Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
Written by the business, not verified by us.Rail Ninja (rail.ninja) has a 3.1 out of 5 rating on OK.one, based on 939 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 59% of negative reviews; 593 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes. However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
Auto-generated from all reviews of this business. For reference only.Made a reservation.. NYC to Boston. A few weeks later get a text saying that train was cancelled and gave me alternative for another train. Within 24 hrs I did select a the new train. Then got an email saying that my tickets were cancelled and refunded because I didn't respond in time. Ok no problem .. I will rebook. Went to rebook and that train is now TWICE THE AMOUNT. Go figure. Great way to scam people. I wouldn't trust Rail Ninja at all.
I ordered a ticket in time to catch my flight however without seeking my OK Nail Ninja issued a ticket on a later train than the one I ordered. That is a ticket I cannot use. I’ve now been waiting for a customer service agent without success for almost an hour Don’t use Rail Ninja I used them for the convenience and trust rather than buying direct from Korail won’t make that mistake again
Worse customer service EVER! I paid for business class high speed and received intercity economy, a $42 difference. They robbed me and had better tickets to offer. I do NOT recommend.
It was good but when I did the first reservation, I missed the step to increase the number of people from 1 to 3. I found it later when I went back to do the other 2. You might see if this is a clear as it should be. If I'm the only person who has had this issue, then you can leave it alone.
We had understood that as senior citizens (83) we were entitled to a price reduction, but could find no means to access this reduction.
Quick response over a weekend to a booking issue. Cancellation policies and options not readily available online. Seat selection on Business Class not easy to book and confirm.
I will be traveling wit 5 people besides myself and 2 of those are toddlers. I was looking forward to a compartment but they were only available at 6;39, too early; or 17:49 which is too late. So we will travel 2nd class. The agent that helped me change from the 6:39 time to 10:49 was very helpful and efficient. When the chat line failed, she went to email so we could complete our business. Much appreciated, Dubravka.
Compré 3 pasajes de ÖBB a través de Rail Ninja por USD 183. Inmediatamente después de comprar, revisé Omio, donde el mismo tren costaba €21,89 por pasaje, y la página oficial de ÖBB, donde costaba apenas €19,90. Los 3 pasajes costaban, por lo tanto, €59,70 directamente con ÖBB. Me comuniqué inmediatamente para cancelar, pero en lugar de hacerse cargo de esta diferencia absurda, me dijeron que debería haber “leído lo que estaba comprando”. Si hubiera sabido que me estaban cobrando semejante diferencia, obviamente jamás habría comprado a través de ellos. Solo me ofrecieron USD 50 de reintegro. Me sentí completamente engañada y estafada. ⚠️ Revisen siempre Omio y, sobre todo, la página oficial de ÖBB antes de comprar en Rail Ninja. No recomiendo esta empresa en absoluto. I bought 3 ÖBB train tickets through Rail Ninja for USD 183. Immediately after purchasing, I checked Omio, where the exact same train was €21.89 per ticket, and the official ÖBB website, where it was only €19.90 per ticket. The 3 tickets therefore cost €59.70 directly from ÖBB. I contacted Rail Ninja immediately to cancel, but instead of acknowledging this outrageous price difference, they told me I should have “read what I was purchasing.” If I had known I was being charged such an absurd markup, I would obviously never have bought through them. They offered only a USD 50 refund. I felt completely misled and taken advantage of. ⚠️ Always check Omio and, above all, the official ÖBB website before booking through Rail Ninja. I absolutely do not recommend this company.
The website was easy to navigate However when I received the tickets they had the wrong price, perhaps it’s just the translation but I bought first class tickets
Buying a first class seat I expect to be able to select the exact seat - this wasn't available to me.
DO NOT USE RAIL NINJA ABSOLUTE SCAM The mark up is nearly double the price with rubbish customer service and cancellation policies. It is NEGLIGENT for any reputable website to refer you to use rail ninja. Book your travel directly through the transport operator. We request a partial refund as compensation for the loss incurred and unconscionable profit made by Rail Ninja - company should be shut down.
STAY AWAY FROM THESE CROOKS! You will be charged a 50% fee for ALL BOOKINGS! DO NOT USE THEM!
I was searching for an eco-friendly way to travel from Larvik to Uppsala. In Rail Ninja, it said I should book the first part of my train ride (Larvik to Oslo) separately, which I did. That first train was incredibly delayed. I tried to contact Rail Ninja to change the time of my ticket, which was not possible. I understand that bureaucratically they don't have to change the time of my ticket, but their own website said that I should book it separately. Good customer service would just help a customer in a situation like this, it is out of my control and now I'm stranded. The ticket was incredibly expensive for me...
charged 122 euros for 2 tickets with a face value of 28 euro's each. Don't use this company go direct to the train operator
pretty easy to follow schedules. Booking itself was ok
We paid double + .....the standard fee Me and my wife we were both sitting on a corridor in different seats instead of a 6 compartment wagon we booked... We paid 227 euros per person from Bergen to Oslo... The conductor on the train informed us that the seats we were sitting were 100 - 130 euros maximum.
Very bad service, I booked and paid then I received that the train booked is not canceled, refund was made and USD 8 is deducted as cancellation fee.
It was quite easy to book my rail ticket. However, having to change trains at Malmo Central and not speaking the local language, it would have been more satisfying to know which platform I had to change from and to. I realize platforms can change, however.
fast and easy with absolutely no issues for booking our transportation in August for trip scheduled in September - thank you
Update: I contacted the customer service & we reached a satisfing deal 2 solve the problem , so I changed my rating.. ..... I booked 1 teckit which is supposed 2 b for 186SAR but I was charged for 144USD
939 reviews matching
