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Vehicles & Transportation

Redbus

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303 reviews

2.1303 reviews
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About Redbus

Data updated
Website
redbus.in
Category
Vehicles & Transportation
Location
Singapore
Status
Unclaimed
Last 12 months
241 reviews
Replies to negative
0% (0/217)
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redbus.in

Is Redbus legit?

Redbus (redbus.in) has a 2.1 out of 5 rating on OK.one, based on 303 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 66% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-10-24.

What reviewers say

AI generated

Most reviewers were let down by their experience overall. Many consumers expressed intense frustration regarding customer support, pointing out that assistance lines remain constantly busy, agents are completely unresponsive, and getting a timely resolution is nearly impossible. People also highlighted major problems with the booking and refund procedures, describing sudden trip cancellations, unexpected delays, and severe difficulties in obtaining their rightfully owed money back. Some reviewers were happy with the smooth booking steps, cooperative assistance, and generally comfortable journeys provided by specific travel operators. These individuals noted that certain drivers and conductors were very helpful with luggage, while a few journeys managed to remain completely on schedule and relaxing overall.

Auto-generated from all reviews of this business. For reference only.

What people say

P
PatriciaUnited States · 3 reviews · Experienced 2024-10-13 ·

REDBUS.CO HAS BEEN HACKED!!

I bought a R/T bus ticket between Medellin and Santa Fe de Antioquia. I did not realize that the company was using military time and I selected the wrong return hour. I immediately cancelled it and was told they would issue a refund. Ten days later the refund has not come. However, that is not the main issue. The problem is that this company, REDBUS.CO has been hacked by another outfit, REDBUS.COM, and they have been asking me to send them my bank information in order to issue the refund. I would never use this website again. Other than that, the bus ride was great and the driver was very professional and very attentive.

T MIndia · 2 reviews · Experienced 2024-05-24 ·

Very frustrating to deal with

Redbus, you guys are really frustrating to deal with. How is a customer supposed to connect with you if they have a query before they book a ticket. You don't even have the decency to provide an open line where a customer can directly talk to a representative without a ticket number. This is really stupid.

Rishabh KumarIndia · 1 review · Experienced 2024-03-26 ·

Unkind bus drivers

Bus was on time, they even waited five minutes for us and they were easily reachable by phone. We got water and blankets in bus and comfort was good. However, bus only stopped two times. One time only for ten minutes in which everyone had to use the bathroom. The bus drivers did not speak English and were pretty rude. They left three girls behind because they were taking too long in the bathroom. One time we stopped randomly for like three minutes in which my friend ran outside to pee, but the bus started to drive away again so he couldn’t pee and instead, had to pee in a water bottle inside the bus. Also, there were no bags for vomiting, so I was lucky to find a plastic bag somewhere in the bus when I had to vomit. Lastly, the bus driver was driving really fast (too fast I think) in the narrow mountain passes. I did not feel really safe. The bus was from Lakshmi Holidays and the number was 1854. I hope the driver and conductor will be supportive to the passengers next time.

Harman isruIndia · 1 review · Experienced 2024-02-03 ·

✓ 2 star because they came at my…

✓ 2 star because they came at my boarding point late plus I had to call them so many times on different number, plus i think they should add a washroom really good facility thx🙏 ✅but after that i reached at time and journey was not bad 👍🙏

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