Jason did a great job to keep my…
Jason did a great job to keep my business, he went above and beyond to resolve my issue
About Redeem Vacations
Data updated- Website
- redeemvacations.com
- Category
- Travel & Vacation
- Location
- United States · Ft Lauderdale
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 0% (0/2)
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Is Redeem Vacations legit?
Redeem Vacations (redeemvacations.com) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
They are very easy and convenient to…
They are very easy and convenient to work with. Would recommend.
Good customer service
Good customer service. They are solution focused.
Received fast and accurate customer…
Received fast and accurate customer support regarding a reservation. Representative was professional and very knowledgeable.
I could not find dates available for my…
I could not find dates available for my trip and they kindly processed a refund. I should receive in 5-10 days. The person helping me was very kind. Thanks Rennert!
Supportive and fast response
First time using the service of Redeem Vacations and I'm really happy with the customer services support. I needed help with rescheduling and reservation confirmation. The team was always supportive and fast response. Thank you.
Tips for customers of hotels booked through Redeem Vacations
The whole process through Redeem Vacations was smooth and accurate. I made calls in advance to the hotel to let them know of a special occasion for my stay. My booking was easily trackable by the hotel's reception. I was confirmed and booked in. Mercure Sydney (Australia) was the location of the hotel.
Staff were wonderful helpful and very…
Staff were wonderful helpful and very pleasant. Hotel was clean and the location was excellent 👌
Easy to redeem vacation
Easy to redeem vacation. Was given a list of options and the associated fees so we knew what we were getting into. Picking and booking a hotel was easy.
Very friendly
Very friendly, made sure I understood.
Great service
Great service, kind staff.
Excellent hotel
Excellent hotel, friendly staff, central location, amazing breakfasts. Thank you so much, Redeem Vacation, for the excellent work. I highly recommend this hotel.
I would definitely recommend to…
I would definitely recommend to everyone the booking was very easy my hotel stay was great
Great Getaway!
Our family experienced a very easy check-in process with no hidden fees and had an amazing stay!
The choice of hotels were top notch
The choice of hotels were top notch. I enjoyed my stay at the Summit Hotel in Seoul South Korea.
Great customer service
Redeem Vacation has a great customer service team and they were very helpful with making everything just right.
My booking was cancelled without my…
My booking was cancelled without my consent, no refund was confirmed, and support has been sending generic responses for ten days Since July 14, 2026, I have been trying to obtain a clear and concrete resolution from Redeem Vacations regarding my trip to Dubai, scheduled for August 23–27, 2026. Due to the suspension of flights from Kazakhstan to Dubai and the ongoing safety concerns, I initially requested a change of destination and later requested a refund of the money I had paid. During ten days of correspondence, I received replies from several different support representatives. However, instead of an actual resolution, I repeatedly received essentially the same generic responses: “we are negotiating,” “we are waiting for the supplier,” and “the decision is up to the hotel.” I purchased the service from Redeem Vacations, yet the company continually shifts responsibility to an unknown third-party supplier and the hotel. Most concerning is the fact that I repeatedly stated in writing that I did not authorize the cancellation of my booking unless the refund was confirmed in advance. Nevertheless, on July 18, a support representative informed me: “Your booking has been cancelled on our end.” Therefore, my booking was cancelled without my consent, while no refund was confirmed. I am now at risk of being left without both the trip and the money I paid. Support also repeatedly pressured me to authorize the cancellation first, while warning that if the hotel supplier rejected the request, both the booking and the vacation incentive could be forfeited. This places the customer in an extremely unfair position: the customer is asked to voluntarily give up a confirmed reservation without receiving any written guarantee of a refund. I provided information confirming the suspension of flights, but the company then demanded a separate official document from the airline confirming the cancellation of a specific flight. At the same time, they provided no clear processing deadline, no escalation or case number, and no contact details for a manager responsible for resolving the matter. Other members of the same program have received refunds, changes of destination, or the opportunity to select another country in similar circumstances. Redeem Vacations has not explained why my case is being handled differently. To date, Redeem Vacations has not clearly answered: * Who cancelled my booking and on what authority; * Whether my vacation incentive remains valid; * Whether a refund will be issued; * What amount will be refunded; * When a final decision will be made. I consider this level of service unacceptable. Instead of resolving the problem, the customer receives an endless series of repetitive responses from different representatives and is left without any guarantees. I strongly advise other customers not to authorize the cancellation of a booking unless the company first confirms the refund amount, method, and processing timeframe in writing. Keep all correspondence and screenshots. I require Redeem Vacations to escalate this case to management immediately, provide a written explanation as to why my booking was cancelled without my consent, and issue a full refund of the amount paid. Until the matter is actually resolved, this review will remain public and will be updated with any further developments. Dilfuza Dissenbayeva
Easy process to claim
Easy process to claim, great hotel experience. Great experience at check in. No issues at all.
Wonderful experience looking forward to…
Wonderful experience looking forward to our next stay !!! Staff was amazing and helpful
Redeem Vacations has made my trip…
Redeem Vacations has made my trip planning easy and affordable. I strongly recommend them!