Recoverit is a leading data recovery software known for its impressive 99.5% success recovery rate. It can fully restore deleted files, videos, photos, and over 1000 other file formats from more than 2000 storage devices, including SD cards, HDDs, external drives, crashed computers, and various operating systems like Windows, Mac, NAS, and Linux. Additionally, it offers advanced features for repairing corrupted videos and photos. When it comes to recovering your valuable data, Wondershare Recoverit is the ultimate choice.
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Is Wondershare Recoverit legit?
Wondershare Recoverit (recoverit.wondershare.com) has a 3.3 out of 5 rating on OK.one, based on 661 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 30% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss User experience, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the software is exceptionally effective at successfully restoring lost data, precious memories, and files from various damaged or corrupted storage drives. People deeply appreciate the intuitive interface, noting that the recovery process is fast, reliable, and straightforward without requiring advanced technical expertise.
Some reviewers were not happy with certain outcomes, mentioning that specific recovered files remained corrupted and could not be opened or played properly. Others also noted occasional challenges with unexpected upgrade prompts, strict license limits, and difficulties reaching effective customer support assistance.
Auto-generated from all reviews of this business. For reference only.
Absolute fraud from step 1 - that’s the experience I had. I bought Recoverit software which promised to recover the data from my hard drive.
However, after I bought a monthly subscription for 75 usd, it broke most of my data and saved a small part of all data. About disaster for the money paid and the promising messages in their ad.
One more thing! In promotional videos, Recoverit team uses a sleek frauding technique - so you erase (or reformat) your data on a hard drive first and buy Recoverit after to get your data back,
When I realised the software doesn’t work, I couldn’t contract any support centre or chat or support team.
Neither could I claim a refund.
Looks like a complete fraud and scam - so I would like to warn everyone form using Recoverit or any other product of Wondershare Group!
I like “Contact our support” in the team reply! I tried contacting your support multiple times and neither in chat or via the phone I was able to make it!!! Please contact me if you really want to rectify the issue.
If I don’t hear back from you, I will make sure I share everywhere how you fraud the users! As a digital communications manager, I will make sure my feedback is shared in all possible channels so that other people do not suffer from your scam!!!!
Reply from Wondershare Recoverit2024-05-17
We are deeply sorry to hear about your negative experience with our Recoverit software and the difficulties you encountered with data recovery and customer support. We understand your frustration and disappointment, and we apologize for any inconvenience this may have caused.
We take these matters very seriously and we want to investigate this further to understand what went wrong and find a solution to assist you. Please contact our customer support team and provide them with more details about your experience, including your order information and any error messages you received. We will do our best to assist you and find a resolution to this problem.
Regarding the refund process, we apologize for any confusion or difficulties you faced. Our refund policy may vary depending on the product and the platform used for the purchase, but we assure you that we will do our best to assist you with the refund process and ensure that you receive a fair and timely resolution.
We appreciate your feedback and we take it seriously as we continuously strive to improve our products and services. We apologize for any inconvenience this may have caused and we hope to have the opportunity to rectify this situation for you.
Once again, we apologize for any inconvenience caused and we appreciate your warning to others. We will take your feedback into consideration as we work to improve our products and services.
Over-promise, poor results, no customer service response
First thing - they tell you it's free. It's not. After spending an inordinate time scanning my system, it doesn't allow you to recover your files until you pay a fee - total bait and switch! After forking over the cash, it kept telling me I needed to buy a license though I just had. They don't supply any sort of authorization key though they continually ask for one. When, after much trial and error, I finally was able to "recover" my files - only approx. 40% were recovered, over 50% were returned with no file name attached. Basically, the files recovered were useless. I tried to contact customer service and was unsuccessful. I emailed the company as well with a promise of a response - two weeks have passed with no response. This product comes with big promises, but they are lies and exaggeration. Basically, they stole $75.00 from me and created much frustration - stay away from this product. It's a rip-off.
Reply from Wondershare Recoverit2024-05-09
We apologize for the issues you encountered while using our product. We value customer feedback and experiences, and we aim to resolve your concerns.
We understand your disappointment with the free promise of the product. We will further investigate our marketing and information to ensure accurate communication of pricing and features.
We apologize for the problems you faced after purchasing the license. Please provide us with your order number and contact information so that we can investigate further and resolve your issue. We are committed to providing satisfactory solutions to our customers and ensuring your rights are protected.
Regarding the file recovery issue, we will conduct further research and improve our product and services to provide a better user experience. If you still require assistance, please provide more detailed information, and we will contact you as soon as possible to address the problem.
Thank you again for your feedback. We take your comments seriously and strive to improve our products and services.
Completely useless. Waste of time and money. This software is unable to recover anything. there is no way you can get a refund of money paid to them. I suspect this is a scam. It is better to use professional recovery services, perhaps a bit expensive but you get data recovered.
Reply from Wondershare Recoverit2024-04-25
Dear customer,
We are sorry to hear that you had a negative experience with our software. We would like to understand what happened and how we can help resolve the issue. Could you please provide us with your contact information and order details so that we can investigate the matter further?
We take customer satisfaction very seriously and we want to make sure that you are satisfied with our product. If our software was unable to recover your data, we would like to offer you a refund. Please let us know how we can assist you in resolving this matter.
Thank you for bringing this to our attention and we look forward to hearing back from you soon.
Have paid for membership and can see my lost files but unable to 'gain' authorisation to download my files. It keeps saying I need to refresh authorisation or to buy another membership / plan! Bought this because I needed some work things resolved desperately but I have just wasted 2 hours of my life, almost $100 and have been able to get no where!
Reply from Wondershare Recoverit2024-04-25
Dear customer,
We apologize for the inconvenience you have experienced with our software. We understand how frustrating it can be when you are unable to access your lost files after purchasing a membership. We would like to investigate this issue further and assist you in resolving it.
Could you please provide us with your contact information and order details so that we can look into the matter? Additionally, if you could provide any specific error messages or steps you have taken, it would be helpful for our investigation.
We are committed to providing a satisfactory resolution for our customers, and we will do our best to address this issue promptly. Thank you for bringing this to our attention, and we look forward to assisting you further.
I purchased this software to recover MP4 files, however, the software recovered files that were unusable. I contacted customer service and instead of helping me they tried to upsell me on more software. What a joke.
Reply from Wondershare Recoverit2024-04-25
I apologize for the inconvenience you have experienced with our software. I understand that you purchased it to recover MP4 files, but the recovered files turned out to be unusable. It is disappointing to hear that our customer service did not provide the assistance you were expecting and instead tried to upsell you on additional software.
To better assist you and resolve this issue, could you please provide more details about what happened? Additionally, if you have any order information or contact details, please share them with us so that we can investigate the matter and find a solution for you.
We take your feedback seriously and are committed to addressing this problem. Once again, I apologize for any frustration this may have caused and appreciate your patience as we work towards a resolution.
I bought this software after hours of recovering the documents, but I cannot open any documents or photos and they are all recovered invalid. I think it's a waste of my money.
Reply from Wondershare Recoverit2024-04-03
Hi Mansoreh, thanks for sharing your experience, I understand your feeling, and it would be very depressing if you found that the recovered files were unreadable or corrupted. To better address the problem you are encountering, we'd like to confirm some details firstly as below.
Could you recheck and confirm whether there are multiple files with the same name? At present, our scan supports the scanning of historical partition records. There may be files with the same name, and there might be multiple records in the scan result. In this case, there is a high possibility that one of them can be opened normally.
On the other hand, have you used that drive after your files were missing? Kindly note that if the recovered files cannot be opened, it is probably because your disk has new data written after the data was deleted. If it is a system disk, the operating system will frequently operate input and output, causing the original data to be overwritten. As a result, the recovered files will display as damaged or garbled.
If you do not have the above two situations, could you please send us your contact email after getting an invitation from Trustpilot? Our senior technical support will contact you to collect more details for further troubleshooting and then provide a solution accurately.
I was faced with a distressing situation when my computer crashed after transferring a large number of photos from my external hard drive in an attempt to free up space. I was overcome with worry, wondering if I would ever be able to recover those precious ones. However, my despair quickly turned to elation when I used this remarkable software. It successfully retrieved 97% of the photos I had transferred and I could move them to a new location. Immensely grateful for its efficiency & effectiveness.
Hi Arunbalaji, thanks for taking the time to write a review here. We desperately hope to investigate the problem you are encountering further and then provide professional instructions or suggestions. However, the current information is too limited. Would you please send us your contact email after receiving an invitation from Trustpilot? We'll handle your case with priority and do the needful assistance.
It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!
Hi Ephraim, thanks for taking the time to write a review here. We desperately hope to investigate the slow problem you might encounter further and then provide professional instructions or suggestions. However, the current information is too limited. Would you please send us your contact email after receiving an invitation from Trustpilot? We'll handle your case with priority and do the needful assistance.
It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!
Didn't recover anything that I was after. What's worse is they wouldn't refund me the recurring annual fee, even though I cancelled it after 30 mins of getting the "payment successful" email to my surprise. Not great customer service.
Reply from Wondershare Recoverit2024-03-06
Hi Jessica, thanks for sharing your experience. I understand your feelings, and it would be very frustrating if you were auto-renewed again after cancellation. Could you please provide us with your account details, including the order number and the date of cancellation after receiving an invitation from Trustpilot? We will evaluate your refund request as well as the recovery problem you are encountering and then provide the needed assistance.
We value your feedback and are committed to making things right. We hope to have the chance to regain your trust and provide you with the quality service you deserve.
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Thank you for giving Wondershare enough trust to take care of your concern further. Our support will contact you soon, please keep an eye on it. Your patience is highly appreciated！
The recoverit software did manage to recover my video files, but they were corrupted in some way that made them unreadable/unplayable on computer. I reached out to the customer service chat. The first time, the representative was so slow and unresponsive I ended up texting 10 times to see if anyone was on the other end. When I finally got a response, they asked me to upload screen shots showing the files were unreadable. While I was in the middle of uploading the screen shots, the rep ended the chat because I was supposedly unresponsive for too long.
When I finally reached another person, I requested a refund of the software. They told me they had to first run diagnostics in order to determine if the issue could be resolved. But in order to run these diagnostics, I would have to try to repair the files using their repair feature, which is only available on the upgraded versions. I said I didn't have access to it and I wouldn't pay more money for it in order for them to try to fix the issue that the base level version should have done correctly. I had already paid for the software and wasn't willing to pay more money. They told me to download a free trial. I said no. It was ridiculous to ask a customer to download a whole other software to try to fix the issue on their already malfunctioning software.
Next, they asked me to send them the corrupted files. I said absolutely not. They were video files and were personal. I told them this was an inappropriate request and that if they had no other way to run diagnostics, then there was no point in me continuing this conversation. I ended up closing the chat. I got an email asking me about my experience, so I let them have it. I then uninstalled the software, deleted the corrupt recovery files, and canceled my subscription.
I downloaded Disk Drill, which was way better. Disk Drill recovered my files quickly and with no problems.
Later that night, I got an email from Wondershare saying that they refunded my account. I did see a refund issued to my credit card. I would still never deal with them again. Not only did the software suck, but the customer service experience was aggravating and unprofessional.
Reply from Wondershare Recoverit2024-03-06
Hi Kristina, thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for the negative experience you've had with our product and customer service.
We would like to assure you that our primary goal is to provide excellent customer service and satisfaction. For your case, please allow us to explain it in more detail and see how we can assist you further.
We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or source files, etc.) for troubleshooting, this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding.
It is regret to know that this product doesn’t live up to your expectations this time. We will continue to make improvements and add more powerful features to this software.
I bought the subscription and it didn't work for me at all! All of my files weren't working! I've tried getting in contact multiple times through there support number, but nothing ever works! Waste of money!
Reply from Wondershare Recoverit2024-02-26
Hi Jonah, we apologize for the difficulties you have faced while trying to contact our customer support. I understand that your time is valuable, and we are continuously working on improving our support channels. In addition to our chat service, you can also contact our support team via email at [email protected]. They will be more than happy to help you with any issues or concerns you may have.
Upon checking, I found that our support is following up on your case (ticket number: 3544934) and they've reported this case to our technical team for troubleshooting further. We'll keep you updated once any news. Really appreciate your time and patience a lot!
dont know if its works yet, but forcing me to rate
Reply from Wondershare Recoverit2024-02-23
Thank you for taking the time to leave a review on Trustpilot. Firstly, we apologize if you felt any pressure to leave a review. We intend to gather honest feedback from our customers to help us improve our products and services. We understand that it may take some time to experience the full benefits of our product/service, and it is completely fine to leave a review at a later time when you have a clearer understanding of its effectiveness.
If you have any concerns or questions about our product/service, please do not hesitate to reach out to us at [email protected]. We are more than happy to provide any assistance you may need. Additionally, if you would like to update your review in the future based on your experience, we would truly appreciate it!
Misleading product.
They promise that with a subscription you can recover all of your files, but when you pay hundreds of dollars for the subscription & scan for the files they tell you that you have to pay extra & upgrade the subscription to actually recover the files.
Also if you only get a one month subscription it will automatically roll over & continue to charge you unless you cancel the subscription.
There are a lot of other programs that can get the same results for free. Do your research & avoid the high fees
Reply from Wondershare Recoverit2024-02-19
Dear Neale Bayliss,
Thank you for sharing your feedback regarding our product and subscription plan. We apologize for any confusion or inconvenience you may have experienced. We strive to be transparent with our pricing and subscription options, and we take your concerns seriously.
Please provide your contact, our support team will be reaching out to you shortly to address your concerns and provide assistance with any necessary refunds or adjustments to your subscription.
Once again, we apologize for the inconvenience and appreciate your patience as we work to resolve your concerns. If you have any further questions or need assistance, please don't hesitate to contact us.
Best regards,
I had terrible customer service. After buying their product it said I needed to upgrade to get what I wanted. I went ahead and paid again to upgrade. However, once upgraded it still wouldn’t register that I had upgraded and kept telling me to upgrade again. After chatting with someone from the company I was still unable to recover photos and he wanted me to restart everything. I did and once again nothing worked, I still couldn’t recover my photos because I “hadn’t upgraded” even though I paid and they took my money. There was nothing they could do on their end and they told me to review their refund policy. Even though it was on their end that things weren’t working and they weren’t giving me what I paid for they would not give me a refund either. I’m not sure how you can not give refunds after people buy something and then it acts like it was never bought? They will send you through hoops and have you take all these pictures to provide and then there is no outcome to it all. Not even worth fighting for a refund after so many days so no pictures or money back.
Reply from Wondershare Recoverit2024-02-19
Dear Michaela Harman,
Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had with our customer service and the issues with our product. We understand your frustration and want to assure you that we take your concerns seriously.
To provide you with the necessary assistance, we have created a new ticket 3531636 to follow up on your issue. Our support team will be reaching out to you shortly to help resolve the problem and ensure a satisfactory resolution.
Once again, we apologize for the inconvenience and appreciate your patience as we work to address your concerns. If you have any further questions, please don't hesitate to contact us.
Best regards,
Fraudulent!! Avoid Wondershare's Recoverit at All Costs! Total Rip-off!
My encounter with Wondershare's Recoverit software was nothing short of a NIGHTMARE. Urgently needing to retrieve files from a hard drive, I was lured into purchasing this software (because you can't retrieve even 1! File in trial version to test if it works), and it turned out to be a colossal failure.
Firstly, the software is a complete farce. It claimed to recover files, but all I got were empty, 0-byte mockeries of my lost data.
Customer service was and is a joke. They provided me with three separate download links, each leading to a corrupted version of the software. The constant error messages like "Wondershare Recoverit is damaged and can't be opened. You should move it to the bin" were infuriating.
Their so-called "7-day money-back guarantee" is a deceptive practice. Wondershare hides behind a clause in their policy, absurdly accusing me of non-compliance. They claim a refund is void if a customer doesn't cooperate with their support team. This is laughable considering their 'support' consisted of sending me three defective installer links. Their accusation of my non-cooperation is not just false, but insulting, especially after I diligently followed their instructions only to be met with repeated failures. Their policy is a convenient smokescreen to avoid accountability for a defective product and dismal customer service.
Additionally the refund process itself is a labyrinth designed to frustrate and discourage customers. It's a cycle of endless redirects, useless chats with bots, and having to repeat your issue over and over to indifferent support staff. And let's not forget the sneaky addition of an insurance fee at checkout, a sly move that reeks of scam tactics.
I ended up having to purchase an other Software "EaseUS Data Recovery Wizzard" - as I needed the files back asap or I would have lost a lot more money and 2 weeks worth of work - with instant success! EaseUS easily worked like a charm with no issues!
I've repeatedly requested a refund, providing detailed explanations of the software's issues, only to be met with apathy from support staff, requesting screenshots - which I now have provided. Despite clear evidence of their faulty software, it seems this doesn't align with their refund policy. Ironically, the only way they might refund is because of the unsolicited insurance fee. I'm expecting further avoidance and baseless excuses from them!
In short, stay away from Wondershare and their products. It's an exercise in futility and frustration, a waste of both money and time, and a company that shows little regard for its customers. As the error message aptly suggested, it seems the best place for Wondershare products is indeed the bin! I urge everyone to steer clear of Wondershare.
Reply from Wondershare Recoverit2024-02-19
Dear Michelle Sweeney,
Thank you for taking the time to share your feedback, and we sincerely apologize for the negative experience you have had with our Recoverit software and customer service. We understand your frustration and want to assure you that we take your concerns seriously.
We have looked into your case, and we are pleased to inform you that your order has been refunded. Please allow a few business days for the refund to be reflected in your account.
We appreciate your detailed comments as they help us identify areas that need improvement. Our team is constantly working to enhance our products and services, and your feedback is invaluable in this process.
Once again, we apologize for the inconvenience and hope to provide you with a better experience in the future. If you have any further concerns or questions, please don't hesitate to contact us.
Best regards,
I would seriously caution against downloading and running this software.
I had several files that I was unsure if I had simply forgotten to transfer over to my external hard drive, or if perhaps they'd been accidentally deleted. To make sure, I downloaded recoverit.
I hadn't even made it halfway through the scan before it had completely corrupted my drive. It started making a clicking noise and none of the files on it were accessible. Prior to this it had operated perfectly normal no troubles.
After weeks and weeks of back and forth with customer service, getting a different agent replying to each email, asking me the same questions over and over again and eventually saying they were 'really sorry' but there was nothing they could do to fix the issue they had caused - I gave up. I have lost everything, including all my photos, my university work, my portfolio, and my freelance projects.
Recoverit have offered zero compensation for my losses, nor have they offered to cover the cost of physically repairing my drive (i've been quoted $350-480). I severely regret ever downloading this software.
Reply from Wondershare Recoverit2024-02-05
Dear Imogen Mulcahy,
Thank you for your feedback and we apologize for the trouble you have experienced with our Recoverit software. We understand the frustration that comes with losing valuable files and the inconvenience caused by the issues you mentioned.
We regret that our customer service interactions did not meet your expectations, and we will use your feedback to improve our support process. Our team is constantly working on enhancing the software and fixing any potential issues.
We also created a new ticket 3488887 for our team to follow up the issue you encountered.
Once again, we apologize for the inconvenience and thank you for bringing this to our attention.
Deliberately misleading, advertised as free, scanned drive and was met by payment wall.
Reply from Wondershare Recoverit2024-02-04
Dear Vannerd Sowden,
Thank you for taking the time to share your feedback with us. We apologize for any confusion or inconvenience you may have experienced regarding our service. Our aim is to provide transparent and accurate information about our offerings, and we regret that this was not the case for you.
We will be reviewing our advertising and communication materials to ensure that they accurately reflect our services and any associated costs. In the meanwhile, you can check the free plan of Free Recoverit, which indicates that the free version recover up to 100MB of lost or deleted data for free. https://recoverit.wondershare.com/data-recovery-free.html
If you would like to discuss your concerns further or explore alternative solutions, please do not hesitate to reach out to our customer support team.
Again, we apologize for any frustration this may have caused and appreciate your understanding as we work to improve our services.
