Recoverit is a leading data recovery software known for its impressive 99.5% success recovery rate. It can fully restore deleted files, videos, photos, and over 1000 other file formats from more than 2000 storage devices, including SD cards, HDDs, external drives, crashed computers, and various operating systems like Windows, Mac, NAS, and Linux. Additionally, it offers advanced features for repairing corrupted videos and photos. When it comes to recovering your valuable data, Wondershare Recoverit is the ultimate choice.
Written by the business, not verified by us.Wondershare Recoverit (recoverit.wondershare.com) has a 3.3 out of 5 rating on OK.one, based on 661 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 30% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss User experience, Quality. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the software is exceptionally effective at successfully restoring lost data, precious memories, and files from various damaged or corrupted storage drives. People deeply appreciate the intuitive interface, noting that the recovery process is fast, reliable, and straightforward without requiring advanced technical expertise. Some reviewers were not happy with certain outcomes, mentioning that specific recovered files remained corrupted and could not be opened or played properly. Others also noted occasional challenges with unexpected upgrade prompts, strict license limits, and difficulties reaching effective customer support assistance.
Auto-generated from all reviews of this business. For reference only.my all thing that are lost by unknown virus so please i want to recover it as soon as possible.
Hi Lalu, thanks for sharing your experience. We care about your feelings and every little encouragement makes us better :) Noting you have not rated us a five star, may I know if there is anything else we can further help with or improve? Your suggestion would be the biggest driver for us!
it's the worst software ever don't waste your time and money for 11 days I'm trying to recover my hard drive without any luck it always gets stuck 1/4 of the way you always need to start from the beginning as far as the support is one of the worst. there is only one person working there per day. so if you try to chat or Email or phone call you will get 1 person answer you (if he does) basically nothing good about this company
Hi Ben, we apologize for any difficulties you may have experienced in reaching our customer service team. Please know that we are actively working to improve our customer service processes to ensure that we can assist all customers promptly. Here is a suggestion for you to access our LiveChat Support in case you need help urgently next time-- Type "Chat now" and then fill in your name and email address according to the Chat Bot's instructions. Our support will get back to you once receive it. Regarding the recovery problem you are encountering, we desperately hope to investigate it further and then provide professional instructions or suggestions. However, the current information is too limited. Could you please send us your contact email after receiving an invitation from Trustpilot? We'll handle your case with priority and do the needful assistance. It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!
it was great experience of using wondershare recover it
Thank you for sharing your experience. Your recognition is the most powerful driving force for us!
good application for mobile and pc for everything you want to
Hi Samir, thank you for sharing your experience. Your recognition is the most powerful driving force for us!
I CANT RESTORE MY PHONE THROUGH DATA CABLE
Hi Farseen, it is regretful to hear that you didn't have a good experience with our software. I understand your feelings, and it would be very depressing when you are unable to run this software in the way you expected. Wondershare values each customer's benefit, and we'll do our best to help you out. To better assist you, would you please send us your order number or email address after receiving an invitation from Trustpilot? Once we have the necessary information, we will investigate it further and work diligently to find an appropriate solution for you. We understand your frustration and appreciate your patience as we work to rectify the situation.
The software did not work, and if you do not make the claim (which is HARD to do since you have to add evidence) within 7 days, you LOST your money. I did everything support told me, and I have evidence of that. Still, the product I paid for did not work for the whole time I paid for it. Thus, if you pay for a whole year, but on the eighth day it does not work, then they got your money and you got nothing. I do not recommend this software at all. Please look for something else.
Hi David, I am very sorry to hear about your experience with Recoverit. At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced. Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible. Knowing you've contacted us, would you please send us your ticket number or email address after receiving an invitation from Trustpilot? Once we have the necessary information, we will investigate the matter further and work diligently to find an appropriate solution for you. We understand your frustration and appreciate your patience as we work to rectify the situation. Again, I apologize for any inconvenience caused and appreciate your understanding as we work together to resolve this issue.
This program is defninitely worth it's price. Recoverit found even photos, videos and documents that I had forgotten existed which is perfect. It doesn't find all videos that I want to recover but even though it makes my life easier. So I definitely recommend this program.
Hi Zofia, thanks for taking the time to share your experience and being so open with us. We appreciate your recognition of Recoverit, and I am glad to hear that this software helps you recover photos, videos, and documents. documents. It is your feedback like this to help us constantly improve our product by knowing what we are doing right and what we can work on. We greatly value your feedback and will be sure to pass it on to all involved.
I had lost a number of photos and videos that were corrupted on a camera disk. I tried four other programs to no avail. Spent a lot of money, and then I found Recoverit! I think it recovered every photo and video that was ever taken in 13 years! There was a lot of confusion determining which version to buy and what to do to recover. It cost a bit much, but it was worth it. Recoverit found my photos and videos.
Hi Margaret, thank you for taking the time to share your experience! We are delighted to hear that Recoverit meets your expectations and has been of great help for you. We are committed to providing high-quality products and services to our customers, and your positive feedback is a testament to our efforts.
I ran into the FAQ page about how to recover permentantly deleted emails and tried every option until they recomeneded their trial. Their trial showed me I could recover the files but would not let me validate if it was recoverable. I purchased a licence because I saw the trust pilot of the parent company and the 30 day money back gurentee. Unfortuently it did not work and I've been debugging with the agent just to process the refund. Its already very upsetting lossing something important but feeling like a chump paying well over 80USD or 100CAD for something that didn't work. Be warned, it feels like this comany uses a lot of dark patterns to make it very easy to part with your money and extremely diffictult to get your money back.
Hi Thuvarrakan, I'm truly sorry to hear about your experience with Recoverit and the issues you've encountered in seeking a refund. At Wondershare, we strive to provide the best possible experience for our users, and we apologize for any inconvenience you may have faced. Actually, we accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or source files, etc.) for troubleshooting, this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding. To better help you out, our senior support will investigate the matter further and work diligently to find the best solution to take care of your benefit. We understand your frustration and appreciate your patience as we work to rectify the situation. Again, I apologize for any inconvenience caused, and I appreciate your understanding as we work together to resolve this issue.
I downloaded the trial version to recover a 120GByte video (one of several cameras at a charity shoot I was doing). I kept getting errors like "Taking Too Long?" - but after many attempts (several hours each attempt), the program did appear to recover the file because the preview looked fine. BUT ... the trial version doesn't save anything, which I only discovered at this point. So I bought the lifetime version in order to save the file (I never buy subscription-based stuff). Even though the preview played absolutely fine, the saved version was 3 hours of black screen with only a few minutes of recovered video. Through this I uninstalled and reinstalled several times. They told me to send the logs - which meant reinstalling and running it again. Then I had a look (I never send software logs without checking the contents). 1: there was an entry that showed the path to a specific drive on my remote laptop 2: the work-area for the program was on an exceptionally slow external drive ( O:\ intended only for text backup) with no option to change it. I'm having to work the project without the working video, and have paid dearly for the privilege. Support has really just been "send a screen shot and the logs", and only offering any refund if they can't fix it. I fully accept that a damaged video file may not be recoverable - but if a trial version demonstrates that it HAS recovered the video, and you then pay to SAVE the result and the saved version doesn't work, then something is wrong.
Hi Mike, I understand your feeling, and it would be very depressing if you were unable to recover files or save files on your device in the way you expected. We take product quality and functionality very seriously, and we strive to provide reliable and effective products to all of our customers. We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or source files, etc.) for troubleshooting, this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding. Our senior support will investigate this matter further and then evaluate your refund request, and they will get back to you as soon as possible. Your patience is highly appreciated!
Product didn't accomplish what I needed to, but that's because I didn't check the documentation beforehand. I made a genuine mistake and the support team were helpful and resolved my query. Very happy, thanks for the service.
Thanks for taking the time to write such a great review for our customer service as a loyal user for years. I completely understand how rewarding it can feel when your problem is solved professionally and efficiently. We sincerely appreciate your recognition, and it would encourage us to build a better and better experience for our users!
Does not work. Attempted to restore several videos. The app showed "Restore Failed" message.No reason for failure or options available. Support is crap. Refused to refund money when told their app did not work as advertised.
Hi Ernie, I'm truly sorry to hear about your experience with the recovery feature and the issues you've encountered in seeking a refund. At Wondershare, we strive to provide the best possible experience for our users, and we apologize for any inconvenience you may have faced. Please allow me to assure you that your satisfaction is of the utmost importance to us, and we would like to help you resolve this issue as soon as possible. Our support will investigate this matter further and then re-evaluate your refund request. We invite you to pay an eye to your mailbox. Really appreciate a lot for your time and patience!
Unfortunately this app did not work for me, I spent a whole week recovering A hard drive and only a fraction was recovered. I could only recover what was there whilst the search was ongoin after completion all files were corrupted even the ones I had already recovered whilst waiting for the search to complete! I then spent many many more hours using the video recovery tool and that did not work either 😡 I decided to try a free trial of another recovery app called EASE US DATA RECOVERY it recovered all my files in half the time and they played perfectly. It is also significantly cheaper than wondershare. I emailed wondershare requesting a refund but they wanted screenshots of the search log and I wasn't prepared to sacrifice another week of my time and computer power to prove to them how crummy their app is 🤷♂️ I tried again this weekend and once again got no results. It's already passed the time that I can be refunded so I didn't bother emailing them the search log. Just a warning to do your homework before buying a data recovery pack and avoid this expensive pain in the bum! And remember EASE US DATA RECOVERY
Hi Daniel, it is really regretful to hear that you didn't have a good experience with our software. I understand your feelings, and it would be very depressing when you are unable to recover files in the way you expected. Wondershare values each customer's benefit, and we'll do our best to help you out. For your case, please allow us to explain it in more detail and see how we can assist you further. We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or log files, etc.) for troubleshooting, this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding. To address your concern, our support will investigate this matter further and then keep you updated as earlier as possible. We invite you to pay an eye to your mailbox. Really appreciate a lot for your time and patience!
Thanks for your love of this software, Riku. We care about your feelings and every little encouragement makes us better :) Noting you have not rated us a five star, may I know if there is anything else we can further help with or improve? Your suggestion would be the biggest driver for us!
A useless program. I paid a $90 premium subscription to no avail I challenge you in front of everyone that your program is bad...
Hi Mihamed, we are sorry to hear that you are having trouble using this software. We take product quality and functionality very seriously, and we strive to provide reliable and effective products to all of our customers. Our team would like to understand more about the specific issues you are experiencing so that we can determine the best course of action to resolve the problem. Could you please send us your contact email after getting an invitation from Trustpilot? You may also report the issue with more details at [email protected]. We will do everything we can to assist you and ensure that you are satisfied with your purchase. Thank you for bringing this to our attention.
Imagine, if you will, that you've spent the last two years converting your vinyl collection to digital and suddenly you find that you cannot access any of the the files on the hard drive. Enter Wondershare Recoverit! The tool is easy to use and definitely gets the job done. My files (or at least 99% of them) have been recovered.
Thank you for taking the time to share your experience, Vincent. We are delighted to hear that Recoverit has met your expectations and has been of great help to you. We are committed to providing high-quality products and services to our customers, and your positive feedback is a testament to our efforts!
The tool itself is not my major concern, it didn't help me to recover my pictures, but it was worth a try. What nags me is the fact that renewal of a subscription is almost automatic. Wondershare claims to send you a notification 15 days before the end date. However when, for example, your spam filter stopped the email and you have not seen this notification, or goes unread as most emails you get are just more advertisements, you get rewarded with an automatic one year extension. When contacting the service desk there is no policy that recognizes that one full year extension is onerous and they do not offer a reasonable solution. Don’t get me wrong, I would pay something but not a full year. Such a policy is Money First, Customer Second. So now you know, be careful.
Thanks for your recognition of this software itself. We are sorry to hear that you didn't have a good experience with our subscription mode. Wondershare values each customer's benefits and we'll do our best to help you out. Per your description, please let us explain it in more detail and see how we can help you solve the issue further. Kindly note that the user will be auto-renewed if he/she subscribed to a monthly/quarterly/yearly plan and didn't cancel it manually. To avoid any trouble caused by it, we have especially noted this point on the subscription page. We appreciate your feedback anyhow, definitely, we'll keep improving. Please note that refunds are only provided under certain circumstances, in accordance with our policy. We strive to be transparent and clear about our refund policy, and we encourage our customers to review our policy before making a purchase. Here is our refund policy for your further reference. https://www.wondershare.com/refund-policy.html Knowing you have already contacted us, could you please send us the ticket number or your order number after receiving a request from Trustpilot? we'll investigate it and provide the necessary assistance to take care of your benefit. Your patience is highly appreciated!
It's a little pricey but the interface is clear, since I knew exactly which folder I wanted to recover. Out of 10GB of photos and videos which got erased by error, I was able to recover almost all (800 files and only 5 got corrupted). I have to clarify that I almost immediately pay for the week plan (26 $US) and didn't write anything in the SD card in order to have more chances to get everything back. So I don't know if it will be useful for things in more problematic cases or with other types of files.
Thank you for sharing your experience, Nahme. I completely understand how excited you can feel when you are able to recover almost 800 files. Don't hesitate to reach us at [email protected] if you have any further questions or concerns, and we are more than happy to help!
The trial software did not work as advertised. All that it "recovered" was the existing software on my hard drive; completely ignoring the supposed filters that I set. That is set to Deleted and RAW for my camera. I tried using their chat and I got no response from them at all although the chat window said that I was number one in line.
Thank you for reaching out to us with your concerns regarding the trial software, Glenn. We are truly sorry to hear that it did not work as advertised and that you encountered difficulties with our chat support. Please allow us to address each issue and provide assistance to ensure a satisfactory resolution. 1. Trial software performance: We apologize for the inconvenience caused by the software not recovering the desired files as per the filters you set. We understand the importance of retrieving your Deleted and RAW files from your camera and would like to make it right. Our technical support team is eager to investigate this issue further and provide the necessary guidance to resolve it. Kindly provide us with more details about the error or any error messages you encountered, along with any screenshots, if possible. You may drop an email at [email protected] as well. 2. Chat support experience: We sincerely apologize for the lack of response you received while attempting to use our chat support. We strive to provide prompt and efficient assistance to our customers, and it is disheartening to hear that we fell short in your case. Rest assured, we will look into this matter and ensure that our chat support service improves in the future. Once again, we apologize for any frustration this may have caused and appreciate your patience as we work to resolve these issues. We are committed to providing the best possible customer experience and are here to support you. Look forward to getting in touch with you!
The basic Hard Drives & Locations mode works OK-ish, but the Enhanced mode is rubbish and fails after less than 5% of the disk has been scanned. According to Wondershares technical support this is because the 8Gb of memory in my PC is insufficient! This is despite Wondershare advertising the product as having a minimum requirement of 2Gb and a recommended requirement of 4Gb. Still waiting for a sensible response to the faults in their software. Wondershare are now saying that they only provide a 7 day money back guarantee, ignoring the fact that their product does not perform according to their advertising and that they are now saying that their product need more than 8Gb of installed RAM vs their advertisement whch says that only 2Gb of installed RAM is REQUIRED with a RECOMMENDED amount of RAM of 4Gb.
Hi Monsieur, we are sorry to hear that you are having trouble using our product. We take product quality and functionality very seriously, and we strive to provide reliable and effective products to all of our customers. Our team would like to understand more about the specific issues you are experiencing so that we can determine the best course of action to resolve the problem. Could you please send us your contact email after getting an invitation from Trustpilot? You may also report the issue with more details at [email protected]. We will do everything we can to assist you and ensure that you are satisfied with your purchase. Thank you for bringing this to our attention.
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