About Rail Ninja
Data updated- Website
- rail.ninja
- Category
- Vehicles & Transportation
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 593 reviews
- Replies to negative
- 59% (211/358)
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About this business
Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
Written by the business, not verified by us.Is Rail Ninja legit?
Rail Ninja (rail.ninja) has a 3.1 out of 5 rating on OK.one, based on 939 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 59% of negative reviews; 593 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes. However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
Auto-generated from all reviews of this business. For reference only.What people say
Easy to use and follow
Very good service
Very good service, clear and easy booking and customer service on a query was excellent.
Thanks for helping with an emergency…
Thanks for helping with an emergency situation. Our driver to the station, Lisboa Oriente, was in a car wreck which caused us to miss our train. The ticket lady at the station gave us emergency seats on the next train which was sold out. Our original tickets were refunded. THANKS!!
Train was on time
Train was on time. People in the station were helpful by confirming where to stand on the platform so you're right in front of your car. Overall, it was a great experience
It was very easy to book the train…
It was very easy to book the train tickets and when there were changes to the time, I was informed straight away. Appreciate that.
It was a bit confusing to try and…
It was a bit confusing to try and access the tickets to print. I tried downloading one of the emails and realized it was the wrong email as it did not have the tickets. Once I figured it out, I was good to go.
Great rail service from Barcelona to…
Great rail service from Barcelona to Madrid, on time and very comfortable. Food and service was excellent - highly recommend
Good custumer service
When booking my ticket, I overlooked the fact that I had selected the wrong time. I was subsequently able to change my ticket via customer service. It was great that the process went smoothly and I received quick responses to my questions.
They supplied the tickets for my…
They supplied the tickets for my journey. I'm very grateful for their well-organised service!
Quick and easy
Straight forward
Straight forward . Easy process Keep up the good work 🙏
Very easy process
Very easy process, got E tickets in a couple of hours
It was straightforward and simple to…
It was straightforward and simple to book.
Easy to access and book, quick response
Easy site to access and book
Easiest train ride ever booked in Europe!
Super seamless interface and confirmation.
I did a search and it was not…
I did a search and it was not compleacated easy to book and good price
Booking the tickets was a piece of cake
Booking the tickets was a piece of cake. The itinerary and the fares for the journey were set out very clearly.
Simple to use
Simple to use - fast and effective way to book trains in Korea
The staff helped amend bookings without…
The staff helped amend bookings without fuss. All ran quite smoothly