Shop women's clothing at RIHOAS. The boutique dresses, tops, skirts, pants, sweater, blouse & accessories. Free standard shipping on orders over $69.
Written by the business, not verified by us.
Is RIHOAS legit?
RIHOAS (rihoas.com) has a 3.7 out of 5 rating on OK.one, based on 151 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the beautiful styles, attractive colors, and good quality of the clothing, finding the pieces both fashionable and very well-designed for various occasions. Many people also mention that orders usually arrive quickly, and the sizing fits well for most shoppers, making online shopping a very smooth and enjoyable process.
However, some customers also noted problems with inconsistent sizing across different pieces, making it sometimes difficult to find the right personal fit. A few shoppers experienced long delivery delays, poor fabric quality on certain items, and very expensive international return shipping policies that added extra costs.
Auto-generated from all reviews of this business. For reference only.
What people say
K
Kiran · 1 review · Experienced 2026-07-20 ·
★★★★★
Quality questionable
I ordered 3 dresses and they turned out almost what I expected. One dress had shown pockets, and unfortunately it showed up with no pockets in the dress. The second dress the straps were too long. Thankfully rhe 3rd dress was perfect and had no issues. I got to wear that out as a wedding guest.
I wish Rihos was a little more upfront about where the products were being shipped from. I was disappointed it shipped from China, which made me hesitant if my order would show up in time and what the quality of the products would be like.
C
Claire · 2 reviews · Experienced 2026-08-01 ·
★★★★★
SCAM
SCAM WEBSITE
Rihoas makes customers PAY FOR THEIR OWN RETURNS. As their warehouses are based in the US, it means UK customers have to pay £30+ for postage + £12+ in customs charges. It would’ve cost me £42 to return two items worth £60 total.
It’s an utter scam, don’t waste your money or your time.
The fabrics are rubbish and the fit is terrible (I order two dresses in the same size - one was too big and another too small). Customer service will just brush you off and ignore you.
Reply from RIHOAS2026-08-04
Dear valued customer,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your shopping experience did not meet your expectations.
We understand your concerns regarding the return shipping cost. Our return policy is available on our website before purchase, and customers are responsible for the return shipping costs. Currently, due to adjustments made by our logistics partner, we are only able to provide a return address in the United States.
We’re also sorry to hear that the sizing did not work out for you. As different styles are designed with different cuts and silhouettes, the fit may vary between products even in the same size. We continuously collect customer feedback to improve our sizing consistency.
We appreciate your comments regarding the fabric and customer service as well. Your feedback has been recorded and will be shared with the relevant team for further review and improvement.
We sincerely apologize for the inconvenience caused and thank you again for your feedback.
Best regards,
RIHOAS Customer Support Team
K
Kim Mauger · 2 reviews · Experienced 2026-08-03 ·
★★★★★
Great quality and retro style
I was impressed by the quality and fit. I would highly recommend!
Like the dress
It is true to size and will continue shopping with rihoas
K
Kaelyn · 2 reviews · Experienced 2026-08-03 ·
★★★★★
Loved all of my items!
A
Amy Amihan · 1 review · Experienced 2026-07-29 ·
★★★★★
Good quality clothings
a
a.m · 2 reviews · Experienced 2026-08-02 ·
★★★★★
Great dress!
e
elizabeth greyson · 2 reviews · Experienced 2026-07-29 ·
★★★★★
Rihoas is a SCAM
The dresses looked nothing like the photos. The quality was awful and so cheap, like they bought it from a circus warehouse and the fit was completely different, and it felt very misleading. The returns process is awful too it cost me over £40 when my order was only £70. Never buy from here I'm serious.
Reply from RIHOAS2026-08-02
Dear valued customer,
Thank you for your comments, we will pay attention to these problems in the future and work harder to provide better services.
Your concern about the absence of a provided return label and the resulting high return shipping cost is duly noted. We are actively reviewing our return policies and procedures to ensure they align with the expectations of our valued customers. Additionally, we are exploring options to simplify the return process and minimize associated costs.
We appreciate your candid feedback, and it will be shared with our team to drive improvements in our product quality and return processes. Our customer service team has reached you to help further.
Thank you for bringing this matter to our attention. We appreciate your understanding and look forward to the opportunity to regain your trust.
Sincerely,
RIHOAS Customer Support Team
The clothes sizing is inconsistent, the material creases easily and can be hard and problematic to iron, the returns policy needs a lot of work.
As of writing it you want a cash return as in the money refunded to your payment method you have to post the item back to their US warehouse at your expenses. I have no issue paying to return an item to a Uk address as i feel that is reasonable, in addition this is mentioned on the returns policy but it is down the very bottom and not with the info about making a return.
If you are like me and are in between sizing this puts me off purchasing from them
again. As either way I am loosing out.
Reply from RIHOAS2026-08-02
Dear valued customer,
Thank you for your comments, we will pay attention to these problems in the future and work harder to provide better services.
Your concern about the absence of a provided return label and the resulting high return shipping cost is duly noted. We are actively reviewing our return policies and procedures to ensure they align with the expectations of our valued customers. Additionally, we are exploring options to simplify the return process and minimize associated costs.
We appreciate your candid feedback, and it will be shared with our team to drive improvements in our product quality and return processes. Our customer service team has reached you to help further.
Thank you for bringing this matter to our attention. We appreciate your understanding and look forward to the opportunity to regain your trust.
Sincerely,
RIHOAS Customer Support Team
C
Charlotte · 17 reviews · Experienced 2026-07-26 ·
★★★★★
Avoid RIHOAS at all costs
There is no point buying from this company. RIHOAS demand you return any item AT YOUR OWN EXPENSE.
Forcing customers to arrange and cover expensive international shipping costs just to return a single item, poorly made with a poor fit for a woman’s body, is an aggressively anti-customer policy. It is not made remotely clear to shoppers at the point of purchase.
Competing brands all offer transparent, accessible and prepaid returns. RIHOAS current approach to customer care is shockingly poor and falls well below modern e-commerce standards.
Their customer service is like emailing a very annoying brick wall. They will gaslight you and pretend not to comprehend what you've actually said lol.
Just avoiddddd
Reply from RIHOAS2026-08-02
Dear valued customer,
Thank you for your comments, we will pay attention to these problems in the future and work harder to provide better services.
Your concern about the absence of a provided return label and the resulting high return shipping cost is duly noted. We are actively reviewing our return policies and procedures to ensure they align with the expectations of our valued customers. Additionally, we are exploring options to simplify the return process and minimize associated costs.
We appreciate your candid feedback, and it will be shared with our team to drive improvements in our product quality and return processes. Our customer service team has reached you to help further.
Thank you for bringing this matter to our attention. We appreciate your understanding and look forward to the opportunity to regain your trust.
Sincerely,
RIHOAS Customer Support Team
c
customer · 2 reviews · Experienced 2026-07-28 ·
★★★★★
Excellent pieces
Excellent pieces, good track of the order. Definitely I will buy again.
T
Tatiana · 1 review · Experienced 2026-07-27 ·
★★★★★
Great first experience
Fast delivery and good product. First experience and I’ll buy again for sure. It took 7 working days to arrive to Portugal.
very low febric quality... I expected to get the dress as it seems at the picture and it wasn't even close... The missuere is bigger than the size chart. I'm very disapointed.
Reply from RIHOAS2026-08-02
Dear valued customer,
Thank you for your comments, we will keep improving the quality of the items and work harder to provide better services.
We value your feedback and want to ensure that we address your concerns adequately. Our customer service team has reached you to help further. Please do not hesitate to share more details.
Thank you for bringing this matter to our attention. We appreciate your understanding and look forward to the opportunity to regain your trust.
Sincerely,
RIHOAS Customer Support Team
I do not recommend this company. I was very disappointed with my purchase. The blouse looked beautiful in the pictures, but the quality of the fabric was very poor and did not match my expectations for the price.
The return process has also been frustrating and unclear. I have had a difficult time trying to complete the return, and I do not think customers should have to pay return shipping for an item that does not meet expectations.
This was a disappointing shopping experience from the product quality to the customer service process. I will not be purchasing from RIHOAS again.
Reply from RIHOAS2026-08-02
Dear valued customer,
Thank you for your comments, we will pay attention to these problems in the future and work harder to provide better services.
Your concern about the absence of a provided return label and the resulting high return shipping cost is duly noted. We are actively reviewing our return policies and procedures to ensure they align with the expectations of our valued customers. Additionally, we are exploring options to simplify the return process and minimize associated costs.
We appreciate your candid feedback, and it will be shared with our team to drive improvements in our product quality and return processes. Our customer service team has reached you to help further.
Thank you for bringing this matter to our attention. We appreciate your understanding and look forward to the opportunity to regain your trust.
Sincerely,
RIHOAS Customer Support Team
Generally impressed with Rihoas. The website is appealing to look at. Dresses had fast delivery considering they ship from China. The clothes fit well, good tailored shapes and material and stitching quality was good. One dress did however come a bit high and loose round the neck so was on the fence about returning it but decided that we would keep and get it tailored as was otherwise nice. Can’t comment on the return process nor customer service team as didn’t run into issues.
Avoid avoid avoid. This company appears to be one big scam. Delivery time for 2 dresses I ordered was three weeks (they did not make this clear when I ordered). Items arrived and looked completely different from the website and extremely poor quality fabric. Think Shein levels of quality. The returns process is non existent and they make you jump through many hoops before offering a refund. You have to enter into a lengthy email exchange before being given the option to return to the USA and pay for your own shipping. Absolutely extortionate. They clearly make it so difficult in the hope customers won’t bother.
Reply from RIHOAS2026-08-02
Dear valued customer,
Thank you for your comments, we will pay attention to these problems in the future and work harder to provide better services.
Your concern about the absence of a provided return label and the resulting high return shipping cost is duly noted. We are actively reviewing our return policies and procedures to ensure they align with the expectations of our valued customers. Additionally, we are exploring options to simplify the return process and minimize associated costs.
We appreciate your candid feedback, and it will be shared with our team to drive improvements in our product quality and return processes. Our customer service team has reached you to help further.
Thank you for bringing this matter to our attention. We appreciate your understanding and look forward to the opportunity to regain your trust.
Sincerely,
RIHOAS Customer Support Team
Please be careful when ordering from Rihoas.I ordered 2 dresses my true size 6 which didn't fit me at all. Then Rihoas gave me ,what I thought at the time was a good deal, the chance to not return the dresses but to get other dresses a size smaller for a bit of extra money. The size smaller was unfortunately the same, no difference whatsoever. So now I am stuck with more dresses that don't fit me. And I can't return or exchange them anymore apparently, Rihoas representatives only said they are sorry and that was it. I won't be ordering from them anymore as their sizes are awful.
In terms of the quality of the dresses...they look pretty but the material is obviously what you would expect from cheap polyester dresses...
Reply from RIHOAS2026-08-02
Dear valued customer,
Thank you for your comments, we will pay attention to these problems in the future and work harder to provide better services.
Your concern about the absence of a provided return label and the resulting high return shipping cost is duly noted. We are actively reviewing our return policies and procedures to ensure they align with the expectations of our valued customers. Additionally, we are exploring options to simplify the return process and minimize associated costs.
We appreciate your candid feedback, and it will be shared with our team to drive improvements in our product quality and return processes. Our customer service team has reached you to help further.
Thank you for bringing this matter to our attention. We appreciate your understanding and look forward to the opportunity to regain your trust.
Sincerely,
RIHOAS Customer Support Team
J
Julieta · 1 review · Experienced 2026-07-31 ·
★★★★★
Absolutely terrible customer service.
Absolutely terrible customer service.
I wanted to return an item, but your website never gave me the option to request a return. Instead of providing a solution, I had to leave your website and search the internet just to find your contact form and ask for help.
After explaining this multiple times, customer support kept sending the same copy-and-paste replies, referring me to the return policy without addressing the actual issue: your website did not allow me to initiate the return.
Now they refuse to issue a refund because the return window has supposedly expired—even though it was impossible to submit a return request through their own system. I also asked several times for my case to be escalated to a supervisor, but that request has been ignored.
Offering a 10% discount coupon instead of taking responsibility for a faulty return process is unacceptable.
I expected much better customer service. Based on my experience, I cannot recommend buying from this company.
Reply from RIHOAS2026-08-02
Dear valued customer,
Thank you for your comments, we will pay attention to these problems in the future and work harder to provide better services.
Your concern about the limited return window is duly noted. We are actively reviewing our return policies and procedures to ensure they align with the expectations of our valued customers. Additionally, we are exploring options to simplify the return process and minimize associated costs.
We appreciate your candid feedback, and it will be shared with our team to drive improvements in our product quality and return processes. Our customer service team has reached you to help further.
Thank you for bringing this matter to our attention. We appreciate your understanding and look forward to the opportunity to regain your trust.
Sincerely,
RIHOAS Customer Support Team
A
Ana Faria · 1 review · Experienced 2026-07-06 ·
★★★★★
The dresses are great
The dresses are great. Everything went smoothly with the buying process and delivery. Would buy again!
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