and satisfied through the experience. Thank you again for being part of the Prolon community and for sharing your journey! We are always here for you when you need it!

Hi Virginia, Thank you so much for your kind words! We’re truly happy to hear that you’ve found Prolon to be effective and well-researched, and that our Customer Care team has been able to support you along the way. Your feedback means a lot to us and we’re grateful to be part of your health journey. We appreciate you taking the time to share your experience!

Hi Krissy, Thank you so much for sharing your experience! We’re really happy to hear your first round of the NextGen 5-Day Fasting Mimicking Diet went well and that you noticed a positive shift in how your body was processing food. That’s wonderful feedback. It’s great that you’re planning to continue on the recommended schedule consistency is truly key when it comes to experiencing the full range of long-term health benefits. We really appreciate you being part of the Prolon community and look forward to supporting you on your continued journey. Please, don't hesitate to reach out if you ever have any questions. We are here for you.

Hi Phyllis, Thank you so much for your kind words! We’re truly delighted to hear that you’re enjoying the products, and especially that our Customer Service team has made such a positive impression on you. That means a lot to us. We really strive to be as supportive and responsive as possible, so it’s incredibly rewarding to hear feedback like this. We sincerely appreciate your support and your trust in us. If there’s ever anything you need, we’re always here to help.

Hi Steve, We’re so glad to hear that! It’s great to know the website experience has been working much better for you. We truly appreciate you taking the time to share your feedback, it helps us continue improving. If there’s ever anything we can assist you with, we’re always here to help.

Hi Karen, We’re so happy to hear about your experience! It’s wonderful that you felt more energy, improved sleep, and saw such great results during your 5-day program. Even more importantly, we love hearing how it helped you reflect on the role food plays in your overall health. Thank you for sharing your journey with us. We’re so glad to be part of it!

Hi Brenda, Thank you for your feedback! We’re so glad to hear that you found the ordering process easy and appreciated the follow-up communication. We truly strive to make every step of the experience as smooth and supportive as possible. We appreciate you taking the time to share this!

Hi Susan, Thank you so much for sharing your experience with us! We’re thrilled to hear that everything arrived on time, well-packaged, and with all items accounted for. Our team puts a great deal of care into every order, so it’s wonderful to know that care came through in your experience. We truly appreciate your support and are so happy to have you as part of the Prolon community. Wishing you continued success and wellness on your longevity journey!

Hi Dorene, Thank you so much for your kind words! We’re truly happy to hear that you had a positive experience and felt well supported. Providing thoughtful, compassionate guidance is something we care deeply about, so your feedback truly means a lot to our team. We’re grateful to be part of your wellness journey and are always here whenever you need support along the way!