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Vehicles & Transportation

Redbus

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303 reviews

2.1303 reviews
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About Redbus

Data updated
Website
redbus.in
Category
Vehicles & Transportation
Location
Singapore
Status
Unclaimed
Last 12 months
241 reviews
Replies to negative
0% (0/217)
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redbus.in

Is Redbus legit?

Redbus (redbus.in) has a 2.1 out of 5 rating on OK.one, based on 303 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 66% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-10-24.

What reviewers say

AI generated

Most reviewers were let down by their experience overall. Many consumers expressed intense frustration regarding customer support, pointing out that assistance lines remain constantly busy, agents are completely unresponsive, and getting a timely resolution is nearly impossible. People also highlighted major problems with the booking and refund procedures, describing sudden trip cancellations, unexpected delays, and severe difficulties in obtaining their rightfully owed money back. Some reviewers were happy with the smooth booking steps, cooperative assistance, and generally comfortable journeys provided by specific travel operators. These individuals noted that certain drivers and conductors were very helpful with luggage, while a few journeys managed to remain completely on schedule and relaxing overall.

Auto-generated from all reviews of this business. For reference only.

What people say

Hannah WoodPeru · 1 review · Experienced 2025-10-06 ·

Bring enough food and water

This was a 19 hr bus journey, with Palomino. There was one stop where it was possible to buy food and drink, just after I got on. The other stops were only for passengers to disembark/ embark. On a couple of occasions, a seller came on board with snacks for purchase. The seats were comfortable. The company can improve by checking that all the seats recline; mine, unfortunately, didn't (but was supposed to). It would also be a plus if there was wifi on the bus. It would have been useful if some information was given during the journey; in English and Spanish. It would be a great improvement if the air-conditioning could be on all the time, and the passengers to be able to regulate it; it was turned on sporadically, and the quality of air was poor and unbearably hot in the bus, at least on the first floor. Otherwise the embarking at the bus stop was a good experience; luggage was well labelled.

Nainar RaviIndia · 1 review · Experienced 2025-08-26 ·

Subject : Complaint Regarding Seat Change by Bus Staff – Krish Travels (TN66AU2098)

Dear Sir/Madam, I am writing to raise a complaint regarding my recent travel with Krish Travels on 26th August 2025, booked through the RedBus app. My journey was from Coimbatore to North Authoor, and my booking details were confirmed via email and WhatsApp. My reserved seat number was D1 as per my ticket. However, during the journey, the bus staff insisted on changing my seat to A1. I was not in a position to change seats since I was in deep sleep, and the way the staff argued with me was highly unprofessional and disrespectful. This behaviour caused me inconvenience and discomfort during the journey. I consider this as very poor service and unacceptable from your staff. I kindly request you to take necessary action against the staff involved and ensure that such incidents do not happen again in the future. For your reference, the bus number was TN66AU2098. Thanking you for your attention. I look forward to your response Sincerely Nainar Ravi

SWAPNIL KOLHEIndia · 1 review · Experienced 2025-07-30 ·

Beware dear travellers

Hello sir/madam, Recently, I have travelled from Nagpur to Shirdi and return from Shirdi to Nagpur. Unfortunately, I have get the same bus and same conductor on the bus. I have booked two tickets for me and my wife. We are accompanied with our daughter is five years old and her sixth year is going on.. the conductor on the bus asked us for ₹500 extra to carry her with us. I know your policy is free up to 5 years and there is a ticket above five years. Children with you.. recently, I have been travelled to Banaras via Prasanna purple through Redbus only…. Neither asked any charge nor grilled us for money. My request is when we are booking only two tickets and our daughter is accompanied on the same seats. We are not demanding for any extra seat. Why are you demanding for extra money? Your conductor has asked us ₹500 while going from Nagpur to Shirdi. After lot of discussion, he settle down in ₹300 which I gave him in cash . On my return, only, I have got the same bus and the same conductor. He again asked for the same money at this time. Again I have given ₹300, but I have transferred it via Google Pay and I am sharing here with screenshot of ₹300 paid. On this travel, I have paid extra ₹600 for no reason and to avoid spoiling of my trip due to this stupid discussion with bus conductor. I hope this discussion is good enough to explain you my situation.. if possible, please return my 600. You may send it via Google Pay on my mobile number 9370427633. Regards, Swapnil kolhe.

PrashantIndia · 1 review · Experienced 2025-06-29 ·

My experience have been good from…

My experience have been good from red bus. Here's seats are too comfortable to long distance journey. lighting, AC well done even proper hygienic have been maintain so nice things. !! I hope happy journey with every red bus passengers!!

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