For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Animals & Pets

PuppyPad

ClaimedCollecting reviews

272 reviews

4.9272 reviews
Write a review

About PuppyPad

Data updated
Website
puppypad.co
Category
Animals & Pets
Location
United States
Status
Unclaimed
Last 12 months
272 reviews
Replies to negative
29% (2/7)
Do you own PuppyPad? Claim this profile for free and start replying to reviews.

About this business

The Only Pee Pad Dogs Are Naturally Drawn ToPuppyPad has patented pheromone technology built into every pad that attracts your dog on instinct. No other pee pad has this. No training. No begging. No pointing at the pad and praying. Your dog walks up, does their business, and you move on with your day.Over 150,000 dogs have used PuppyPad successfully. Shelters use them on untrained rescue dogs who've never seen a pad in their life.PuppyPad is only available at PuppyPad.co or Shop.PuppyPad.co. We don't sell on Amazon. We don't sell in stores. If you see it anywhere else, it's a knockoff without the patented pheromone technology.Picture ThisYou wake up tomorrow morning and your feet hit dry floor. No puddle. No smell. No getting down on your hands and knees before you've even had your coffee.Your dog found the pad on their own last night. Used it. You didn't have to do a thing.No More Throwing Money AwayThose disposable pads you've been buying every month? The ones that get shredded in seconds, leak through to your hardwood, or get peed right next to? You're done with them. That $40, $60, $80 a month? Back in your pocket.Your Home Smells Like a Home AgainSomeone knocks on your door and you just open it. No rushing around. No spraying air freshener. No apologies. Your house smells like your house.It Works for Every DogYour old dog who can't hold it through the night is comfortable again. Your puppy who destroys everything can't rip this one apart. You're not cleaning the same spot on the carpet for the third time today. You're not angry at your dog for something they can't help.Wash It. Reuse It. That's It.Toss it in the washing machine when it needs it. Comes out fresh. Lay it back down. Same pad, 300+ washes. One pad replaces a whole year of disposables.Coming home feels normal again. Easy. Like it's supposed to.Completely Risk FreeWe know you've probably tried a bunch of stuff that didn't work. That's why we take all the risk. PuppyPad comes with a 90-day money-back guarantee. All we ask is you give it at least 2 weeks because some dogs take a little longer to catch on. If it doesn't work, you get every penny back. No questions asked.And if you need any help at all, our team will personally walk you through everything until your dog is using it.

Written by the business, not verified by us.

Is PuppyPad legit?

PuppyPad (puppypad.co) has a 4.9 out of 5 rating on OK.one, based on 272 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 29% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the high overall quality of the durable puppy pads, noting how effectively they keep home floors clean and dry. Many individuals highlight that the customer service team is exceptionally responsive, providing kind and personalized assistance whenever general questions or order issues arise. Some people were dissatisfied with the product, mentioning that their pets completely ignored the pads and continued having accidents around the house. A small group of customers also shared frustrating experiences regarding unhelpful support communication and ongoing difficulties with return policies.

Auto-generated from all reviews of this business. For reference only.

What people say

J
Janet Kaplan美国 · 3 reviews · Verified · Experienced 2026-08-02 ·

Kudos to Emma

I emailed Puppy Pad to ask several questions. Emma emailed me back within a few minutes, answering my questions directly, precisely & offered to change the shipping address since it hasn’t as yet shipped. She genuinely cared & was so helpful. It was reassuring to me that I was in good hands. Emma is an excellent employee & should be recognized for doing such an exemplary job. Kudos to her & to whoever hired her‼️

E
EvanBM · 1 review · Experienced 2026-08-03 ·

Subscription trap

Subscription trap – be careful at checkout Ordered a single pack of their Laundry Detergent Sheets and only found out afterward it had signed me up to a recurring 30-day "autoship" — this wasn't made clear at checkout. Their account/login page to manage or cancel a subscription is broken, so there's no self-service option. Cancelling required three separate email exchanges over several hours: each reply tried to push the billing date back or upsell instead of actually cancelling. Only got a written cancellation confirmation after I insisted a third time and mentioned I'd blocked payments with my bank. Got there in the end, but go in with your eyes open if you're offered anything described as an "autoship."

Reply from PuppyPad2026-08-04

Hi Evan, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Upon checking your account, we can confirm that your subscription has been successfully cancelled. We'd really appreciate the opportunity to speak with you directly and better understand what happened. If you're open to it, could you let us know the best time to call you? We'd also love to hear what we can do to help make things right. Thank you again for your honest feedback. We hope to have the chance to regain your trust. PuppyPad Customer Experience Team

T
Tommy美国 · 1 review · Verified · Experienced 2026-08-03 ·

Excellent customer service

Excellent customer service! Emma was very helpful and responded very quickly to my request.

J
Jeanne美国 · 1 review · Verified · Experienced 2026-07-27 ·

These pads are fantastic and a life…

These pads are fantastic and a life saver for me! MY dog does both of his businesses on the pad. So easy to just put soiled pad in the washer. Love this product!

S
Sherry Atwood美国 · 3 reviews · Verified · Experienced 2026-08-03 ·

The pads came in record time

The pads came in record time. They were much needed. Thank you!!

B
Barbara-Jo Savell美国 · 2 reviews · Verified · Experienced 2026-08-03 ·

First time I’ve used it and it was easy…

First time I’ve used it and it was easy to say what I wanted to!

M
Michael Johnson美国 · 3 reviews · Verified · Experienced 2026-08-03 ·

In with the pads out with the paper.

Found website to be very accurate and detail about this product. I would recommend this product to other pet owners. The dogs were naturally attracted to the pad,which was great. No more paper pads.

C
Carl美国 · 1 review · Verified · Experienced 2026-08-03 ·

They’re great.

c
customer美国 · 7 reviews · Verified · Experienced 2026-08-03 ·

The customer service is excellent

The customer service is excellent. They’re always following up to make sure everything is right.

C
Cari美国 · 3 reviews · Experienced 2026-08-03 ·

Truly appreciate this product

Truly appreciate this product! We had a dog with medical needs and now one that absolutely refuses to leave the house if there was a chance of wet paws. And almost every dog we’ve ever had always needed to go out at least once during the small hours of the morning. Having these pads makes life so much easier, cleaner, and more enjoyable. Have bought them multiple times and probably will again.

M
Michael美国 · 2 reviews · Verified · Experienced 2026-08-01 ·

Great puppy pads and service from Emma!!

Emma responded very quickly. She was very kind and considerate! Her puppy pads are the best! My three rascally Shih Tzu’s, Jax, Boo, and Onyx love them!

D
Donna美国 · 1 review · Verified · Experienced 2026-07-02 ·

The response to my email was very…

The response to my email was very quick. Emma was very helpful with trying to solve my issues. She asked if there was anything that could be done. My dog is completely house trained now so I no longer need the detergent or the spray and Emma answered my questions and solved my issue.

K
Kristie Sweeney美国 · 17 reviews · Verified · Experienced 2026-08-02 ·

Best investment for your money

Best investment for your money you’re not throwing them out you’re not spending money every month at the store they wash beautifully they dry beautifully. I do recommend getting the laundry sheets that go with it and the enzyme spray works great best investment.

S
Samuel Hanono西班牙 · 2 reviews · Verified · Experienced 2026-08-02 ·

The puppy pads are great super…

The puppy pads are great super absorbent and pups are drawn to them when they need to pee and poop.Easy to clean they go in washer and dryer with no shrinkage and no odour.

J
Jana美国 · 1 review · Verified · Experienced 2026-08-02 ·

I have a monthly detergent that I was…

I have a monthly detergent that I was not using and I needed to stop the subscription. I had lost the original email with my order number in it. And somehow my email and account was unable to be found. However, Emma and her team worked very hard to help me with the situation and Emma was able to resolve this.

K
Kim美国 · 2 reviews · Verified · Experienced 2026-08-02 ·

Great product with a great customer…

Great product with a great customer service department!!

C
Corydon美国 · 1 review · Verified · Experienced 2026-08-02 ·

Emma responded quickly to a concern and…

Emma responded quickly to a concern and was very responsive.

K
Karen美国 · 3 reviews · Verified · Experienced 2026-08-02 ·

Great product

Great product. I have ordered twice. Very responsive online support. Helped when my 8 week old Maltipoo was an early reluctant user. Now at 13 weeks uses 100% - no more accidents. Great company and customer support. Pads wash well - come out like new

H
Honey美国 · 4 reviews · Verified · Experienced 2026-08-02 ·

PuppyPads responds to request quickly

I love my PuppyPads. Honey is wonderful about using them when we can't go outside. I subscribed to the washing machine soap. I love how clean the pads get. Somehow, I got too many unused boxes, I contacted PuppyPad e-mail and asked that they hold the shipment for a for a few months. Their response was within 10 minutes that my request was received and the shipment held. I love fast service!

C
Carolyn Sears美国 · 6 reviews · Verified · Experienced 2026-08-02 ·

How the product work

When I received the products was