Recoverit is a leading data recovery software known for its impressive 99.5% success recovery rate. It can fully restore deleted files, videos, photos, and over 1000 other file formats from more than 2000 storage devices, including SD cards, HDDs, external drives, crashed computers, and various operating systems like Windows, Mac, NAS, and Linux. Additionally, it offers advanced features for repairing corrupted videos and photos. When it comes to recovering your valuable data, Wondershare Recoverit is the ultimate choice.
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Is Wondershare Recoverit legit?
Wondershare Recoverit (recoverit.wondershare.com) has a 3.3 out of 5 rating on OK.one, based on 661 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 30% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss User experience, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the software is exceptionally effective at successfully restoring lost data, precious memories, and files from various damaged or corrupted storage drives. People deeply appreciate the intuitive interface, noting that the recovery process is fast, reliable, and straightforward without requiring advanced technical expertise.
Some reviewers were not happy with certain outcomes, mentioning that specific recovered files remained corrupted and could not be opened or played properly. Others also noted occasional challenges with unexpected upgrade prompts, strict license limits, and difficulties reaching effective customer support assistance.
Auto-generated from all reviews of this business. For reference only.
Terrible programme. Doesn’t work. I called up customer and was patronised by their service staff. Absolute waste of time. They were so rude, I couldn’t be bothered to waste the time and energy trying to get a refund.
Reply from Wondershare Recoverit2024-09-23
Thank you for bringing this issue to our attention. We are truly sorry to hear about the issues with your order and apologize for the inconvenience caused. It appears that your package was unexpectedly returned, and we will be reviewing this with our team to help improve our service.
We would like to ask if the troubleshooting solution provided by our customer support is helpful to you? If it is indeed not helpful, your order can be fully refunded within 7 days. Please don't hesitate to contact us at [email protected], and we will assist you promptly.
Thank you for your understanding and patience.
Reasonable recovery tool, it did not recover much from a disaster with CleanmymacX's "space lens. Word of warning for users of that application "don't use Space Lens" without knowing what you are deleting as
Recoverit will not restore it.
Reply from Wondershare Recoverit2024-09-23
Thank you for bringing this issue to our attention. We are truly sorry to hear about the issues with your order and apologize for the inconvenience caused. It appears that there are problems with restoring some programs, and we will be reviewing this with our team to help improve our service.
Please don't hesitate to contact us at [email protected] when you need support, and we will assist you promptly.
Thank you for your understanding and patience.
It didn't recover a lot of the important files I needed.
It didn't recover a lot of the important documents. It did recover some videos and .jpg files
Reply from Wondershare Recoverit2024-09-23
We understand your frustration with the recovery results. We strive to provide a reliable service and are disappointed to hear that it didn't meet your expectations. We appreciate your feedback and will use it to improve our service.
I don’t know what went wrong first I had a lot of trouble trying to locate the driver the then I lost a big out of the recovery but that was my faulT. And I can’t get the driver load so another bites the dust..:
Reply from Wondershare Recoverit2024-09-23
Thank you for bringing this issue to our attention. We are truly sorry to hear about the issues with your recovery and apologize for the inconvenience caused. It appears that there are problems with restoring the programs, and we will be reviewing this with our team to help improve our service.
Please don't hesitate to contact us at [email protected] when you need support, and we will assist you promptly.
Thank you for your understanding and patience.
Dear customer,
We are sorry to bring you a bad experience. Our product focuses on recovery function, but the recovered data cannot be used directly sometimes. Therefore, we have another repair software. We understand your feelings, but this is indeed a technical barrier.
I hope you can understand. After we confirm that we cannot help you, we will try our best to refund you.
Can't get it to work, I can see the found files but it won't recover them. Their solution, pay more money to upgrade.
Reply from Wondershare Recoverit2024-09-20
Dear customer,
We are sorry to bring you a bad experience. Our product focuses on recovery function, but the recovered data cannot be used directly sometimes. Therefore, we have another repair software. We understand your feelings, but this is indeed a technical barrier.
I hope you can understand. After we confirm that we cannot help you, we will try our best to refund you.
Did absolutely nothing. It recovered files but they were either corrupted or unable to be opened. Waste of money
Reply from Wondershare Recoverit2024-09-20
Dear customer,
We are sorry to bring you a bad experience. Our product focuses on recovery function, but the recovered data cannot be used directly sometimes. Therefore, we have another repair software. We understand your feelings, but this is indeed a technical barrier.
I hope you can understand. After we confirm that we cannot help you, we will try our best to refund you.
I paid $79 for NOTHING. I requested a refund twice, to no avail. Their service did nothing to recover my lost data.
Reply from Wondershare Recoverit2024-09-20
Dear customer,
We are sorry to bring you a bad experience. Our product focuses on recovery function, but the recovered data cannot be used directly sometimes. Therefore, we have another repair software. We understand your feelings, but this is indeed a technical barrier.
I hope you can understand. After we confirm that we cannot help you, we will try our best to refund you.
I could reach only some of the lately deleted video & photo files. more than %95 of the detected files were unreadable although their file names were detected
Reply from Wondershare Recoverit2024-09-19
We understand your frustration with the limited recovery of your deleted files. We strive to provide the best possible experience for our users, and we are sorry to hear that you encountered this issue. We appreciate you bringing this to our attention and will use your feedback to improve our services.
Recovers almost all the files, but only if te HDD is recognizable. But it should have the capacity to recover from non-recognizable drives also.
Reply from Wondershare Recoverit2024-09-13
Dear Siebel,
Thank you for taking the time to share your positive feedback regarding our product. We are thrilled to hear that you are satisfied with your experience with us.
We strive to provide the best possible products and services to our customers, and your kind words serve as a great motivation for us to continue doing so. We truly appreciate your support and loyalty.
Thank you again for your feedback and for choosing Wondershare. We look forward to serving you in the future.
Best regards,
Wondershare Customer Care
Edit : i obtained a refund after being contacted by the customer service department.
I'm keeping a moderate rating because it was time consuming and frustrating.
They sold me an ‘SD recovery’ licence (around €100 with tax)? I scan my card to recover photos, and when it comes to recovering them, they ask me for a new premium subscription at €70 (after tax).
I can't get anything back at all after taking out the 1st subscription, which does mention a possible ‘SD recover’. It's a real scam, and a disgrace.
Obviously there's no way of contacting support apart from an AI chatbot that doesn't understand a thing. So I can't even get my money back...
Edit : Following Wondershare's reply, here's mine: If your famous customer service department existed, I wouldn't have written this review. The only accessible point of contact on your website is your chatbot, the other points of contact are forms for resellers, affiliate partners, the media or for commercial enquiries as a business. Stop making fun of people, it's all well and truly worked out...
Reply from Wondershare Recoverit2024-09-02
Dear Tristan,
Thank you for sharing your feedback about our subscription plans and AI chatbot.
If you have any queries for fixes or subscription convenience, you can contact our customer service and we will provide you with answers and technical services.
We apologize if the response provided by the chatbot did not meet your expectations. The AI chatbot is designed to respond to common queries quickly and automatically, but we understand that it may not always effectively solve all customer issues. We value your feedback and will use it to improve the performance and accuracy of the chatbot.
We also want to assure you that we have a dedicated customer service team to help you with any specific or complex issues that the chatbot may not be able to resolve. Please feel free to contact us directly and we will be more than happy to provide you with personalized assistance.
Thank you for bringing this to our attention, we appreciate your understanding and we are working hard to improve our customer support experience.
Regards,
Wondershare Customer Service
The tool doesn't provide a free preview and I paid the subscription to recover a corrupted video file. Recoverit's "recovery" merely created a copy of the corrupted video with the copy having exactly the same corruption and the same number of bytes as the original video. It was waste of money.
Reply from Wondershare Recoverit2024-08-06
Dear Margot,
We have received your question and are sorry for the bad experience. There might be some misunderstanding here. Please give us a chance to clarify things for you.
We take your concerns seriously and we want to ensure that this issue is addressed properly. Our goal is to provide a transparent and satisfactory experience for all our customers. We apologize if there have been any misunderstandings or errors in the past.
Is there any email address or order that you can share with us? We will have further updates once we receive your feedback.
Wish you a happy life.
I purchased a license paying $88, but it asked for more money when recovering. Wasted my time & money and do not recommend it. this is a scam.
Reply from Wondershare Recoverit2024-07-31
Dear Kavindra,
We have received your question and are sorry for the bad experience. There might be some misunderstanding here. Please give us a chance to clarify things for you.
We take your concerns seriously and we want to ensure that this issue is addressed properly. Our goal is to provide a transparent and satisfactory experience for all our customers. We apologize if there have been any misunderstandings or errors in the past.
Is there any email address or order that you can share with us? We will have further updates once we receive your feedback.
Wish you a happy life.
I agree with most people review only 1 star here. If you formatted your drive or memory card, This software cannot get it back. I suspect this is a scam. Remember that this software had supported from China. I just canceled my account today July 14, 2024 after more than 7 days emailed back and forward but WASTE MY TIME AND GET NOTHING.
Reply from Wondershare Recoverit2024-07-17
Dear customer,
We are sorry to hear about your negative experience with our product. We understand your frustration and we apologize for any inconvenience this may have caused.
We cannot guarantee 100% recovery because some operations are irreversible. Of course, in the case that we can recover, we will try our best to solve it for you.
Thank you for bringing this matter to our attention. We look forward to assisting you further.
Sincerely.
Was told to "Refrain from exiting chat when I had a bad network on my side". That did not sound professional.
Reply from Wondershare Recoverit2024-06-28
We apologize for any inconvenience caused by the previous agent's response.
Our team aims to provide professional and courteous customer service at all times. Regarding the discount offer, it was set up in a specific way and the previous agent provided detailed information about it in the email. As for the comment about refraining from exiting chat, we understand how it may have sounded unprofessional.
However, our team's intention was to ensure that we could assist you in resolving any issues you were experiencing with your network. Please let us know if there is anything else we can do to assist you.
Hi,
We are sorry to hear that you had a negative experience with our software. We take all feedback seriously and strive to improve our products and services based on customer feedback.
We would like to understand the specific issues you faced while using our software so that we can address them and improve our software. Could you please provide us with more details about the problems you encountered? This will help us to identify the root cause of the issue and take appropriate action to prevent it from happening in the future.
We would also like to offer our assistance in resolving any issues you may have faced while using our software. Our technical support team is available 24/7 to assist you with any queries or concerns you may have. Please do not hesitate to contact us if you require any assistance.
Once again, we apologize for any inconvenience caused and appreciate your feedback. We are committed to providing the best possible customer service and ensuring your satisfaction.
just formatted my SD card by mistake, and tried to recover it using the Wondershare Recoverit.
Guess what.. the app recovered Zero files.
Reply from Wondershare Recoverit2024-06-14
Hi,
We apologize for any inconvenience you may have experienced while using Wondershare Recoverit. We understand the frustration caused by losing important data and we are here to assist you.
Firstly, we would like to assure you that we take your concerns seriously and we are committed to providing the best possible customer service. We apologize if our software did not meet your expectations in this particular instance.
When it comes to data recovery, there are various factors that can affect the success of the recovery process. It is important to note that the chances of successful recovery decrease if any new data has been written to the SD card after the formatting. Additionally, the type of data and the extent of the formatting can also impact the recovery results.
We recommend trying a few troubleshooting steps to increase the chances of successful recovery:
Ensure that you have the latest version of Wondershare Recoverit installed. Updates often include improvements and bug fixes that can enhance the recovery process.
Double-check that the SD card is properly connected to your computer and recognized by the software. Sometimes, a loose connection can prevent the software from detecting the device.
If possible, try using an alternative data recovery software to see if it yields different results. There are several reputable options available in the market.
If you have followed these steps and are still unable to recover your files, please provide us with more details about the formatting process and any other relevant information. Our technical support team will be more than happy to assist you further and explore alternative solutions.
Once again, we apologize for any inconvenience caused and appreciate your patience. We are committed to resolving this issue and ensuring your satisfaction.
All the agents were great and stuck with me for a very long and tedious ordeal. Many hour over about a weeks time. This review is not about them. Recoverit itself didn’t work - despite my having stopped using the computer immediately after files were lost so they wouldn’t be overwritten. Not even one out of hundreds of files was decipherable after recovering them. Agents then helped me through the Repairit tool. Days later they were sorry but could repair nothing. The computer checked out fine. Possibly a glitch in MS Windows/Office (which is another story). Bottom line: the tech support is amazing, the tech itself, not so hot.
Reply from Wondershare Recoverit2024-05-24
Thank you for your feedback and for acknowledging the efforts of our agents. We apologize for the inconvenience you experienced with Recoverit. We understand how frustrating it can be to lose important files and not have them recovered successfully.
We appreciate your patience throughout the process and for trying the Repairit tool as well. We apologize for not being able to repair your files despite our best efforts. It's possible that there may have been a glitch in MS Windows/Office, which could have affected the recovery process.
We value your feedback and will take it into consideration to improve our technology and services. If there's anything else we can assist you with, please let us know.
Why do they advertise themselves as being able to recover files in 2 min? I've been waiting for 2 hours for the deep scanning to finish!!!
Reply from Wondershare Recoverit2024-05-24
We apologize for the inconvenience and the delay you experienced with the deep scanning process. The estimated time for file recovery can vary depending on the size and complexity of the files being scanned. While we strive to provide accurate time estimates, there may be cases where the process takes longer than expected.
We understand that waiting for a long time can be frustrating, and we apologize for any inconvenience caused. Our team is constantly working to improve the scanning and recovery process to make it faster and more efficient.
If you have any specific concerns or questions about the scanning process or the estimated time, please reach out to our support team. We are here to assist you and provide any necessary information or updates.
Thank you for your patience, and we apologize again for any inconvenience caused.
Wondershare recoverit is providing a service to nations who are helpless when they loose their lifetime memories stored in the external HDD in a second, and the pain is forgotten when we recover the Data by the Wondershare. Service to Nation is Service to God. We wish them all the best and bright future.
Loganathan
