Marc was fantastic
Marc was fantastic. Handle my issue in under 3 minutes!
About Redeem Vacations
Data updated- Website
- redeemvacations.com
- Category
- Travel & Vacation
- Location
- United States · Ft Lauderdale
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 0% (0/2)
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Is Redeem Vacations legit?
Redeem Vacations (redeemvacations.com) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Joshua provide excellent customer service
Joshua was very friendly, responded to emails within minutes and provided very thorough explanations. Wonderful customer service, thank you!
Joshua
Joshua - Redeemed Vacations was very quick in answering my questions in a timely manner each time I reached out. I appreciate his help, and great customer service.
The online staff were very helpful and…
The online staff were very helpful and pleasant. I’m looking forward to my getaway.
The customer service with Joshua was…
The customer service with Joshua was great we had a situation that he resolved fast
I had some issues with my credit card…
I had some issues with my credit card by the time I finally got it figured out, my activation had expired. I sent a email to support and Anthony responded right away and took care of everything. Thank you.
Knowledge
Speaking with the representative he was very knowledgeable about questions that were asked looking forward to my get away!
This company is a complete scam
This company is running a complete scam. I have meticulous documentation, including step-by-step screenshots and audio recordings of every interaction, yet they flatly refuse to acknowledge the evidence. I was explicitly promised a "complimentary vacation" where I would only be responsible for the actual hotel taxes and fees. However, the company is drastically inflating these charges. I contacted the hotel directly to verify the actual taxes and fees for the stay, and they are less than half of what this company is demanding. When I confronted the company with this information, they refused to explain the discrepancy. Even going as far as to say that that’s what the hotel taxes and fees are. I don’t think these hotels would appreciate this company dragging their name and claiming false charges under it. Furthermore, they are demanding payment for taxes and fees on a hotel they claim they haven't even selected yet, stating they will not book the room until I pay them upfront. The amount they are charging is more than double the tax examples listed on their own website. When asked for a transparent, itemized breakdown of these fees, customer service refused to provide it. This is a classic bait-and-switch operation. They rely on the fact that victims will eventually just pay the inflated cost because it is still technically cheaper than retail price. But that is entirely beside the point. The vacation was advertised as "complimentary plus taxes and fees." Had they been honest and forthright about their own hidden service surcharges upfront, I could have made an informed decision. Instead, they chose deception. Do not trust this company's positive online ratings. They are heavily discussed in scam-awareness groups across Reddit and other platforms. The positive reviews are clearly fabricated, bought, or manipulated to hide the reality of their operation. Stay far away from this service. They are absolute con artists!!!!
They are available 24/7 and the chat…
They are available 24/7 and the chat feature gets you a real person, which is very helpful
The accommodation at hotel croydon is…
The accommodation at hotel croydon is top tier. The beach was close and the customer service was excellent! The food also in the tavern by the pool was very well portioned and finger licking good.
Everything was FANTASTIC
24/7 customer service kept me at ease…
24/7 customer service kept me at ease and my needs were met quickly, Jason was my representative
I have taken a few trips with…
I have taken a few trips with RedeemVacations.com and have been very satisfied with the places I stayed at. Anytime I need help, I hop on the chat and they are always very helpful to resolve any issue.
Very helpful customer service
Very helpful customer service. Answered all my many questions promptly.
Easy contact process
The contact process by phone with redeem vacations was quick and easy, with the rules on what and how to do explained simply and clearly. The dates I wanted where a month outside the use by date, the operator that I spoke to was only to willing to extend my use by date to accommodate my request.
Thank you so much redeem vacation and…
Thank you so much redeem vacation and Cheriie ! You are the best!!!
An inexpensive trip for a teacher to…
An inexpensive trip for a teacher to relax and have fun before school starts is exactly what’s needed. Thank you redeem vacations
I received an All-Inclusive Vacation…
I received an All-Inclusive Vacation through Redeem Vacations and When I tell you that all their representatives especially Marc were so Amazing! They ensured that all of my questions were promptly answered and I can truly tell that they really do care about the travelers needs while booking! We are now officially all set for Cabo and Can't wait! Thanks again Marc and to the entire RV Team!
Accidentally I hit the wrong key on my…
Accidentally I hit the wrong key on my computer and they refunded me right away! Very responsive!
Zharina's help at Redeem Vacations
Zharina helped me book my trip and hotel in New Orleans back in June 2026. Some things have changed and she was able to help me with my request to cancel this and initiate the cancelation and refund. Thank you very much!