Great customer service whenever there…
Great customer service whenever there is a problem.
About PuppyPad
Data updated- Website
- puppypad.co
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 272 reviews
- Replies to negative
- 29% (2/7)
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About this business
The Only Pee Pad Dogs Are Naturally Drawn ToPuppyPad has patented pheromone technology built into every pad that attracts your dog on instinct. No other pee pad has this. No training. No begging. No pointing at the pad and praying. Your dog walks up, does their business, and you move on with your day.Over 150,000 dogs have used PuppyPad successfully. Shelters use them on untrained rescue dogs who've never seen a pad in their life.PuppyPad is only available at PuppyPad.co or Shop.PuppyPad.co. We don't sell on Amazon. We don't sell in stores. If you see it anywhere else, it's a knockoff without the patented pheromone technology.Picture ThisYou wake up tomorrow morning and your feet hit dry floor. No puddle. No smell. No getting down on your hands and knees before you've even had your coffee.Your dog found the pad on their own last night. Used it. You didn't have to do a thing.No More Throwing Money AwayThose disposable pads you've been buying every month? The ones that get shredded in seconds, leak through to your hardwood, or get peed right next to? You're done with them. That $40, $60, $80 a month? Back in your pocket.Your Home Smells Like a Home AgainSomeone knocks on your door and you just open it. No rushing around. No spraying air freshener. No apologies. Your house smells like your house.It Works for Every DogYour old dog who can't hold it through the night is comfortable again. Your puppy who destroys everything can't rip this one apart. You're not cleaning the same spot on the carpet for the third time today. You're not angry at your dog for something they can't help.Wash It. Reuse It. That's It.Toss it in the washing machine when it needs it. Comes out fresh. Lay it back down. Same pad, 300+ washes. One pad replaces a whole year of disposables.Coming home feels normal again. Easy. Like it's supposed to.Completely Risk FreeWe know you've probably tried a bunch of stuff that didn't work. That's why we take all the risk. PuppyPad comes with a 90-day money-back guarantee. All we ask is you give it at least 2 weeks because some dogs take a little longer to catch on. If it doesn't work, you get every penny back. No questions asked.And if you need any help at all, our team will personally walk you through everything until your dog is using it.
Written by the business, not verified by us.Is PuppyPad legit?
PuppyPad (puppypad.co) has a 4.9 out of 5 rating on OK.one, based on 272 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 29% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the high overall quality of the durable puppy pads, noting how effectively they keep home floors clean and dry. Many individuals highlight that the customer service team is exceptionally responsive, providing kind and personalized assistance whenever general questions or order issues arise. Some people were dissatisfied with the product, mentioning that their pets completely ignored the pads and continued having accidents around the house. A small group of customers also shared frustrating experiences regarding unhelpful support communication and ongoing difficulties with return policies.
Auto-generated from all reviews of this business. For reference only.What people say
Emma was vey helpful
Emma was vey helpful, I would recommend puppy pad to a friend. Thanks for the excellent service.
Customer service
Great customer service!
I received a response almost…
I received a response almost immediately and provided with a response that may work.
thanks for the response!
Emma responded almost immediately to my request for adjustments to my on going orders for their products. This is almost unheard of in this day and age. I appreciate the speed and understanding they provide on each order I've had with them. Keep up the good work!
Pleasant experience overall
Pleasant experience overall. Good customer service.
customer service
GREAT EXPERIENCE
Orders promptly shipped. When I asked for further shipments to be cancelled, Emma responded promptly and graciously. It's a real pleasure to be able to do business in this kind of a courteous, helpful setting.
Sarah answered right away!
Sarah answered right away! AND gave me a tip on how to help a rescue pup who had lived in a shelter cage to use the pad to pee vs a nice soft place to lie down. It was like a conversation with a friend!!!!
Customer service made it right
Emma from customer service handled canceling my subscription after multiple emails. She was understanding and apologized for the delay in responding to my first 2 email requests.
The customer service is absolutely amazing..
The customer service is absolutely amazing!! Very helpful..
Love the product.
Love the product.The fact that it includes spot cleaner and laundry soap is a plus.
Great for small dogs!
Easy to order and reasonable prices.
Emma responded quickly with a great…
Emma responded quickly with a great suggestion that met my needs. Problem solved!
Puppy pads are the only ones that worked for my dogs
Puppy pads have worked so well for my dogs and new puppy. They train so much faster and that helps so much. They don’t even leave a smell. Customer service help quickly responds to issues or questions that I found. They are extremely responsive kind and want to make sure you are happy! You should try these pads.
I’m very happy with the puppy laundry sheets
I’m very happy with the puppy laundry sheets that they sell on the same site I bought my dogs pee pads from. The pee pads are great and to keep them looking great I buy the laundry sheets they offer that are so convenient, no measuring just throw them in with the pads and the pads come out clean! Works Great!
Good customer service
Sent email to Puppypad asking for help…
Sent email to Puppypad asking for help regarding shipment timeframe, prompt response and positive resolution to my problem, thank you!
Company is polite and kind.
Company is polite and kind. Thank you Jackie
Emma provided great customer service !!
Emma provided great customer service !! Quick response to a question and a plan for what worked best for my auto shipment.