Rail Ninja

Everything was fine but I found out…

Everything was fine but I found out that AmTrak offers a senior citizen discount. I wish railninja had put that on their booking form.

Rail Ninja is safe and efficient

Rail Ninja is safe and efficient. The program is easy to use and retains information for return users. I have found it to be very quick and easy to use. I was also surprised to find that I had earned travel credits.

booking train

it was very easy to book our tickets. we booked ahead and tickets were received once they went on sale.

Easy

Very Easy to make a reservation!

Super Easy, no fees

Super easy with no fees 👍👍👍👍👍👍👍

Booking is straight forward.

it's a clear web page display and easy…

it's a clear web page display and easy to use.

Professional

Professional, quick response, great service

Website was easy to navigate

Never again!

On June 27, 2026, I purchased two Amtrak tickets for a trip from NYC to Washington, D.C. on July 12, 2026, along with two return tickets for July 19, through Rail Ninja. I paid a huge amount—$1,186 (!). As it turned out, the price I paid was inflated by several hundred percent (at least four times the regular rate), and the travel conditions in both directions were appalling—not even worth 10% of the price. The train was filthy (photos attached). Seats were unreserved, leading to a scramble for spots in the carriages. I was traveling with suitcases I had intended to check, but at the station, I was told I had to keep my luggage with me. There was no room for the suitcases, and very rude conductors shouted at me to move them from in front of my feet (even though I hadn't placed them in the aisle), yet there was nowhere else to put them. On the return trip, a conductor forced my daughter and me out of our seats, shouting that they were reserved for passengers with disabilities (even though no such passengers were in the carriage—an elderly lady only boarded at the next stop, at which point we gave up the seats). When I asked the conductor to find us a seat, he told me to find one myself. After hauling our very heavy suitcases through several cars with no available seats, we reached the business class car, only for the conductor to shout that we couldn't enter because it was business class. We finally found seats—though, naturally, my daughter and I didn't sit together; we were at opposite ends of the carriage—and our suitcases were tossed into a corner. It was the worst train journey of my life. It was my first time in the USA, and everything was great—except for that Amtrak trip. I paid $1,186, so I assumed that price would guarantee a decent journey. I have never felt so cheated or discriminated against. I will not let this matter go without compensation; I will take the case to court if necessary. I strongly advise against: 1) buying tickets through Rail Ninja – ticket prices are inflated by several hundred percent and you will be ripped off, 2) traveling with Amtrak – filth, arrogant conductors, appalling travel conditions, and no seat assignments. Never again will I use the services of Rail Ninja or Amtrak!

I contacted Rail Ninja support…

I contacted Rail Ninja support regarding a specific schedule issue with the South Korean KTX/SRT train integration from Suseo to Gyeongju. The agent, Afina, told me a colleague would follow up, and then completely abandoned the chat. I was left waiting for nearly an hour (50+ minutes) with no response. Even when I explicitly requested that they convert the chat into an email support ticket so I wouldn't have to keep waiting, they completely ignored me. Incredibly unprofessional and non-existent customer support.

Horrible Service

This service is truly horrible and I don’t recommend it to my enemies. When I booked on the rail ninja app, I went through the motion and selected first class seats from Fez to Casablanca. I paid $80 for 2 seats but didn’t allow me to select my seats. The next day I received a confirmation email with a system generated seat assignment. They assigned me and my wife two different seats away from each other. I contacted the representative on the app and messaged them. They responded that no one is allowed to select a seat. The computer assigns you a seat and you have to accept it. I told them I would rather sit next to my wife than next to a stranger. They said the system assigns you a seat and no one is allowed to select their own seat. Then I said but I suffer from severe motion sickness and I must sit facing forward because backward seats get me nauseated and make me throw up. They said again the system assigns you a seat and you must accept it. Our medical conditions are our problem not theirs. At that moment I was furious and decided to cancel the train trip and just call a taxi. They said my cancellation is subject to a 10% cancellation fee and they made me pay $8 to cancel my trip. That made me more furious. Lessons learned. When I book a trip online, if I am not allowed to select my seats, I will not run my credit card and will not gamble like I did with rail ninja. I love Morocco but hate their rail ninja ridiculous system. Please be careful and mindful to avoid going through the same terrible experience I had with them.

ken mcgrathUnited Kingdom · 19 reviews · Experienced 2026-09-03 · Posted 2026-09-03

Massively overpriced and 3 x markup of…

Massively overpriced and 3 x markup of real fare cost

not able to reserve seats is a drawback

Booking was fast and easy

Booking was fast and easy; I am travelling First Class. The agent promised me to request the seats that I wanted, I believe is the right hand side of the train to see Mt Fuji... when I called 2 months later to find out if I had what I requested she told me "there is no note in the file... we have no control over that" I have been assigned Car 9 Seat 13-D &C. No idea if it is what I want !!

App did not recognise at first that I…

App did not recognise at first that I Espa return same day, otherwise ok.

I would prefer to able to print…

I would prefer to able to print physical tickets before we leave on our trip. Other than that all was fine.

DEAR sIR/Madam,

DEAR sIR/Madam, Had trouble trying to find XPT website, but when found was easy to book trip.

Relatively easy to book

Relatively easy to book, with lots of signposting and options

Rail Ninja will cost you big dollars.

I’m extremely disappointed with Rail Ninja based purely on what I paid compared to the actual rail fare. I never use sponsored sites from google searches, but I was a bit rushed in this instance, so I take full responsibility in this instance. If you are reading this review, close your browser and book your ticket from the official rail site, don’t pay someone money for jam.