Wondershare Recoverit

Hi Georgios. Thanks for sharing your experience. I understand your feeling, and it would be very depressing when you are unable to recover files in the way you expected. Wondershare values each customer's benefits and we'll do our best to help you out. For your case, please allow us to explain it in more detail and see how we could assist you further. We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding. As you've already contacted us, would you please update your order number or ticket number here? Our senior support team will further investigate it and then evaluate your refund request accordingly. Your patience is highly appreciated! ---------------------------------------------- Thanks for taking the time to update your experience. It is regret to know that this product doesn’t live up to your expectations at present. To take care of your concern, we processed a refund for you. Definitely, we'll do our best to further improve it and add more powerful features. Hopefully, you'll go back to us in the near future!

Hi James. Thanks for sharing your experience. I understand your feeling, and it would be very depressing when you found that the recovered files are unreadable or corrupted. Please don't worry, Wondershare values each customer's benefits and we'll do our best to help you out. To better take care of your concern, we'd like to confirm some details firstly as below. Could you recheck and confirm whether there are multiple files with the same name? At present, our scan supports the scanning of historical partition records. There may be files with the same name, and there might be multiple records in the scan result. In this case, there is a high possibility that one of them can be opened normally. On the other hand, have you used that drive after your files were missing? Kindly note that if the recovered files cannot be opened, it is probably because your disk has new data written after the data was deleted. If it is a system disk, the operating system will frequently operate input and output, causing the original data to be overwritten. As a result, the recovered files will display as damaged or garbled. If you do not have the above two situations, could you please send us your contact email after getting an invitation from Trustpilot? Our senior technical support will contact you to collect more details for further troubleshooting and then provide a solution accurately. It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!

Hi Rae. Thanks for sharing your experience. Firstly, I'd like to express our deepest apologies for the inconvenience. We understand it would be very depressing when you are unable to recover files normally with this software. Wondershare values each customer's benefits and we'll do our best to help you out. For your case, please allow us to explain it in more detail and see how we could assist you further. We accept a refund request if the customer encounters a technical issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding. As you have already contacted us, would you please update your order number or ticket number here? Our senior support team will investigate it and then evaluate your refund request further. Your patience is highly appreciated! ---------------------------------- Upon checking, we find our technical support is closely following up on your case and would like to do their best to provide a solution in a targeted manner. Really appreciate your time and patience! It is regret to know that this product doesn’t live up to your expectations this time. To take care of your benefit, our support has already processed a refund for you. We'll continue to do improvements and add more powerful features to this software, and hopefully, you'll be back to us in the near future!

Thanks for sharing your experience. We'd like to express our deepest apologies for the inconvenience caused by the trial version. Kindly let us explain it in more detail and see how we can help you solve the issue further. Normally, we provide the trial version for the users to confirm if it meets their requirements before purchasing. But if the customer wants to access all features without limitation/export videos without a watermark, then he/she needs to subscribe to a plan to activate it as a full version. Seek your kind understanding. To take care of your concern, we'd like to recommend an alternative to you-- Download Recoverit V9.5 free version from the link below, which supports recovering 100 MB of files for free, hope it can meet your need. https://recoverit.wondershare.com/data-recovery-free.html If anything needs further help, would you please send us your contact email after receiving a request from Trustpilot? We'll look into it further and help you as much as we can!

Hoi Betty. Bedankt voor het delen van uw ervaring. We willen dat elke interactie die je met ons hebt zo soepel en probleemloos mogelijk verloopt, maar helaas is dat deze keer niet gelukt. Maak je geen zorgen, Wondershare waardeert de voordelen van elke klant en we zullen ons best doen om je te helpen. Staat u ons toe het in uw geval nader uit te leggen en te bekijken hoe we u verder kunnen helpen. We accepteren een terugbetalingsverzoek als de klant een technisch probleem tegenkomt dat niet binnen 7 dagen kan worden opgelost. Omdat we weten dat je een probleem tegenkwam tijdens het gebruik van het product, hopen we het wanhopig op te lossen, en dit is de reden waarom onze ondersteuning je uitnodigt om meer details te verstrekken (zoals een screenshot met het probleem en logbestanden, enz.) voor het oplossen van problemen, en dit was ook de reden dat we in de eerste plaats geen terugbetaling voor je hebben verwerkt. Zoek uw vriendelijke begrip. Om uw voordelen te regelen, zullen we deze kwestie verder onderzoeken en dan zo snel mogelijk contact met u opnemen. Uw geduld wordt zeer op prijs gesteld！

Hi Thakur. Thanks for your love of Recoverit. It is your feedback like this to help us constantly improve our program by knowing what we are doing right and what we can work on. We greatly value your feedback and will be sure to pass it on to all involved.

Hi Anisha. Thanks for sharing your experience. I understand your feeling, and it would be very depressing when you found that the recovered files are unreadable or corrupted. Please don't worry, Wondershare values each customer's benefits and we'll do our best to help you out. To better take care of your concern, we'd like to confirm some details firstly as below. Could you recheck and confirm whether there are multiple files with the same name? At present, our scan supports the scanning of historical partition records. There may be files with the same name, and there might be multiple records in the scan result. In this case, there is a high possibility that one of them can be opened normally. On the other hand, have you used that drive after your files were missing? Kindly note that if the recovered files cannot be opened, it is probably because your disk has new data written after the data was deleted. If it is a system disk, the operating system will frequently operate input and output, causing the original data to be overwritten. As a result, the recovered files will display as damaged or garbled. If you do not have the above two situations, could you please send us your contact email after getting an invitation from Trustpilot? Our senior technical support will contact you to collect more details for further troubleshooting and then provide a solution accurately. It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!

Hi Nora. Thank you for sharing your experience. I completely understand how excited you can feel when you recover the files which were gone. I’ll be sharing your feedback with our product team and it would encourage us a lot!

हाय जावेद। इस सॉफ़्टवेयर के आपके प्यार के लिए धन्यवाद। यदि आप हमारे ऐप को पसंद करते हैं, तो क्या आप हमें 5 स्टार रेटिंग देना चाहेंगे? यह हमारे लिए काफी उत्साहजनक होगा। या क्या मुझे पता चल सकता है कि क्या कुछ और है जिससे हम आगे मदद कर सकते हैं या सुधार कर सकते हैं? आपका सुझाव हमारे लिए सबसे बड़ा चालक होगा!

Hi Robert. Thanks for sharing your experience. We desperately hope to further investigate the issue you might encounter and then provide professional instructions or suggestions regarding the options of micro sd cards, however, the current information is too limited. Could you please send us your contact email or order number after receiving a request from Trustpilot? We'll handle your case with the 1st priority and do the needful assistance. It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!

Hi Maurice. Thanks for sharing your experience. It is regret to know that this product doesn’t live up to your expectations this time. To take care of your concern, we processed a refund for you. Definitely, we'll keep improving and add more powerful features. Hopefully, you'll go back to us in the near future!

Hi Outi. Thanks for sharing your experience. We understand it would be very painful if you are unable to recover files correctly with this software. Wondershare values each customer's benefits and we'll do our best to help you out. For your case, please allow us to explain it in more detail and see how we could assist you further. We accept a refund request if the customer encounters a technical issue that is unable to be solved within 7 days. Knowing you were encountering a problem during using the product, we desperately hope to fix it, and this is the reason our support invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding. To take care of your benefits, our senior support will look into this matter and evaluate your refund request, and they will go back to you as earlier as possible. Your patience is highly appreciated！ --------------------------------- Thanks for taking the time to updating your review. It is regret to know that this product doesn’t live up to your expectations at present. To take care of your concern, we processed a refund for you. Definitely, we'll do our best to further improve it and add more powerful features. Hopefully, you'll go back to us in the near future!

Hi Stephen. We are thrilled that you enjoyed your experience with Recoverit. We will be sharing your feedback with our team and it would encourage us a lot!

Hi Jim. Thanks for sharing your experience. We'd like to express our deepest apologies for the inconvenience caused by the trial version. Kindly let us explain it in more detail and see how we can help you solve the issue further. Normally, we provide the trial version for the users to confirm if it meets their requirements before purchasing. But if the customer wants to access all features without limitation/export videos without a watermark, then he/she needs to subscribe to a plan to activate it as a full version. Seek your kind understanding. To take care of your concern, we'd like to recommend an alternative to you-- Download Recoverit V9.5 free version from the link below, which supports recovering 100 MB of files for free, hope it can meet your need. https://recoverit.wondershare.com/data-recovery-free.html If anything needs further help, would you please send us your contact email after receiving a request from Trustpilot? We'll look into it further and help you as much as we can!

Hi David. Thanks for sharing your experience. We'd like to express our deepest apologies for the inconvenience caused by the trial version. Kindly let us explain it in more detail and see how we can help you solve the issue further. Normally, we provide the trial version for the users to confirm if it meets their requirements before purchasing. But if the customer wants to access all features without limitation, then he/she needs to subscribe to a plan to activate it as a full version. Seek your kind understanding. To take care of your concern, we'd like to recommend an alternative to you-- Download Recoverit V9.5 free version from the link below, which supports recovering 100 MB of files for free, hope it can meet your need. https://recoverit.wondershare.com/data-recovery-free.html If anything needs further help, would you please send us your contact email after receiving a request from Trustpilot? We'll look into it further and help you as much as we can! ------------------------- Edit: Thanks for sharing your thought regarding the free trial version. I'll forward to our marketing team, definitely, we'll do our best to do improvements and then bring more benefits to our users.

Hi Theunis. Thanks for your recognition of this software. We care about your feelings and every little encouragement makes us better :) Noting you have not rated us a five star, may I know if there is anything else we can further help with or improve? Your suggestion would be the biggest driver for us!

Hi Saida. Thanks for taking the time to write a review for us. We care about your feelings and every little encouragement makes us better :) Noting you have not rated us a five star, could we know if there is anything else we can further help with or improve? Your suggestion would be the biggest driver for us!

Thanks for sharing your experience. I understand your feeling, and it would be very depressing if you found that the recovered files are corrupted. Please don't worry, Wondershare values each customer's benefits and we'll do our best to help you out. To better take care of your concern, we'd like to confirm some details firstly as below. Could you recheck and confirm whether there are multiple files with the same name? At present, our scan supports the scanning of historical partition records. There may be files with the same name, and there might be multiple records in the scan result. In this case, there is a high possibility that one of them can be opened normally. On the other hand, have you used that drive after your files were missing? Kindly note that if the recovered files cannot be opened, it is probably because your disk has new data written after the data was deleted. If it is a system disk, the operating system will frequently operate input and output, causing the original data to be overwritten. As a result, the recovered files will display as damaged or garbled. If you do not have the above two situations, could you please send us your contact email after getting an invitation from Trustpilot? Our senior technical support will contact you to collect more details for further troubleshooting and then provide a solution accurately. It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!