Redbus (redbus.in) has a 2.1 out of 5 rating on OK.one, based on 303 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 66% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Many consumers expressed intense frustration regarding customer support, pointing out that assistance lines remain constantly busy, agents are completely unresponsive, and getting a timely resolution is nearly impossible. People also highlighted major problems with the booking and refund procedures, describing sudden trip cancellations, unexpected delays, and severe difficulties in obtaining their rightfully owed money back.
Some reviewers were happy with the smooth booking steps, cooperative assistance, and generally comfortable journeys provided by specific travel operators. These individuals noted that certain drivers and conductors were very helpful with luggage, while a few journeys managed to remain completely on schedule and relaxing overall.
Auto-generated from all reviews of this business. For reference only.
Bus caught fire and they left the customers on road
The app and their support itself a scam they are organising scam in a corporate way.
They bus I booked cought fire and left the passengers on the road and ran away later after stuglling 1 hour I got the customer support guy who's was having no clue of bus said bus got smoke only no fire and making excus after lefting 45 passengers on road he was just saying you can bord from around 15km away from the location at 11pm in the night please refuse to book from there better to book direct from the operator at latest they can offer better support and know where the bus is these guys have no clue.
Attching the details
Bus did not came ,i had to go through another bus with longer route because there was no buses left for that day to go that location .no prior information that bus is not coming .i don’t recommend to use the app just go to the stop and show hand and ask the bus conductor directly
Very very pathetic service redBus is giving nowadays, We have booked for AC travels while booking it was showing AC but after paid amount in bill it was showing booked for Non-AC bus, But we are still ok for that but after saw bus condition it was window also not opening, bedsheet also in bad condition very pathetic service received by red bus, And after over all vendor told us to talk with redBus customer care it is their false while we are trying to reach customer care, literally we were not able to connect while we have tried too many times, Very pathetic service, condition, and it is happened second time with us. So kindly request to all do not book by redBus if you want comfortable and safest ride ever, otherwise your harden money will be waste.
I am travelling to bangalore to pune via redbus Shyamoli bus
I am travelling to bangalore to pune . A lady passenger alone.. they promised they have charging points. But its not working in my seat. When I compained bus operation saying we cant do anything .. someone might have chrged laptop before me. Thats not my issue.
The charge plug is disconnecting after few minutes.
Redbus customer care also didnt help instead he was unprofessional .. and disconnected the call. If anything happens to me I will held these redbus and bus operator responsible.
Board konduskar travels from dombivali MANPADA vehicle number GA 11T6561 dated 25/01/25, worst drivers don't have manners to talk with customers . We started journey from dombivali to karad ... Bus was totally unhygienic, no lights in the compartments , uneducated and I think they both are drunk and driving the bus . I'm requesting you all the people who are traveling from Dombivali to karad to not book this konduskar travels from dombivali.booking from redbus .
Very bad experience I am booked 6 bus tickets bus not reach on time timing is 6.25 manali to delhi and reach 11pm seats numbers automatically changed without customer confirmation after booking no seat available bus not clean and drop wrong location accordingly to drop location majnu ka tila . Dinner time bus Stop at restaurant cockroach available in dinner dal and chawal price is 350rs ,it's worst service I am requesting for cancellation but not given solution same complaint locked at jago grahak jago now with recording with others evidence now Pnr no 2008141 Cont No 8448084379 booking cont no 8802318505 given website customer care number not responding. Be prepared before booking ticket this red bus service site deltin bus is very poor and mental distrubing
i had booked the ticket on 21/1/26 from karad to vadodara my seat no s6,s7. however local operator allocated my seat to other persons. hence i am unable to travel. and red bus given 268 refund. i had paid 2000 to buy ticket.so please do not book the tickets on redbus.in. its cheating with customes. no one is responding from their grievance cell.
Worst experience
my journey booked with Swami Travels from Pune Wakad to Borivali, Mumbai.
At the time of booking, the route was clearly shown as via Western line, with Borivali displayed as the final drop location. Based on this confirmed information, I booked an upper single sleeper seat due to a medical back condition and my regular overnight weekend travel between Pune and Mumbai.
Despite the operator having complete access to my seat number and drop location, I was never informed—neither at boarding nor during the journey—that:
The bus would not go to Borivali, and
Borivali passengers would be forcibly transferred to another bus.
While I was asleep, I was carried to a different route on the Central side without my knowledge or consent. I later learned that the staff allegedly “announced” Borivali passengers from outside where they usually sit without entering the sleeper area or ensuring that passengers were properly informed. This was told to me by the fellow pax that they didn’t come inside.
I ultimately had to get down at Pallava City Flyover, an unfamiliar and unsafe location, and it took me over 3.5 hours to reach my residence.
As a woman travelling alone, this constitutes a serious breach of duty of care, passenger safety, and service ethics. Waking up in an unknown location and being abandoned far from the booked destination is not merely inconvenience — it is endangerment.
And giving me a compensation of 100rs lol
Don’t book from this app please
Firstly, RedBus tracking does not work at all 😞. Even though there are options to track using the PNR number and mobile number, after submitting the details it shows an error saying that the email ID is incorrect 😡.
Secondly, the service is always late at both pickup and drop locations 😠. A delay of 10–20 minutes is understandable, but making passengers wait for 2 hours is far too long and completely unacceptable 😤⏰.
🗣️💯 My honest opinion 👉 📢📺 advertising pe sirf dhyaan dene ke bajay ❌
⚠️🛠️ apni poor service 😞 par bhi dhyaan dena chahiye ✅
Travelled to Indore from Nashik in sleeper coach - Hans travels
While bus is good, pillow is small and no blanket provided hence 4 stars
Booking is easy, reminder call at stop and boarding is helpful
I was booking ticket on an offer of 15% discount. Ticket price was Rs 8032. But Redbus didn't complete the payment, I paid. It asked for Rs 8500 for the next attempt. I think it was not allowing the payment by algorithm to steal customers' money unethically.
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