Redbus (redbus.sg) has a 1.4 out of 5 rating on OK.one, based on 225 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 89% of reviews are 1 star, a relatively high share; The business has replied to 66% of negative reviews; 11 of them were added in the last 12 months. Last updated 2026-10-24.
Their website security is total disaster. I was able to login to many accounts just with a mobile number and the OTP I received. I was even able to see those accounts' saved credit card information. This website and the company is a total fraud. If you want to know how I did it, just sign in with your mobile number. If the mobile number was previously used by someone else it will straight up login into their account without verifying if that user is actually you. This company is a disaster. The user experience is total mess. When I tried to update my profile with my Name, Email, and Phone Number. I did everything it asked me to but it will ALWAYS fail with the "WE COULDN'T UPDATE YOUR PROFILE" error. I don't know how else to react. I cancelled a trip and haven't received the refund. it's been weeks I'm trying to contact redbus and they won't take a call because my profile is not registered with my number and when I try to register it would fail. And the direct person customer care? LOL! NOBODY picks up the damn phone!
I wish I had more free time. I'm planning on ruining their entire consumer base with negative reviews everywhere. Word of mouth publicity.. and trust me, I don't even have to fake the review. the GENUINE EXPERIENCE IS TOTAL DISASTER and no enemy of mine should ever use RedBus as his travel service.
WHERE IS MY DAMN REFUND?!?!
You better lawyer up fools.
Reply from Redbus2018-10-20
Dear Ashok,
Greetings from redBus !
We sincerely apologize for the hassle caused. We request you to share your ticket id / registered contact details along with the complete details on the issue faced on [email protected] and we shall look into it.
We request your co-operation.
Thanks,
Team redBus
As per their *ride policy* they do not entertain issues related to their buses. If the bus breaks down an hour before your ride starts no alternative arrangement is made. Most of the time the travels call you and ask you settle for non ac if you have booked in ac stating an issue in some part of teh bus. And redBus does not hold responsibility for any such events. They won't even refund if you do not call them a million times. Moreover the only response you can get from them is you ll get a call back in half an hour, which surely never happens. They ll call you the next day to tell you nothing can be done
Reply from Redbus2018-10-15
Dear Sindhu,
Greetings from redBus!
We sincerely apologize for the hassle caused. We request you to share your booking id along with the complete details on the issue faced to us on [email protected] and we shall look into it.
We request your co-operation.
Thanks,
Team redBus
no refund after 25 days... no update and there is not any specific number to speak with someone.
no policy to give better services to the customer.
Reply from Redbus2018-10-09
Dear Kamlesh,
Greetings from redBus!
We would request you to write to us on [email protected] with the complete details on the issue along with your complaint id, registered e-mail id and contact number as this would help us to assist you better.
We request your co-operation in this regard.
Thanks,
Team redBus.
I have booked a ticket from Singapore to Hat Yai with RedBus. The money the were deducted from my card, but I received an email that the bus was cancelled by the operator and that I would get my money back if I provided my details for a refund. I did just that, sent several emails to RedBus and called them two times, but all in vain! It’s been 10 months ago and I haven’t received my refund.
RedBus, if you consider yourself a legit company and not a bunch of thieves, refund me my money and don’t give me your standard reply. Ticket MY17CF3636906 and support ticket 103885929.
********
Redbus, please reply on my email. I have asked your support team to send me a confirmation of the refund transfer from your bank.
Reply from Redbus2018-10-12
Dear Arseny,
Greetings from redBus!
We would like to inform you that our relevant team tried reaching you on your registered contact number with no luck. We would like to confirm you that this incident might have happened due to unforeseen reasons. The refund for the transaction has been initiated on October 11, 2018 as per the confirmation received and the refund amount should reflect in your source account in 7 business days as per the standard banking procedures.
We thank you for your co-operation.
Thanks,
Team redBus.
A very bad service from KPN Travels. I had booked a bus from Bangalore to…
I had booked a bus from Bangalore to Chennai in KPN Travels yesterday. Multiaxile Volvo sleeper. They cancelled the bus and they had sent a normal Bus... Which was very very worst.
They took money for Multiaxile Volvo sleeper and sent a normal Bus.
They won't refund the money also..
Very bad experience.
Reply from Redbus2018-09-21
Dear Customer,
Greetings from redBus!
We sincerely apologize for the hassle caused. We request you to share your booking id along with the complete details on the issue faced to us on [email protected] and we shall look into it.
We request your co-operation.
Thanks,
Team redBus.
honestly i never had very bad experience with red bus.
they are very quick and responsive in refunds and cancellations.
better than our agencies like mmt & mowbiwck.
i had some issues with it but i can say red bus is far better than others.
but paytm is best in my opinion than red bus.
Reply from Redbus2018-09-21
Dear Ashok Kumar Bali,
Greetings from redBus! Thank you for writing to us!
In order to resolve your query, we would need further details from you. I would request you to please share ticket number so that we can have this issue escalated to the relevant department and have it resolved for you.
It has been a pleasure serving you today. Thank you for choosing redBus and have a great day ahead.
Regards,
Team redBus
I have booked bus from Bharuch to Sangli. But immediately after booking, I realised that my booked date was wrong. So I tried to reschedule or cancel the same, but I was not able to do so. I immediately contacted to customer care. I was informed that the software does not allow them to reschedule or cancel the date of journey. The software they designed is not customer friendly at all. It is really surprising that three days prior to journey, we cannot cancel or reschedule the journey. I have to bear the loss of whole amount. I have not seen the service worse than this.
Anil M. Pawar
Reply from Redbus2018-09-12
Dear Anil,
Greetings from redBus!
We sincerely apologize for the hassle caused. We request you to share your booking id along with the complete details on the issue faced to us on [email protected] and we shall look into it.
We request your co-operation.
Thanks,
Team redBus.
Bus Name - TMA Holidays
Ticket No: TMA322354822 PNR: A3TYTEX3
Route: Chennai to Coimbatore
I have booked the above mentioned bus, boarding time was at 9.15 medavakam bus arrived at 10:00 PM(Thats ok), But bus stopped at perungalathur for more than 1 hr it is because the bus seats was not full, redbus online fare was 999 but they were selling the seats for 600 rs(even this is ok).they reached salem by 5.30 and waited for more hours and again accepting new passengers and the bus started going in different directions like perumanallur bavani so and so. when we reached coimbatore the time was around 10 AM and we were supposed to reach at 6 AM. The genuine passengers were all frustrated and when spoke to the bus guy we did not get any good response also there were some 3 people sitting next to driver.
Reply from Redbus2018-09-11
Dear Arun,
Greetings from redBus!
We are sorry to hear that you faced the inconveniences. We have taken your concern with the operator and have shared a strong feedback on this regards. We have also asked him to ensure that such instances never occur in the future.
We are committed to ensuring a pleasant customer experience and will definitely ask the bus operator to be more careful in future.
You can rate/ review the bus operator based on the experience you had in the link shared to your e-mail id. Thank you for your co-operation.
We are sorry again for the distress!
I even wont give you 1 star.0 star for you.Worst service.i have send an email week ago reference nr. 5062282.didnt got any reply.then i called them directly(which is a paid service)i spend more than 50rs to talk with them.They told we will contact you back, but no one called me.cheaters full cheaters here.I lost my money
Reply from Redbus2018-08-26
Dear customer,
Greetings from redBus!
We sincerely apologize for the hassle caused. We request you to share your booking id and we shall look into it.
We request your co-operation.
Thanks,
Team redBus.
Big mistake of hiring a bus from redbus, the bus didn't show up. Bad customer service, giving the standard answer "we understand your problem, we are extremely sorry for the inconvenience....." never ever book through REDBUS
Reply from Redbus2018-08-14
Dear Ranjana,
Greetings from redBus!
We sincerely apologize for the hassle caused. We request you to share your booking id along with the complete details on the issue faced to us on [email protected] and we shall look into it.
We request your co-operation.
Thanks,
Team redBus.
Very bad no refund money I booked on 30/07/2018 in the name of Sanjay Pawar, Rohit Pawar, Ankita Pawar, ticket number 34031296 transaction I'd RB1496607576 from red bus I booked tickets from nashik to Pune bus was got cancelled due to Maratha adolan Straik, I completely find for bus cancel but I should get my money back but I have been struggling for my money still not got return. Called customer care they said go to MSRTC counter I visited 3 time but they saying it's tickets not found &it showing cancel how can it's possible bad management red bus & MSRTC people they we're not aware how to refund customer money
Reply from Redbus2018-08-13
Dear Sanjay,
Greetings from redBus.in!
Ticket ID : TM8U79916613
We sincerely apologize for the inconvenience caused. We would like to inform you that the refund is initiated today and will reflect within 7 bank working days in the source account.
Once again, we thank you for choosing redBus and please accept our sincere apologies for any inconvenience. We truly appreciate your patronage with us.
Thank you & have a great day!
Regards,
Team redBus,
On 27 June, I have booked Ticket "TM7S90940509" for my brother in law al 11:30 AM, and due to some reason he postponed the date, so I have called the Redbus for cancel the ticket, they replied that it can not be cancelled as the policy time expired in the ticket. I have told them that the policy time is After 27th Jun 11:30 AM & Before 27th Jun 02:30 PM Deduction Percentage 50% Cancellation Charges ₹550 and refund me the remain 50% amount. After lots of discussion they registered a complaint . And they told me that it will take 24 hours time to refund. Again 29 th June I called the customer care and provide him the Reference number "4519916", for this they replied that still its not processed and same story they are saying. I have asked them why the cancellation policy is different in website and ticket which I have booked, for they replied that they have forget to update their policy. Kindly do go with redbus for booking tickets. Their customer service people dont know how to talk with customer and provide the right service,
Before the ticket booking on redbus website it clearly visible that the policy time is After 27th Jun 11:30 AM & Before 27th Jun 02:30 PM Deduction Percentage 50% Cancellation Charges ₹550 ...there is no upload option for the prof...which I have took screen shot.
Reply from Redbus2018-06-29
Dear Seera Rajukumar,
Greetings from redBus!
As per our records, the called our customer care after cancellation policy expired and we have informed that cancellation policy is expired so we're unable to cancel the ticket.
You have called our customer care at 12:40 PM and cancellation policy are expired for the ticket on 27th June 11:40 AM.
We request your co-operation in this regard.
Thanks,
Team redBus.
IT WAS VERY BAD EXPERIENCE WITH RED BUS. CUSTOMER TEAM DON'T KNOW HOW TO TALK WITH THEIR CUSTOMER. THEY ARE RUDE AND VERY POOR IN SOLVING THE PROBLEMS.
Reply from Redbus2018-06-15
Dear Customer,
Greetings from redBus!
We sincerely apologize for the inconvenience caused. We request you to share the complete details on the issue faced to us on [email protected] and we shall look into it.
We request your co-operation in this regard.
Thanks,
Team redBus.
I rated bad but it is the worst and even more than that ....
They are fake thehly are fraud
I booked bus on hire from hyd to vijaywada for my family in return at 10pm night at highway they stops the bus and demanding the total amount till hyderabad to pay at the same place or find any alternative bus for hyderabad i forced to pay the amount through online and then they started bus . The bus was not which i have booked driver was rude like if he is doing a free service ... our families are not safe if they travel with red bus . Kindly forward this message to all your family and friends
Reply from Redbus2018-06-11
Dear Aditya,
Greetings from redBus.
We sincerely apologize for the hassle caused. We request you to share the booking details along with the complete details on the issue faced to us on [email protected] and we shall look into it.
We request your co-operation in this regard.
Thanks,
Team redBus.
This was the first time I faced a continuous issues with this @ kaleswari travels.
These people are looting the passengers money showing different pics of bus and interior.... Neither the staff nor bus timings are punctual... My journey from Hyderabad to Shiridi was done as if I'm travelling in a share auto... I felt the share could reach atleast 30 mins before this bus, because my journey for 650 kms in a bus was done for 16hrs... (40kmph).
I made a reservation through red bus, I even contacted them about the bus cleanliness and as well the timing, they were like pls raise a complaint we would take action in 24 hrs... They mean to say shud I travel more 18 hrs in the bus to see what action episode??
Guys, pls don't ever travel or suggest anyone with these senseless creators...
@Redbus ###@Kaleswari travels ###
Reply from Redbus2018-05-29
Hi Satyam,
Greetings from redBus!!!
We deeply regret the inconvenience caused. Kindly share your complaint with us along with your registered email id at [email protected] and we shall look into this on top priority.
Thank you for writing to us.
Regards,
Team redBus
Very unprofessional staff and very bad crashy app
Do not go for it as they will deduct your money and won’t book your seat.
This has happened to me thrice and then finally i learned not to trust this shity app anymore.
Reply from Redbus2018-05-24
Hi Wan,
Greetings from redBus!!!
We deeply regret the inconvenience caused. Kindly share your complaint with us along with your registered email id at [email protected] and we shall look into this on top priority.
Thank you for writing to us.
Regards,
Team redBus
\Never Book any trip with redBus! This is regarding ticket no. PL6611064741. My parents traveled from Bangalore to Tirupati and they have faced a lot of problems. When they reached there was no cab from the hotel to pick them up. As per my conversation with REDBUS team the hotel people were supposed to pick them up. Next, When they reached hotel they were not allotted a room because the hotel SLV Grand said that they dont have any confirmation. After an hour and few arguments they were allotted a room.
On the confirmation email it was written that darshan ticket would be issued 4 hours before departure but it never arrived!
My parents went all the way to tirupati and they could not go in. I continuously contacted the support team but all I got was "we will get back to you".
After talking to locals a lot of people who booked from your website discovered that VIP darshan tickets are booked for a month! How can you commit wrong things and play with sentiments of customers? RedBus is a team of fraud people and dont have any understanding of the emotions that customers have when they visit pilgrimages.
My parents in their 60s have faced a lot of trouble. Just for the sake of money fooling customers is not good.
Reply from Redbus2018-05-21
Dear Aniket,
Greetings from redBus!
We sincerely apologize for the hassle caused. We would like to inform you that the issue has been escalated to our relevant team and the same may take 1-2 business days for us to receive an update.
We shall share an update as soon as possible.
We request your co-operation.
Regards,
Team redBus.
Booking fund deducted but cannot generate ticket out. This technical glitch happened since January 2018 till now May 2018. Every 3 bookings 1 time got hit. The reply said customer service will call but actually will not call. I found out that I have a few times deduction go undetected.
Reply from Redbus2018-05-14
Hi Wan,
Greetings from redBus!!!
We deeply regret the delay and inconvenience caused. Kindly share your complaint with us along with ticket id at [email protected] and we shall look into this on top priority.
Thank you for writing to us.
Regards,
Team redBus
App is good....very convenient booking the tickets.
But I have found very good deals in easybook.com.
Reply from Redbus2018-01-29
Dear Bharath,
Thanks for rating us. It would be great if you can let us know the reason behind rating us 3/5. Please reach out to us at [email protected] to share your concerns or suggestions. Your inputs are truly appreciated. If you found the app useful, we request you to give us higher rating.
Regards,
Team redBus
In my case, the bus operator departed the venue before the scheduled time - I had called the Redbus customer care and registered a complaint on the same, expecting a justice. But what they did was very surprising. They just asked the bus operator and got their opinion and simply closed my request mentioning their opinion!
I have raised question to them refuting bus operator's theory, and requested for a refund from Redbus. In response to my request Redbus have refunded the money back although it took some time.
Overall the mistake was from the bus operator. And Redbus refunded the money back to my satisfaction taking the responsibility.
I thank Redbus for the same, and wish them for good services, and also for providing fast resolutions for such problems/issues in future.
Regards,
Vimal
Reply from Redbus2017-10-25
Dear Vimal,
Greetings from redBus!
We sincerely apologize for the hassle you had to go through. We would request you to share the ticket id or complaint reference number and we shall look into the issue on priority.
We request your co-operation in this regard.
Regards,
Team redBus
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