Redbus (redbus.sg) has a 1.4 out of 5 rating on OK.one, based on 225 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 89% of reviews are 1 star, a relatively high share; The business has replied to 66% of negative reviews; 11 of them were added in the last 12 months. Last updated 2026-10-24.
Very bad. Bus not arrive at mentioned time. More than one hour waiting time.
Bangalore to vilupuram universal bus pickup time is 10.05 pm but they're arrived at 11pm. Very worst. Not answering properly. No place to sit also.
Reply from Redbus2019-02-25
Hi,
We are sorry to hear that you faced the inconveniences during your journey. We have taken your concern with the operator and ask him to ensure that such instances never occur in the future. We are committed to ensuring a pleasant customer experience and will definitely ask the bus operator to be more careful in future.
You can rate/ review the bus operator based on the experience you had in the link shared to your e-mail id. Thank you for your co-operation.
I traveled in Kerala lines from Adoor to Bangalore in sleeper paying 2500 rupees. The bus number was KA-KA-51-AC-5234. They provide pickup from adoor to thiruvalla in a pickup van. Then onwards it's sleeper. I booked a Scania multi-axle. I got into the vehicle in thiruvalla as I changed from pickup van to this so called multi-axle bus. But it was giving awful jerks and I later realized it was not a scania or Volvo, but some poor quality vehicle. The AC had no control and the bus driver confessed to us that he can do nothing about the AC. It was a mortuary like feeling inside the bus. They stopped for dinner at 10:30 pm that was not too late but late. The blankets provided were so thin and flimsy, torn at some places, which by no means can provide any relief from cold.
The worst part of it was that around 5AM in the morning bus broke down and we had to wait for a long time to get it repaired and back in running condition. No guarantee of reaching our office on time.
I will never travel by this bus again.
Reply from Redbus2019-02-19
Hi Abhi Kriz,
Greetings from redBus!!
We sincerely apologize for the inconvenience caused. Kindly share the complete details on the issue faced along with the registered contact details at [email protected] and we shall look into your concern on top priority.
Awaiting for your email.
Thanks,
Team redBus
Well thank you for the prompt reply from redbus abort my comments and request and had given the necessary details documents as requested but till today more then 2 weeks there are NO feedback. The reply is it for formalities or what.
Reply from Redbus2019-02-14
Hi Michael Liu,
Greetings from redBus!!
We sincerely apologize for the inconvenience caused. Kindly share the complete details on the issue faced along with the registered contact details at [email protected] and we shall look into your concern on top priority.
Awaiting for your email.
Thanks,
Team redBus
This bus company is very unreasonable, last second bus, I have eve set foot in, directed us to the wrong pick up point and wasted 5-6 hours of our time and still asked us to buy for the next bus tickets. Don't enter to this company and if you already bought a ticket beware of it.
Reply from Redbus2019-02-12
Hi Lena Tan,
Greetings from redBus!!
We sincerely apologize for the inconvenience caused. Kindly share the complete details on the issue faced along with the registered contact details at [email protected] and we shall look into your concern on top priority.
Awaiting for your email.
Thanks,
Team redBus
Years ago, I booked one ticket but was charged TWICE. Despite my immediate efforts to contact the customer service, who did initially respond, nothing was done to rectify or even follow up on the matter even after I provided ALL the information required by them (again at least twice, because apparently their staff don’t talk to each other). Why am I writing this review only now? It’s because I’m still receiving their spam mails after unsubscribing from their contact list back then. There’s no was to permanently unsubscribe short of automatically redirecting their spam to your trash bin.
Reply from Redbus2019-02-08
Dear M.T Chow,
Greetings from redBus!!
We sincerely apologize for the inconvenience caused. Kindly share the complete details on the issue faced along with the registered contact details at [email protected] and we shall look into your concern on top priority.
Awaiting for your email.
Thanks,
Team redBus
Personally advice not to Travel in this type of travels..''
bcz
NO customer care response..
NO money will be reFUND
NO culture staff is there(AEON)
TOTTALY CHEATING POOR PEOPLE.....
Reply from Redbus2019-02-08
Dear Haroon,
Greetings from redBus!!
We're sorry to hear this. Could you please share the booking details of the poor experience? Let us know the details of your problem at [email protected] and we will be happy to do whatever we can to resolve your complaint.
-Team redBus
Hi guys,
I booked a seat Bareilly to Kaushambi 29/01/19 by redbus app
Service was amazing Bus also very clean and the team also very supportive
I suggest you to all my friends try it Your journey will good.
It's about ovr travels I have booked from kadiri to VIJAYAWADA. Worst experience I ever had.there were bedbugs in my seat because of which I have developed rash all over my body.such a worst maintenance
Reply from Redbus2019-01-28
Dear Nilupa ,
Greetings from redBus!
We sincerely apologize for the inconvenience caused. Kindly share the complete details on the issue faced along with the ticket id with us at [email protected] and we shall look into your concern on top priority.
Awaiting for your email.
Thanks,
Team redBus
We have hired a bus for 2 days through…Horrible experience
We have hired a bus for 2 days through red bus .We got a pics of bus which was looking upto the mark just before 1 day of our trip we got a messages the bus is cancelled due to some issues so we have to book another from them they didn’t share us the pics and the bus we got the condition was worst the seats were broken it was 6 hours journey in pain even we have informed in advance to sunder travels that there reviews are not good.they said they will take care .overall experience of the bus was worst.
Reply from Redbus2019-01-28
Dear Vinay,
Greetings from redBus!
We sincerely apologize for the inconvenience caused. Kindly share the complete details on the issue faced along with the booking id with us at [email protected] and we shall look into your concern on top priority.
Awaiting for your email.
Thanks,
Team redBus
Book 3 ticket online from klia2 to taiping on 29.12.18 travelling on 15.3.19 on your redbus wedsite.Follow the usual instruction on purchasing and after paying and deduct the money from my card , received sms saying booking cannot be process and refund will take 7 working days but till today nearly a month no respond eventhough had written to your support redbus team and even telephone.Money paid but no ticket.
Reply from Redbus2019-01-27
Dear Michael,
Greetings from redBus!
We sincerely apologize for the inconvenience caused. Kindly share the complete details on the issue faced along with the email id and contact number used for booking with us on [email protected] and we shall look into your concern on top priority.
We request your co-operation in this regard.
Thanks,
Team redBus.
I looked red bus through Amar travels from Delhi to lucknow. I dont understand what services Red Bus is offering. Bus did not stop on the stop point but on random points on the highway. Bcoz of which we ladies had to suffer. When asked to stop on public conveniences or petro pump bus driver asked to go in open. This is how ladies undergo severe health issues /emergency or are unsafe while travelling in these buses. Ridiculous. Would never recommend any lady to travel.
Unfortunately they dont understand emergency. I have to sufer for next hours bcoz bus is expected to be delayed by 1 hour. Bus starts at 9 n no stoppage till 5.30 am
Reply from Redbus2019-01-26
Dear Shruti,
Greetings from redBus!
We sincerely apologize for the inconvenience caused. Something like this should not happen. We request you to share the complete details on the issue faced along with the ticket id to us on [email protected] and we shall look into your concern on top priority.
We request your co-operation in this regard.
Thanks,
Team redBus.
i had booked in redbus for KPN Travels from Chennai to Bangalore on 6th.actually i had booked for Multiaxile Volvo but they had provided a normal A/c sleeper. This is not the first time. Many times KPN Travels they do the same issues... When i called up to customer care response was very bad.. I personally advice not to travel in this type of travels..
Reply from Redbus2019-01-08
Dear Vanitha,
Greetings from redBus!
We sincerely apologized for the inconvenience caused. We request you to share the complete details on the issue faced along with the ticket id to us on [email protected] and we shall look into your concern on top priority.
We request your co-operation in this regard.
Thanks,
Team redBus.
Very poor response for refunding the amt in cancellation tickets
Reply from Redbus2019-01-03
Hi Mahil, We are sorry to hear about your poor experience. Kindly share your concern in detail along with booking id/ticket id at [email protected] and we will be happy to do whatever we can to resolve your complaint.
-Team redBus
Redbus was the worst experience for me having trip from singapore to kuala lumpur. It was clearly stated that the bus was available and after i made a payment, they just suddenly mailed me that the bus is packed and had to cancel my ticket. Also, they asked me to not make a credit cancellation and they will refund through the bank account. However, it has not refunded for MORE THAN SIX MONTHS and TILL NOW. I have tried to contact them so many times and the most recent email i sent has not received any reply from them. I am already so disappointed to get back that money and this is just so extremely uncomfortable. Hope they dont have this kind of behaviour for their business.
Reply from Redbus2018-12-18
Hi, We are sorry to hear about your poor experience. Kindly share your concern in detail along with booking id/ticket id at [email protected] and we will be happy to do whatever we can to resolve your complaint.
-Team redBus
Never book any ticket from red bus bcos they don't give proper information about ur bus no and bus driver no and customer care does not support very well they give wrong information, worst service, if u want to waste money then book ur bus on redbus
Reply from Redbus2018-12-18
Hi Vivek, We are sorry to hear about your poor experience. Could you please share your concern in detail? Let us know the details of your problem at [email protected] and we will be happy to do whatever we can to resolve your complaint.
-Team redBus
Wrong travel details with wrong contact details. Boarding point doesn't exist or changed few year ago and their system not updated.
Reply from Redbus2018-12-05
Hi Ranjeet,
Can you please share the booking details of the poor experience? Let us know the details of your problem at [email protected] and we will be happy to do whatever we can to resolve your complaint.
-Team redBus
Booked amingad to Bengaluru on Nov 27 2018
On redbus for Meenakshi travels.
Bus supposed to arrive at 9 15 but I waited for 10:30 and called Redbus. Got answer that, that bus has been broken down, I missed all bus believing in this. Very irresponsible Redbus.
No intimation if bus breakdown. No alternative.
Reply from Redbus2018-11-29
Dear Praveen,
We deeply regret the inconvenience caused, kindly share us the booking details along with the issue in detail to [email protected]. We'll have the issue checked immediately. Awaiting your response.
Thank you for choosing redBus.
Best Regards,
-Team redBus
Bus never turned up but no refund for customers hard earned money
I have booked from Villupuram to Madurai on 20th Oct and Boarding time @ 2:15 AM. Ticket# TMBF21048387. Bus never turned up to pick me up. After calling the customer care.. it was informed that bus didn't come to the boarding point said bus unaware of the passenger waiting at the boarding point. I request for a refund and every clarifying so many times by email explaining the situation with no luck, for some reason the company stands by the operator and ripping off the customer's money for their survival. Such a bad experience.
Reply from Redbus2018-11-26
Dear Customer,Greetings from all of us, here at redBus! Thank you for reaching out to us regarding the issue faced with your ticket no. TMBF21048387 for your journey from Villupuram to Madurai on 20th October 2018.I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry. It is to inform you that your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free quality service in the future. For any other questions you may have or help with your future travel bookings please write to us using the link http://complaint.redbus.com/. As this response has been logged in our system, you will receive an email stating that your case has been closed. Once again, I thank you for choosing redBus and hope you accept my sincerest apologies. Have a great day!
horrible
We were supposed to leave Bangalore at 8 pm using Preetham Travels which was assigned for us for a trip to Gokarna. The bus didnt reach there. On calling the driver, he denied the duty. Requested a call back on red and I havent got a call yet. We called the travels directly, once the owner got aware of the situation at last the bus came at 10 pm to the pick up point. Once started it wasnt over. They said they have to change the driver. So they stopped at nelamangala and the driver came at 11 30. So technically we left Bangalore at 11 30. We are already very late and the driver wants to sleep now at 3:15. When do we reach? People will have their schedule when they book bus. If you give buses like these. Is it a joke ? You don't deserve to be paid any amount. Neither am I paying it. Very horrible
Reply from Redbus2018-11-19
Dear Pooja,
Greetings from redBus!
We sincerely apologize for the hassle caused. We request you to share your ticket id along with the complete details on the issue faced to us on [email protected] and we shall look into it.
We request your co-operation.
Thanks,
Team redBus
Hi Guys,
I booked a ticket in red bus day before yesterday and ticket was confirmed. Yesterday evening bus operator called me and asked me to cancel the ticket for no reason. Then I reached out to red bus customer care and inquired. Red bus confirmed me that bus is on and no change with the schedule. As I was not finding the bus on redbus portal I called redbus helpline again and checked. Now they are confirming me that bus has been cancelled.
I am traveling with my family with 6 month old baby. So I never minded paying 100-200 extra bugs for reserving the tickets as actual cost of ticket is less than what we pay through Redbus. Now these guys asking me to find alternative for myself just by sending one message as sorry...
Is this the service these guys provide?. Pathetic...irresponsible... no value for customers...Not trustworthy...
Reply from Redbus2018-10-20
Dear Sunil,
Greetings from redBus !
We sincerely apologize for the hassle caused. We request you to share your ticket id along with the complete details on the issue faced to us on [email protected] and we shall look into it.
We request your co-operation.
Thanks,
Team redBus
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