living in nyc and placing an order for…
living in nyc and placing an order for a large air conditioner from a company based in texas was---well---daunting---but my trepidation was totally eliminated by the exceptional customer service---well done :)
About PTAC4Less
Data updated- Website
- ptac4less.com
- Category
- Home & Garden
- Location
- United States · Knoxville
- Status
- Unclaimed
- Last 12 months
- 48 reviews
- Replies to negative
- 78% (7/9)
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Is PTAC4Less legit?
PTAC4Less (ptac4less.com) has a 4.4 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 78% of negative reviews; 48 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Ptac newly received stopped working
Ptac newly received stopped working. Notified company of problem. No response even though I bought extended coverage on warranty.
Reply from PTAC4Less2026-04-21
Hello -- According to our records we tried to reach you on 11/13/25 along with a voicemail but did not hear anything back. We have not been able to get in contact with you to verify the serial number of the broken unit.
Parts were a perfect fit
Parts were a perfect fit, fully operational Now
I had a very disappointing experience.
I had a very disappointing experience with PTAC4Less due to poor communication and lack of follow-through. In December, I reached out to their customer support twice regarding the purchase of a refurbished PTAC unit and received automated confirmations both times, but never heard back from an actual person. I was also given a discount code, which stopped working the next day. I attempted to follow up but again received no response. By the time someone finally replied weeks later, I was told they are no longer producing refurbished units and once current inventory is gone, that’s it. Had anyone responded when I originally reached out, I likely would have already completed my purchase. Customer service responsiveness is critical when making a large purchase, and unfortunately PTAC4Less failed in that regard. Based on this experience, I will be taking my business elsewhere.
Reply from PTAC4Less2026-02-09
Hey Corey - thank you for taking the time to share this. We’re genuinely sorry for the frustration and missed opportunity you experienced. You’re absolutely right: timely communication is critical, especially for a purchase of this size, and we fell short. During a company transition late last year, some inboxes and processes were not handled as they should have been, and your messages were regrettably missed. That’s on us - and we understand how that led you to lose confidence and ultimately take your business elsewhere. We’ve since corrected those gaps and rebuilt our customer support processes to ensure every inquiry is answered promptly and clearly. While we’re no longer producing refurbished units, we do still offer competitive pricing on new units, and we’d genuinely appreciate the chance to earn back your trust. If you’re open to it, please reach out to us directly and we’ll make sure you’re personally taken care of. Either way, we appreciate your feedback - it helps us improve.
Spoke with Mark over the phone he lead…
Spoke with Mark over the phone he lead me to the right product at a great price.
Reply from PTAC4Less2026-02-09
Thank you for the review! We’re glad Mark was able to guide you to the right product at a great price — we appreciate your business.
Pricing is very good and very helpful…
Pricing is very good and very helpful knowledge from Mr Mark Twitty makes ordering a breeze.
Reply from PTAC4Less2026-02-09
Thank you for the great feedback! We’re glad the pricing and Mark’s knowledge made your ordering experience easy — we truly appreciate your business.
Got one with wrong voltage
Got one with wrong voltage. Restocking fee and shipping makes it un doable. Will not use again
Reply from PTAC4Less2026-02-02
Hi Scott — thank you for your feedback. We understand how frustrating a voltage mismatch can be. For 265V PTAC units, our website displays a pop-up warning during checkout noting that these units are intended for commercial voltage only and requires confirmation before the item is added to the cart. Because the order was placed for a 265V model, our standard restocking and shipping policy applies. That said, we’re always happy to help customers confirm the correct voltage before ordering to avoid issues like this. Please feel free to reach out to our team with any questions—we’re glad to assist.
Hontoon Landing Resort & Marina
Running a small resort along the St. Johns Rive in Deland, Fl, ordering with this company, has always been easy, package arrive on time.
Reply from PTAC4Less2026-01-09
Thank you for the kind review! We’re glad ordering has been easy and that everything arrives on time. We appreciate your continued business.
service was great the only thing that…
service was great the only thing that bothered me was this unit was written up on the freight slip as weighing 159 lbs there is no way it weighted that much I am 77 yrs old and I was able to pick up the compressor side with no problem I believe 159lbs was used to inflate shipping cost with ptac pocketing the difference
Reply from PTAC4Less2026-01-09
Thank you for your review. The unit you ordered (12,000BTU Amana) weighs 120lbs. For shipping we must also include the weight of the pallet. That is where our warehouse gets the total of 159lbs for your order.
Best customer service department ever!!!
Reply from PTAC4Less2026-01-09
Wow—thank you! We’re thrilled to hear that and appreciate you taking the time to share.
Great service and company
Great communication and service
Reply from PTAC4Less2026-01-09
Thanks for the feedback! We’re happy to hear you received great communication and service.
Personal I dealt with was very…
Personal I dealt with was very knowledgeable and willing to help. Very polite and professional
Reply from PTAC4Less2026-01-02
Thank you for the positive feedback! We’re glad our team could provide knowledgeable and professional service.
John was very helpful
John was very helpful. He told me exactly which units he had in stock that were compatible to mine so I didn’t need to do my own research. He gave me new, like new, and refurbished options. Shipping was quick and he always replied to my emails promptly.
Reply from PTAC4Less2026-01-02
Thank you for your feedback! We’re glad John could assist you with compatible options and quick service. We appreciate your support.
Mark and John are amazing to work with.
Reply from PTAC4Less2026-01-02
Thank you! We’re glad you enjoyed working with Mark and John.
Product came when they said (was…
Product came when they said (was delayed one day because of weather). One unit was installed and person in room said he was sweating from all the heat.
Reply from PTAC4Less2026-01-02
Thank you for your review and for your patience with the weather-related delay. We appreciate your business.
John Smith was helpful guiding my…
John Smith was helpful guiding my decision. Will buy again, as need arises. Well done!
I ordered units with sleeves and…
I ordered units with sleeves and grilles, all that i received was the units so I am missing 5 sleeves and 5 grilles.
Reply from PTAC4Less2025-12-08
Hey Karl! We encourage you to reach out to us directly for any issues first. Your units came from our warehouse, and your parts are coming directly from the manufacturer. Please reach out to us for your tracking information.
John is always helpful and kind
John is always helpful and kind. My calls/emails are returned quickly with a pleasant tone and sense of humor. John always finds me the best deals and PTAC4Less get me my units fast and efficiently! 10/10
Mark is amazing
Mark is amazing! Quick to get our order in and shipped.
Do not buy anything from this company!!!!
Do not buy anything from this company!!!! Bought a so called refurbished unit that did not run. The only thing that ran was the fan & it only ran on slow speed. Been try to get some response from the so called warrenty department and they say they will get back to me but never do. Going on two weeks since I filled out there warrenty form which says they will respond with in three days they never did. If you buy anything from this clowns you will regret it.