Recoverit is a leading data recovery software known for its impressive 99.5% success recovery rate. It can fully restore deleted files, videos, photos, and over 1000 other file formats from more than 2000 storage devices, including SD cards, HDDs, external drives, crashed computers, and various operating systems like Windows, Mac, NAS, and Linux. Additionally, it offers advanced features for repairing corrupted videos and photos. When it comes to recovering your valuable data, Wondershare Recoverit is the ultimate choice.
Written by the business, not verified by us.
Is Wondershare Recoverit legit?
Wondershare Recoverit (recoverit.wondershare.com) has a 3.3 out of 5 rating on OK.one, based on 661 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 30% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss User experience, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the software is exceptionally effective at successfully restoring lost data, precious memories, and files from various damaged or corrupted storage drives. People deeply appreciate the intuitive interface, noting that the recovery process is fast, reliable, and straightforward without requiring advanced technical expertise.
Some reviewers were not happy with certain outcomes, mentioning that specific recovered files remained corrupted and could not be opened or played properly. Others also noted occasional challenges with unexpected upgrade prompts, strict license limits, and difficulties reaching effective customer support assistance.
Auto-generated from all reviews of this business. For reference only.
Not even worth pirating, it*s digital trash made by trash devs that went to a trash school and learned trash code so they could ultimately make trash software for their trash kingdom.
Reply from Wondershare Recoverit2022-09-05
Thanks for sharing your experience. Firstly, I'd like to present our deepest apologies for any inconvenience that happened on your end. It is really heartbroken for us to read your review, and we are eager to give you some professional instructions or suggestions, however, the current information is too limited. Could you please explain the specific problems you are encountering with Recoverit? You may also drop an email at [email protected]. Our senior support team will put your case in the 1st priority and do the needful assistance for you ASAP.
It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it. Your patience is highly appreciated!
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08-09-2022
We are willing further look into your case, however, there is still no update from you yet. To take care of your concern, would you please send more details to [email protected]? We'll put your case in the 1st priority and do the needful assistance. Your patience is highly appreciated!
I had to press one star to be able to leave this review but would leave no stars if I could.
I downloaded this after being desperate to recover a suicide interview from family members I did as part of a documentary.
It offered a free trial and was seriously considering adding this to my tool kit and paying for license.
I uploaded the file I needed rescuing as instructed, it took 3 days with me sleeping next to my laptop as I left it on to get to 76% upload.
Then this morning after not using my laptop because I was scared of causing it to stop, at 8am my screen goes black, I touch nothing, it comes back 2 minutes later to say there is a software issue and I need to start again.
Absolute waste of time, no way I would pay for it now. Devastated to have spent all this time trying with this download, now have to go look for something else.
Reply from Wondershare Recoverit2022-08-17
Hi Sally-Anne. Thanks for sharing your experience. I understand your feeling, and it would be very depressed when the screen turned black suddenly after you invest a large time in it. It is unusual to hear that Recoverit works in that way. We desperately hope to further look into it and then provide some professional instructions or suggestions, however, the information is too limited. Could you please send us your contact email after getting our request from Trustpilot?
It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it. Your patience would be highly appreciated!
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22-08-2022
Hi Sally-Anne,
We are willing further look into your case, however, there is still no update from you yet. May I confirm if the issue has been resolved on your end? If not, would you please report the issue with more details at [email protected]? We'll put your case in the 1st priority and do the needful assistance for you ASAP. Thanks a lot!
Look forward to getting in touch with you!
Sincerely,
Wondershare support
Really appreciate your recognition of Recoverit. We care about your feelings and every little encouragement makes us better :) Noting you have not rated us a five-star, may I know if there is anything else we can further help with or improve? Your suggestion would be the biggest driver for us!
Absolute garbage company! There is a video on Youtube promising people the recovery of data from a partition that has suddenly turned "RAW".
In the first step, the con artist presenter encourages people to run "format fs=ntfs quick". Once run, the user loses their data.
The only way to recover said data is to buy their tool! What backward thinking pea hard brain came up with this?
I will make it my mission to pirate your software and share it far and wide!
Reply from Wondershare Recoverit2022-08-17
Hi John. Thanks for sharing your experience with Recoverit. Firstly, I'd like to present our deepest apologies for the inconvenience caused by the trial version. Per your description, we'd like to make an explanation and provide suggestions as below:
To recover the files, we have Recoverit - Data Recovery, which is to recover data from PC, Mac, hard drive, USB, SD card, etc. Seek your understanding that the main features of Recoverit are paid versions currently.
The official Recoverit V10.0 provides free scans and previews before the purchase, so customers can fully evaluate the product before purchase. But each trial version has its limitations.
https://recoverit.wondershare.com/
Therefore, we have another Recoverit V9.5 free version, which supports recovering 100 MB of files for free, hope it can meet your need.
https://recoverit.wondershare.com/data-recovery-free.html
If you still have doubts, would you please send us your contact email after receiving a request from Trustpilot? Then we'll discuss more details about your actual situation and see if there is another alternative or suggestions we can further provide.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you sincerely.
I formatted the wrong external drive.
I purchased and downloaded Recoverit in a hope to recover some pictures, video and excel files.
It took about 1.5 hour to scan the drive. then about 2 hours to recover it. ONLY to find out that about 80% of the pictures (jpg) are recovered, non of the video recovered are working and NON of the excel files worked either. they over promise under deliver.
Mike
Reply from Wondershare Recoverit2022-08-08
Hi Mike. Thanks for sharing your experience. I understand your feeling and it would be very frustrating if there is only 80% of the pictures are recovered and even the recovered files are unreadable. We desperately hope to further look into your case and then provide some professional instructions or suggestions but we need to collect more information, could you please send us your contact email after getting a request from Trustpilot? Our senior support team will do the needful assistance for you ASAP.
It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it. Your patience is highly appreciated!
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11-08-2022
Edit:
Hi Mike,
Sweet day! Unfortunately, we still have not gotten any response from you yet, may I confirm if the issue has been resolved on your end? If not, would you please report the issue with more details at [email protected]? We'll put your case in the 1st priority and do the needful assistance for you ASAP. Thanks a lot!
Look forward to getting in touch with you!
Sincerely,
Wondershare support
I had a SD card from my prior phone and had pictures I wanted to recover. When I couldn't view them on my computer - I purchased Wondershare Recoverit. The file names, sizes etc were all visible prior to the attempted recovery, but the content couldn't be viewed. After running Recoverit until it completed - it said successful recovery. However none of the files had actually been recovered. Cancelling the subscription was tricky, but doable if you looked at the entire page through 2? pages of them trying to get you to stay. That's $69 I'll never see again.
Reply from Wondershare Recoverit2022-08-02
Hi Alan. Thanks for sharing your experience. I understand your feeling and it would be very frustrating if the recovered files are unreadable or corrupted. We desperately hope to solve this problem and help you save money but we need to collect more details, could you please send us your contact email or order number after getting a request from Trustpilot? We'll put your case in the 1st priority and do the needful assistance for you ASAP.
It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks!
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Thanks for providing us the contact information. Our senior support is investigating your case and they will keep you updated via email as earlier as possible, please keep an eye on it. Your patience is highly appreciated！
In spite of the high price, this was of very little use
I had a USB drive where I had just finished working on 5 files when the drive became unreadable. Not having made any further change, I was pretty confident I would be able to recover most of my work. Sadly Recoverit was just able to recover one single file.
Moreover I just discovered that the plan has an automatic renewal and that cancellation is made very tricky, with an option that only allows to pause it. This alone makes it worthy of 1 star.
Further to their support's reactions, which didn't unfortunately solve my problem, I decided to add a couple of stars to my rating. However the cancellation of the automatic renewal was not very easy to find.
Reply from Wondershare Recoverit2022-07-31
Hi Piero. Thanks for sharing your experience. I understand it would be very frustrating if you are unable to recover files with Recoverit in the way you expected. We desperately hope to further look into your case and then provide some professional instructions or suggestions but we need to collect more information, could you please send us your contact email after getting a request from Trustpilot? We'll put your case in the 1st priority and do the needful assistance for you ASAP.
Regarding the auto-renewal issue, please allow us to make some explanations as below.
Normally, there would be an auto-renew service when users subscribed to a monthly/quarterly/yearly plan. And we'll send a reminder email to the customer before he/she is auto-renewed. Meanwhile, we have specifically noted this point on the subscription page. Seek your kindly understanding.
If you only need to use this software once, we recommend you follow the instructions below to cancel the auto-renewal subscription manually. After that, you'll not be auto-deducted in the next billing period.
Step1: Sign in to https://accounts.wondershare.com/web/subscription.
Step2: Select My Subscription, under the plan you'd like to cancel, click Manage plan.
Step3: Select Cancel Subscription.
Step4: Choose the reason for cancellation, and then select Continue.
Step5: Follow the onscreen instructions to complete your cancellation.
But if you still have a problem canceling it, as we requested to you above, you may send us your order number or contact email after receiving a request from Trustpilot, then we'll process it for you manually.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you!
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24-08-2022
Upon checking, our technical support Barry sent the repaired files to you on 14 August. Could we confirm if the problem is resolved finally? If not, would you please reach back to us at [email protected]? We'll do further analysis and do the needful assistance ASAP.
Your patience is highly appreciated!
Sincerely,
Wondershare support
I paid at wondershare. I was asked to return to Recoverit and when I found the files and where to retrieve them, It asked me pay again, but now for Recoverit. No personal contact, very poor AI chat. Seems like money lost. Dismal service. Avoid.
Reply from Wondershare Recoverit2022-07-26
Hi Jose. Thanks for sharing your experience. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. We understand that it is very important for users to get help timely when he/she has trouble using the product. We'll do our best to improve our AI chat method and bring more cool experiences for our users in the future.
Regarding the duplicate payment, we are willing to further look into it and then help you solve this problem, however, the current information is too limited, would you please send your contact email after receiving a request from Trustpilot? So that our senior support can do the needful assistance for you ASAP.
Look forward to getting in touch with you sincerely!
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29-07-2022
Edit:
Hi Jose,
Sweet day! Unfortunately, we still have not gotten any response from you yet. To further follow up on your case and help you out accurately, would you please report the issue at [email protected]? We'll put your case in the 1st priority and then help you out ASAP. Thanks a lot!
Sincerely,
Wondershare support
So thankful that this software exists! Thank you so much!!! I had lost a lot of really important files that were stored on a USB drive that got corrupted (unreadable on any computer). I was really upset and I thought they were gone forever, but Recoverit was able to read the drive, find the files, and recover them!!! Total lifesaver!
The only reason I'm giving 4 stars instead of 5 is because a very small percentage of the files were not recovered, but the vast majority were recovered. Definitely worth every cent!
Reply from Wondershare Recoverit2022-07-19
Hi Kieran. Thanks for writing your evaluation. Glad to hear that this software helps you to recover important files. Meanwhile, we are sad to hear that there is still a small percentage of files that were not recovered, we'll do our best to further improve it and add more powerful features, and then bring more benefits to our users!
I SCOURED the internet trying to find some way I could save my accidentally deleted files. I had formatted an SD card and I even shot another project over it. Then I formatted it again.
I was able to retrieve files from the first project even after formatting it twice and shooting a second project over it. Seriously a lifesaver. I didn’t get *everything* back…but it was more than enough for me to do a great job. I’m a wedding videographer and this just saved me from not being able to deliver a film to my clients. So so so grateful. I would recommend this to anyone.
You do have to pay to retrieve even one file though. Keep that in mind. Worth it though.
Reply from Wondershare Recoverit2022-07-05
Hi Katie. Thanks for sharing your experience with Recoverit. Glad to hear that it helps you a lot! Normally, we'll provide the trial version for customers to try the feature of this software to confirm if it meets their requirements before purchasing. But if the customer wants to save the recovered file, then he/she needs to subscribe to a plan to activate it as a full version. We believe that our service and product offer more value for your money. Seek your kind understanding. :)
I tried to retrieve my files numerous times . This slow moving program eventually told me that my files were there but I had to purchase the program which I had already done. I noticed on feedback on other reviews they say that they will refund if within the warranty ie 7 days. To the manufacture please refund my money
Reply from Wondershare Recoverit2022-06-26
Hi Martin. Sadly to hear that you didn’t have a good experience when you were recovering files with this software. We are eager to help you solve this problem but we need to get more information. Could you please send us your order number or contact email after receiving a request from Trustpilot? You may also drop an email with more details at [email protected]. We'll investigate it with 1st priority and then evaluate your refund request.
Look forward to getting in touch with you!
Same as many other reviews. A waste of a LARGE sum of money. Allegedly my files were recovered, but then I cannot read them. Customer service suggested doing a recovery of video files - twice. Umm, these are Microsoft Word files. Not just disappointed; pissed off at being ripped off.
Reply from Wondershare Recoverit2022-06-24
Hi Paul. Thanks for writing your evaluation. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. We understand it would be very frustrating if the recovered files are unreadable or corrupted. We desperately hope to do our best to further look into this case and then help you save time and energy. Noting you have already contacted our customer service, could you please send us your order number or ticket number after getting a request from Trustpilot? If we confirm it is a technical issue that is unable to be resolved, we'll evaluate a full refund as long as the order is within our refund period.
It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to further investigate your issue and do the needful assistance for ASAP. Your patience is highly appreciated!
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Thanks for providing us the contact information. We have put your case in the 1st priority and our support team will follow it via email soon, please pay attention to your mailbox. Your patience is highly appreciated！
Caveat emptor. Like many others here, the program recovers the files but none could be opened. Disappointing customer service.
Stay away from this company and save your money.
Reply from Wondershare Recoverit2022-06-24
Hi Peter. Thanks for writing your evaluation. Sadly to hear that you didn't have a good experience with this software and our customer service, and we'd like to present our deepest apologies for the inconvenience that was caused on your end. I understand it would be very frustrating if the recovered files are unreadable or corrupted. We desperately hope to figure out this matter and then do our best to help you save time and energy. However, the information is too limited at present. Noting you have already contacted us, could you please send us your order number or ticket number after getting a request from Trustpilot? You may also report the issue at [email protected]. Our senior support put your case in the 1st priority and do the needful assistance for you ASAP.
It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to further investigate your issue and fix it. Your patience is highly appreciated!
Software is great and works as it should hence the 3 stars.
My issue is that I paid for the 1 month subscription that was initially quoted at£58.88.
I used a voucher code which brought the price to £29.44.
£29.44 was displayed on the screen with voucher accepted.
As I entered my card details and clicked pay , the screen still stated - you are paying a total of £29.44.
Low and behold, my card was charged a total of £58.88.
Absolute ripoff and an absolute fraudulent way to run a business.
Reply from Wondershare Recoverit2022-06-20
Hi Ross. Thanks for sharing your experience. Firstly, we appreciate a lot for your recognition of this software. We understand your feeling, it would be very frustrating when you were charged a price (£58.88) that is not the same as you expected. We desperately hope to clarify this matter but we need to collect more details, could you please send us your contact email after getting a request from Trustpilot? You may also report the issue with more details at [email protected]. We'll put your case in the 1st priority and do the needful assistance for you ASAP.
You are important to us and we want to help you as best we can. Look forward to getting in touch with you sincerely.
customer service was generous for solving my problem.
I deleted a folder from my computer that was too large to send to the recycle bin, so the computer deleted that large folder. It did not work, and I have lost 14 gb of pictures that this software won't even detect.
Reply from Wondershare Recoverit2022-06-19
Thanks for sharing your experience. I understand it would be very frustrating if you were unable to recover files with this software. We desperately hope to figure out this problem but we need to collect more details, could you please send us your contact email after getting a request from Trustpilot? You may also report the issue with more details at [email protected]. We'll put your case in the 1st priority and do the needful assistance for you ASAP.
It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks!
I lost a drive by removing its letter. I tried Recoverit and all files where present and been saved on an external drive. Unfortunately, none of them were recoverable.
I requested a refund and I got a reply from support very quickly. They accepted to refund me.
Of course I would have preferred to get my data back. But at least, I didn't loose money.
This company is looking after his customers.
Reply from Wondershare Recoverit2022-06-19
Hi Gilbert. Thanks for sharing your experience with our product and customer service. We are sad that Recoverit doesn't meet your expectation this time, we'll do our best to further improve it and add more powerful features. Hopefully, you'll go back to us in the near future!
I accidentally wiped a memory stick using Utility Drive on my Mac. There were things I could recover on downloads. other devices, but some I couldn't. I tried Wondershare Recoverit and to my surprise it recovered all the files. However, none of them had any content that you could decipher - just gibberish. So it did recover my files, but not the content. That's the kicker - it allows them to claim enough not to get sued, but buyer beware.
Reply from Wondershare Recoverit2022-06-15
Hi Nicolas. Thanks for sharing your experience. I understand it would be very frustrating if the recovered files are unreadable or corrupted. We desperately hope to figure out this problem but we need to collect more details, could you please send us your contact email after getting a request from Trustpilot? You may also report the issue with more details at [email protected]. We'll put your case in the 1st priority and do the needful assistance for you ASAP.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you soon!
Bought this to recover files from a WD hard drive, the software scanned and read the files so I went to purchase the license (one off - lifetime) and it said I would be charged $89 = £72 - however they charged me £92. I haven't been able to open any of the files and I feel this has been a complete waste of money and I also feel I was mislead regarding the price - I don't just feel like I was mislead, I was mislead completely.
Reply from Wondershare Recoverit2022-06-13
Hi Phil. Thanks for sharing your experience. We understand your feeling, it would be very frustrating when the price is charged not as the same as you expected. We desperately hope to clarify this matter but we need to collect more details, could you please send us your contact email after getting a request from Trustpilot? You may also report the issue with more details at [email protected]. We'll put your case in the 1st priority and do the needful assistance for you ASAP.
You are important to us and we want to help you as best we can. Look forward to getting in touch with you sincerely.
the software is good but when you buy it they activate the automatic renewal. I only used it once and then I had to pay a second time. I turned off the renewal but they refuse to refund me. I find such practices extremely dishonest.
Reply from Wondershare Recoverit2022-06-12
Hi Jeannot. Thanks for sharing your experience. We appreciate your recogniton of this software. Sorry to hear that you didn't have a good experience with our subscription method. Wondershare values each customer's benefits and we'll do our best to help you out.
For your case, please allow me to make a brief explanation here. Kindly note the auto-renew will go on if you have not canceled it manually, and this is the reason you were charged again. Meanwhile, we'll send a reminder email to the customer before he/she is auto-renewed. Maybe it went to your trash box.
Per your description, we recommend you follow the instructions below to cancel the auto-renewal subscription manually. After that, you'll not be auto-deducted in the next billing period.
Step1: Sign in to https://accounts.wondershare.com/web/subscription.
Step2: Select My Subscription, under the plan you'd like to cancel, click Manage plan.
Step3: Select Cancel Subscription.
Step4: Choose the reason for cancellation, and then select Continue.
Step5: Follow the onscreen instructions to complete your cancellation.
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06-15-2022
Edit:
Hi Jeannot,
Sweet day! Unfortunately, we still have not gotten any response from you yet. To further follow up on your case and help you out accurately, would you please report the issue at [email protected]? We'll put your case in the 1st priority and further look into your refund request. Thanks a lot!
Look forward to getting in touch with you!
Sincerely,
Wondershare support
