Reservation Counter (reservationcounter.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 28% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Thank you for your review. Some reservations include discounted rates, which are indicated in the room title online. These special rates are limited and may be unavailable if the provider no longer offers them. We sincerely apologize for any confusion this may have caused. If you have questions or need further assistance with your reservation, please don't hesitate to contact our support team at [email protected]. We're here to help!
I stayed at this hotel for three nights and was disappointed with several aspects of the experience.
According to the hotel's policy, guests staying fewer than six nights receive a refresher service rather than a full room cleaning. On the second day, a housekeeper came to the door and handed my fiancé towels and later reported to the front desk that we refused the refresher service. That was absolutely not accurate. I explained to the housekeeper that my fiancé and I were leaving for the day and asked her to return. We returned later that day with no "Refresher Service". I also noticed trash in the hallways throughout my entire stay, which created an unclean appearance and reflected poorly on a Marriott Property.
Additionally, I am a travel advisor with an IATA number. Before my arrival, I was advised via telephone to mention my role as a Travel Advisor and to give the front desk clerk my IATA number for advisor-related perks. I was completely dismissed!!!!! While I understand that benefits may vary, the lack of communication and recognition was disappointing after being specifically instructed to provide my IATA number.
Overall, my stay fell short of expectations due to the lack of housekeeping service, inaccurate communication from staff, and long wait times at the front desk. I hope these issues and concerns are addressed so future guests have a better experience.
Reply from Reservation Counter2026-07-06
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
Price changed from 165 to 170 per night between screens, when I hit the reserve/book button. If there was a reason for the upcharge, it was not listed. I would like to see more pictures of the room during the room selection process.
Reply from Reservation Counter2026-07-06
Thank you for your review. We understand how frustrating changing rates can be and sincerely apologize for any inconvenience. Because room rates are dynamic, they fluctuate based on demand and availability. Please know you received the best rate available at the time of booking. If you have further questions or need assistance with your reservation, please don't hesitate to contact our support team at [email protected]. We're here to help!
Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!
C
Charles Cerasin · 1 review · Experienced 2026-07-05 ·
★★★★★
They answered the phone holiday inn but…
They answered the phone holiday inn but it wasn't holiday inn. It turns out it was reservation counter and then we were charged 18 dollars extra for them answering the phone. This should be illegal.
Reply from Reservation Counter2026-07-06
Thank you for your review and feedback about the service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. Information about the service fee is found on the checkout page and in the cancellation policy. For every booking, we require guests to acknowledge these terms and conditions of the reservation before it can be completed. If you have additional questions about your reservation or need support, please reach out to us at [email protected]. We're here to help!
K
Karen Tuck · 1 review · Experienced 2026-07-04 ·
★★★★★
3 out of 5 stars..:mediocre
Front desk girl was nice.
Room not the greatest. We felt it was way too pricey for what you get.
Suggestions: have to room pre-cooled prior to guest’s arrival….or at least not hot & stuffy. The stuffiness brought out the odor of the room which was not pleasant…almost kind of a urine smell.
Girl who checked us in said there was boxed water in the room which was $5 if we used it.
Suggestion: Have the water be cool (not warm like the room)…maybe keep it in fridge.
Upholstered pillow on couch had a burn hole in it and a couple stains, needed to be discarded.
Mirrors in bathroom had stains all over it…the kind of staining that very old mirrors get.
There was a long bench right outside our door that about 5-7 people including 2 hefty kids decided to park themselves on & yell & horseplay right outside our door. We had to turn the t.v. way up & the fan on high to try & drown out their noise.
Reply from Reservation Counter2026-07-06
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
J
Joan · 5 reviews · Verified · Experienced 2026-07-06 ·
★★★★★
Booking was easy
Booking was easy. I did it online and only took a couple of minutes. This is a very nice hotel. Staff are always friendly.
Reply from Reservation Counter2026-07-06
We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!
At check in, I waited for approx one hour. The Marriott front-desk rep was very patient and professional but they hadn't been paid by you all and until the payment was complete, I couldn't go to my room. I called your company and spoke with someone who said she'd call me back within 10 mins. She never called me. The Marriott front desk rep called your company, too, but the payment still did not get to Marriott so I could not go to my room. I frankly had to pay again to get a room. I was very tired and frustrated at this point. I have never, in 43 years of business and personal travel, experienced anything like this.
Reply from Reservation Counter2026-07-07
Thank you for bringing this to our attention. We are very sorry for the inconvenience or frustration this caused you. I will immediately share your feedback with our support team so we can look into this further. If you have questions or need assistance with your reservation in the meantime, please don’t hesitate to contact us at [email protected]. We will reach out shortly!
R
Robert · 2 reviews · Verified · Experienced 2026-07-06 ·
★★★★★
booking was mostly easy
Reply from Reservation Counter2026-07-06
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!
Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!
+ got to take my dog! - Breakfast wasn't very good & very limited. Ask for a early check in since we were coming 3 hrs away & when we arrived we were charged $75 for early ck in which I've NEVER heard! When checking out the girl at the front desk was sound asleep & I had to wake her up! NEVER EVER will stay with Tru Again!!!!
Reply from Reservation Counter2026-07-05
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
L
Lisa Butterfield · 1 review · Experienced 2026-06-08 ·
★★★★★
I was in the pool area
I was in the pool area. I went to leave. I cut myself on the gate. I went up to the front desk to get a Band-Aid. The people on duty was very rude. They acted like it was a big deal to give me a Band-Aid. I was up all night with my hand throbbing went downstairs the next morning they treated me much better. I told them that I was going to go to the InstaCare went to the InstaCare. They had to glue it back together and pull the skin out from underneath the other skin. I asked them if they were going to pay for this they said yes, it has been over a month now and they still have not paid the bill. I asked them if they were going to compensate the room because I did not sleep at all because of the pain I still have not seen the compensation of the room. I have called them several times they keep sending me to different places they will not answer my questions so no, I did not have a good experience with the Marriott in South Jordan
Reply from Reservation Counter2026-07-05
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
D
David K · 2 reviews · Experienced 2026-07-04 ·
★★★★★
I made a reservation for July 4th we…
I made a reservation for July 4th we arrived at the property around 10PM and front deck representative told me that it been a mistake and they don’t have room . I asked him what im suppose to do now im with my wife and our 6 years old daughter than start walking towards exit . He screamed behind front deck ( hey yo don’t give me that attitude) 😭😭😭😭 I don’t know maybe that is the normal way to talk with customers at Hilton 🤷♂️🤷♂️🤷♂️ , there is a holiday inn less than a mile from that ghetto Hilton it’s much cheaper, nicer with wonderful staff
Reply from Reservation Counter2026-07-06
We’re sorry to learn about your experience at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel’s front desk or management. That said, if you need help with your reservation that you made with us, feel free to reach out to our support team at [email protected] and we will assist!
D
Dorca Nuñez · 1 review · Experienced 2026-07-05 ·
★★★★★
I stayed one niI left some personal items behind and lost them.ght at your hotel in…
I stayed one night at your hotel in Leominster and left my makeup bag—containing some of my cosmetics—in the room. I went there in person, and they told me nothing had been reported lost; later, I called and specified exactly where I had left it, but they still said they had nothing. I dislike such irresponsibility. I know I was the one who left it behind—I lost it—but I feel the hotel loses much more in the long run, because I will never return, nor will I let anyone I know visit. It might not have been a lot of items, but I can't help thinking: what if it had been something of much greater value?
Reply from Reservation Counter2026-07-05
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
E
Ernest Scott · 2 reviews · Experienced 2026-07-03 ·
★★★★★
bad Place
bad Place, do not stay here, dirty, very run down, no breakfast as advertised, smelly rooms, no towels or wash clothes, no clothes hanger. Would not recommend to any one. Only $25 cheaper than better motels.7/3/26
Never again false advertising.
Reply from Reservation Counter2026-07-04
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
I never realized that I was not connected to the Hampton Inn itself. I would never have paid $18 to book with a place I could have done myself as a Hilton Honors member.
Reply from Reservation Counter2026-07-04
Thank you for your review and feedback about the service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. Information about the service fee is found on the checkout page and in the cancellation policy. For every booking, we require guests to acknowledge these terms and conditions of the reservation before it can be completed. If you have additional questions about your reservation or need support, please reach out to us at [email protected]. We're here to help!
It was easily, just didn’t have a place to ask for senior discount.
Reply from Reservation Counter2026-07-04
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.
